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PROFILEResults oriented and versatile technology executive with 20+ years of experience in the US, Europe, and Asia. Developed strong organizations in Professional Services, Engineering, Operations, Data Science, and Product Development, with outstanding execution against objectives in each area. Expertise in developing and scaling critical functions from early stage to effective enterprise-ready organizations on a global basis through clear vision and building world-class organizations. SELECTED ACHIEVEMENTSExecutive Leadership – Successfully led high performance teams in Professional Services, Engineering, Product Management, Data Science, and Operations functions. Managed budgets of $30 million+ (M) and managed resources directly of 200 to 300 and indirectly of 500+.Business Transformation – Developed and aligned the business on mission critical strategies to grow and scale Akamai’s business end-to-end. Established Akamai’s services business globally (now $500m+ annually), transformed Akamai’s customer-facing digital experience impacting 4k+ customers and 30k+ users, implemented its innovation operations model across all product and field constituents globally, and overhauled its sales and ordering digital infrastructure. Innovation – Consistently delivered results through fostering innovative thinking and outstanding problem-solving approaches. Responsible for the development and launch of multiple products and applications, including market leading application “Property Manager” adopted by ~1500 customers globally within its first year of launch. Awarded patent for “Automated TTL Adjustment Using Cache Performance and Purge Data” (Patent application #15/912,862).
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Svp Service And DeliveryMark43 Sep 2024 - PresentNew York, Ny, UsCradle to grave customer service and support -
Founder, CeoHydra360 Mar 2024 - Sep 2024Providing data science consulting services for B2B firms.
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Senior Vice President - Revenue OperationsJw Player Oct 2022 - Feb 2024New York, Us• Led global Revenue Operations team, achieving over $3m in cost savings and enhancing sales efficiency.• Streamlined deal approval process, reducing times by 91% and boosting same-day approvals to 61%.• Developed revenue forecasting model adopted by leadership, improving business management.• Enhanced data quality through governance and cleanup, utilizing a dedicated data research team in Macedonia that produced high quality research and prospecting leads.• Optimized RevOps systems and launched a partner portal, improving Salesforce and Zuora usability.• Mentored junior team members, significantly improving team productivity and morale.Introduced predictive analytics, elevating strategic decisions. -
Svp - Customer SuccessJw Player Oct 2022 - Feb 2024New York, Us• Led global CSM team, supporting 3000 customers in Publisher and Broadcaster segments.• Reduced costs by $2M through establishing a Center of Excellence in Macedonia, moving 1000 accounts within 6 months.• Enhanced customer engagement with new QBR processes and executive sponsorship program.• Implemented customer tiering and staffing models, optimizing geographic and industry needs.• Launched standard pricing to streamline small customers, cutting service costs.• Guided 20% of the team through performance challenges, retaining half as successful members. -
Vice President Of Product ManagementAcquia Dec 2019 - Oct 2022Boston, Ma, Us• Managed $210m+ ARR portfolio, surpassing 2021 financial targets by achieving 103% revenue plan.• Drove $150m acquisition of Widen, a Digital Asset Management company, in partnership with Vista.• Grew Content Delivery Network (CDN) partner reseller revenue >20% YoY.• Aligned business strategy with leadership to transition Drupal-based product portfolio into the DXP space successfully.• Successfully launched China Managed Service via partner.• Collaborated with GTM functions, boosting win rates against competitors from <25% to nearly 60%.• Revitalized Site Factory product, enhancing YoY growth and customer retention.• Optimized product roadmap execution, achieving 85% of commitments in 2021, up from 10% in 2019.• Led product rationalization, including renaming Acquia's entire portfolio, enhancing efficiency and market adaptability.• Successfully launched major re-platform from legacy AWS to Kubernetes-based platform.• Successfully led major re-platform of Acquia's data logging infrastructure from SignalFX to SumoLogic.• Successfully obtained investment to develop CMS Headless solution, a key competitive gap.\• Led effort to transition Acquia's customers away from infrastructure pricing to a new, more customer centric pricing model (page views). -
Interim Chief Executive OfficerTalon Holdings Feb 2019 - Dec 2019Talon Holdings is a parent company of 11 diverse businesses in the defense, retail, real-estate, technology, and film production / service sectors. These businesses operate in the US, Iraq, and Norway currently. Responsibilities included overhauling the capital and operating structures of the businesses to position each for financial viability.
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Vice President Of Digital Strategy & TransformationAkamai Technologies 2015 - 2019Cambridge, Ma, UsAkamai Technologies is the world’s leading content delivery network (CDN), serving 20-30% of all Internet traffic globally. Akamai has ~7500 employees across 40+ locations around the world and a market capitalization of $12 billion.• Concurrent with VP of Global Product Operations, led corporate wide effort to overhaul Akamai’s customer buying experience, to support Akamai’s evolving go-to-market model. Team was comprised of 100+ product management, engineering, data science, operations, and analyst resources. • Defined end-to-end customer experience in the buying process and established new operating structures internally to support this experience across Marketing, Sales, Pre-Sales, Services, Products, Finance, Legal, and IT. This reduced time-to-respond and customer sign-up from multiple days to <10 minutes.• Created self-service online commerce and grew online revenue to $15M+, growing 50%+ YoY. • Drove automation to scale internal cost centers for order processing and contract management. This involved improving order automation from 0% to ~25% in two years, and a path to >50% in 2019 -
Vice President Of Product OperationsAkamai Technologies 2012 - 2019Cambridge, Ma, Us• Selected by Akamai’s EVP of Product Development Group (PDG) to establish the first global product innovation process across a newly formed product organization of 2500+ people, aligned to multiple business lines in 15+ development locations around the globe. Grew team to ~120 people globally and managed a $15M+ budget.• Drove the definition, launch, and implementation of “PACE” (Product Agility, Consistency, and Excellence) process across Akamai within five months and achieved full adoption within 18 months.• Established operational and governance infrastructure to support the PACE process, integrating waterfall and agile development methods to produce reliable roadmaps to Akamai field and partner organizations. Enabled Akamai to produce reliable roadmaps to customers and to measure KPIs such as time-to-market and slippage.• Established Program Management Office (PMO) that drove multiple strategic partner integrations and multiple large-scale cross-functional efforts successfully. Partners included AT&T, Verizon, and IBM.• Established data science and analytics function that utilized statistical methods and analytical models to improve decision making in the areas of product packaging and pricing. • Responsible for global market expansion in EMEA and APJ. This involved the development of business cases to support business growth requirements, managing the market opening process, and establishing ongoing oversight of the market, once opened. Markets opened during this period included Russia, Saudi Arabia, Vietnam, and the Philippines. -
Vice President Of Platform EngineeringAkamai Technologies 2011 - 2014Cambridge, Ma, Us• Selected by Akamai’s President to transform legacy business-to-business portal and to improve the organizational performance of its engineering team. Managed team of ~150 people globally and $30M+ budget.• Successfully achieved first major launch within nine months to 30,000+ users across 4,000 global customers and over 100 partners. This was the first successful launch since 2005, after several prior failed efforts.• Restructured the entire engineering management team and overhauled its end-to-end development model, improving launches from two to three times per year to every five weeks consistently.• Established engineering teams in Krakow, Poland and Bangalore, India to expand the talent base and drive cost efficiencies. Achieved the lowest cost per employee in PDG.• Successfully launched multiple market leading self-service capabilities, including “Property Manager”, the market leading product configuration solution. This technology was adopted by 1,200 customers and 5,500+ digital properties within its first year of launch. • Built user experience design (UXD) team that produced advanced data visualizations and innovative user-centric designs. • Product managed China CDN product in 2012 and grew revenue 39% YoY, from $9.3M to $13M. Established staff in China to support Chinese government regulatory requirements. -
Vice President Of Emea/Apj Services And SupportAkamai Technologies 2008 - 2011Cambridge, Ma, Us• Based in Zurich, developed Akamai’s global services leadership structure and operational model expansion in over 30 markets around the world. Grew international services revenue from $4M to $23M. Established management teams in Japan, Korea, India, Singapore, Germany, United Kingdom, France, Spain, and Sweden to align services to a regional general management structure. -
Director/Senior Director, Global Professional ServicesAkamai Technologies Jul 2005 - Aug 2008Cambridge, Ma, Us• Developed three-year strategy and aligned senior executive team on the value of monetizing Professional Services and offering customers a differentiated services model. Grew services revenue to $33M and margins to 30%+, including the expansion of the team from <15 people in a few offices to 200+ resources in 18 offices globally. -
Manager / Senior Manager, Integration Services, Public SectorAkamai Technologies 2000 - 2005Cambridge, Ma, UsManager / Senior Manager, Integration Services, Public Sector (2002 – 2005) Senior / Lead Integration Consultant (2000 – 2002) -
Senior ConsultantAccenture 1997 - 2000Dublin 2, IeAccenture is multinational professional services company that provides services and solutions in strategy, consulting, digital, technology and operations. It has 400,000+ employees and has a market capitalization of $114 billion. • Roles included: Technical / Lead Consultant for clients in the telecommunications space. -
Programmer/AnalystDeloitte & Touche / Cmd Systems 1995 - 1997Deloitte is a multinational professional services network with 280,000+ employees and $43 billion in revenue in 2018.• Roles included: Programmer Analyst / Senior Programmer Analyst for clients in manufacturing and retail.
Charley Dublin Skills
Charley Dublin Education Details
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Massachusetts Institute Of TechnologyGlobal Operations -
Virginia Tech - Pamplin College Of BusinessAccounting And Information Systems
Frequently Asked Questions about Charley Dublin
What company does Charley Dublin work for?
Charley Dublin works for Mark43
What is Charley Dublin's role at the current company?
Charley Dublin's current role is Versatile Technology Executive.
What is Charley Dublin's email address?
Charley Dublin's email address is cd****@****mai.com
What is Charley Dublin's direct phone number?
Charley Dublin's direct phone number is +161771*****
What schools did Charley Dublin attend?
Charley Dublin attended Massachusetts Institute Of Technology, Virginia Tech - Pamplin College Of Business.
What skills is Charley Dublin known for?
Charley Dublin has skills like Outsourcing, Application Performance Management, Business Management, Service Delivery, Commerce, Services Marketing, Custom Solutions, Public Sector, Organizational Development, Budget Management, Pre Sales, Consultancy.
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