Customer Success Management, Crm Specialist
Crm360
AeroLeads people directory · profile
Charley Wyser Email & Phone Number
Customer Success Management, CRM Specialist
at
CRM360
1 work email found
@flexport.com
1 phone found area 415
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
CRM360
Role
Customer Success Management, CRM Specialist
Location
Los Angeles, California, United States
Who is Charley Wyser? Overview
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Quick answer
Charley Wyser is listed as Customer Success Management, CRM Specialist at CRM360, based in Los Angeles, California, United States. AeroLeads shows a work email signal at flexport.com, phone signal with area code 415, and a matched LinkedIn profile for Charley Wyser.
Charley Wyser previously worked as Customer Experience (CX) & CRM Consultant / Copyeditor at Crm360 + The Urban Writers and Founding Customer Success Manager at Curious Cardinals. Charley Wyser holds B.A., Psychology And Anthropology. Concentrations: Science & Technology And Leadership Studies from Williams College.
Company email context
Email format at CRM360
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{first}@flexport.com
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Profile bio
About Charley Wyser
A results-driven CS specialist with over 7 years of experience across customer success, account operations, and CX/UX. Charley has a track record of building automation solutions and achieving OKRs while maintaining excellent NPS/CSAT ratings and peer reviews as part of cross-functional teams. Charley works best in fast-paced environments as both an individual and team contributor with the goal to always iterate on and streamline SOPs. Charley is passionate about continuing to grow each day in order to further his professional capabilities and have a positive impact in his workplace.
Listed skills include Microsoft Office, Social Media, Leadership, Teamwork, and 18 others.
Current workplace
Charley Wyser's current company
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Crm360
5 roles
Charley Wyser work experience
A career timeline built from the work history available for this profile.
Customer Experience (Cx) & Crm Consultant / Copyeditor
Current
Crm360 + The Urban Writers
Consulted for a number of startups, offering my expertise across customer experience, customer success, and copyediting, conducting customer research, designing journey maps, optimizing CRMs, building workflows/automations, documenting SOPs, and providing implementation guidance to enhance the customer experience, address progress-blocking CTAs, drive NNR/MRR, and reduce cost-to-serve.Copyedited for 20+ clients with The Urban Writers since 2023 with 100% customer satisfaction score.
Jun 2015 - Present
Founding Customer Success Manager
As CSM at Curious Cardinals for H2 '23, I supported seasonal customer retention efforts, prepared many hundreds of bespoke call-to-action customer communications, and built a series of HubSpot workflow automations to work towards a 360-view of stagnant customer engagements, in an effort to map human intervention triggers to the most impactful operational tasks and streamline the e2e customer experience.
Jul 2023 - Nov 2023
Lead, Cx/Ux Affinity Group - Volunteer
Led a CX/UX affinity group as a volunteer for QuestBridge, hosting Zoom meetings and overseeing events for a community of 100+ alumni, including a speaker series with industry experts to present on relevant topics, as well as providing career support and guidance to community members on a regular basis. Created a quarterly networking program for the group to connect alumni across multiple industries by points of mutual interest, tracking success and handling escalations across dozens of cohort pairings.
Jan 2021 - Jan 2023
Client Solutions, Global Key Accounts
Owned daily end-to-end account operations and stakeholder communications in the GKA segment for some of the largest and most challenging accounts in the broader book of business at Flexport NYC. Achieved a 100% positive client feedback rate with exclusively 9s and 10s Net Promoter Scores (NPS) reviews from a range of SMB, MM, and ENT clients while maintaining a high take rate % across accounts.
Aug 2017 - Oct 2020
2 education records
Charley Wyser education
B.A., Psychology And Anthropology. Concentrations: Science & Technology And Leadership Studies
Williams College
Credential Of Readiness (Core) In Managerial Economics, Analytics, & Accounting
Harvard Business School Online
FAQ
Frequently asked questions about Charley Wyser
Quick answers generated from the profile data available on this page.
What company does Charley Wyser work for?
Charley Wyser works for CRM360.
What is Charley Wyser's role at CRM360?
Charley Wyser is listed as Customer Success Management, CRM Specialist at CRM360.
What is Charley Wyser's email address?
AeroLeads has found 1 work email signal at @flexport.com for Charley Wyser at CRM360.
What is Charley Wyser's phone number?
AeroLeads has found 1 phone signal(s) with area code 415 for Charley Wyser at CRM360.
Where is Charley Wyser based?
Charley Wyser is based in Los Angeles, California, United States while working with CRM360.
What companies has Charley Wyser worked for?
Charley Wyser has worked for Crm360, Crm360 + The Urban Writers, Curious Cardinals, Questbridge, and Flexport.
How can I contact Charley Wyser?
You can use AeroLeads to view verified contact signals for Charley Wyser at CRM360, including work email, phone, and LinkedIn data when available.
What schools did Charley Wyser attend?
Charley Wyser holds B.A., Psychology And Anthropology. Concentrations: Science & Technology And Leadership Studies from Williams College.
What skills is Charley Wyser known for?
Charley Wyser is listed with skills including Microsoft Office, Social Media, Leadership, Teamwork, Research, Project Planning, Strategic Planning, and Customer Service.
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