Charles F. Email & Phone Number

Bremerton, Washington, United States

Columbia, Maryland

Mclean, Virginia

• Integral member of a short-term project to assist in the effective migration of two enterprise level, business intelligence systems into a third, centralized corporate system. • Assisted the corporate IT Projects team in the assessment of legacy reporting needs for both the corporate executives and for managers and auditors, across the various retail-level, international hotel locations. Collated reporting requirements for International technical development team for the Hilton World-wide Brand. Utilized Crystal Reports and Microsoft Reporting Services to audit data elements used among the cross-systems platform. Assessed requirements for redesign considerations, integrity of legacy reports and for improvement requirements for the new reporting business processes. • Contributed to new user manual and training needs, for the end-users of the augmented business intelligence system and its new reporting tools.

Washington D.C. Metro Area

• Based upon several exploratory meetings, assessed clients needs to migrate from disparate paper-based documents and shared-drive spreadsheets/files to a centrally managed and uniform database records system, within lowcost budget affordable to a small non-profit. Subsequently proposed an open-source solution, within a webhosted intranet site.• Designed, modeled and customized the CiviCRM 4.x (integrated CRM suite) application, installed along with Drupal 7.x as the CMS, within a hosted Linux environment, to contain all client specified data element and business process requirements; utilizing Feng Office as project management utility.• Utilized various ETL strategies and techniques to migrate raw/legacy data concerning client’s business processes and detailed constituent records into CRM-Database, including the accommodation of various outside-project data collection methods and applications.• Provided detailed development, administrative and user documentation. Performed comprehensive and extensive client training, utilizing numerous in-office and webinar sessions.

Rocklin, Ca

• Directly assisted CIO in tracking and managing ongoing technical projects, merger-related issues and identify upcoming IT needs; departmental liaison for CIO; providing planned and as-needed internal and end-user training on various system and networked applications.• Tasked with providing IT support to other projects including: Product Development Process Design for the Mobile Video Phone endpoint device product; collaboration on new Communication Center builds and the selection and implementation of an internal SQL-supported Help Desk solution (AdventNet's ServiceDesk).• Project Manager responsible for auditing and implementing company conferencing and web collaboration platform (Adobe Connect Pro platform and Premier Global), negotiating service provider contracts for conferencing and mobile devices.• Provided cost and use analysis; managed assets and contracts for company-wide, internal telecom needs, directly managing vendor accounts and contracts with top national and local exchange service providers, (Verizon, Sprint, XO Communications and others).• Provided rapid and real-time technical support and event management to CEO and Senior Management for audio/video conferencing, document sharing and web collaboration needs.

Sacramento, California Area

• Assisted the Applications Senior Systems Analyst and Accounting staff in the creation and modification of domestic and international financial reports, system queries/views and end-user functionality, in a Citrix and Numara Footprints (issue management) environment, for domestic and international consistency and financialaccountability.• Utilized Intuit's MRI Report and View Writer to modify existing and create new financial reports, system views and automatic spreadsheet (Excel/.csv) export capabilities; developing new reporting logic and methodology, utilizing Microsoft SQL Server Management Studio, to fine tune and recalibrate Transact-SQL driven report fetches and streamline proprietary (IRES for MRI) application logic.

Sacramento, Ca

• Analyzed legacy data from numerous and disparate data sources, using SQL queries, front-end application utilities (workflow and accounting software), MS-Excel and Access. Utilized Crystal Reports to generate textual flatfile data migration scripts, via SQL queries and text/spreadsheet-parsing macros, for upload into EnterpriseResource Planning (ERP) platform (Cincom's CONTROL, Environ and Socrates).• Created data dictionaries and conversion protocols for legacy data elements for ERP platform’s data parameter requirements; creating and running utilities to generate reviewable Crystal Reports and Excel Spreadsheets to verify and validate the quality, accuracy and maintainable integrity of migrating data elements.• Interviewed staff of all departments within a complex, industrial manufacturing facility for human practice business rules, following up with user training to new platform; presenting continuous project progress, confirmation of data integrity and department specific reports to executive admin and continuously worked and counseled with technical staff, vendors and involved co-workers.

Fairfax, Va

• Worked to create industry-recognized parameters data dictionary and data submission manual for the PERI’s nationwide Data Exchange program, to reflect management benchmarking and performance measurement for the public sector. Also managed internal data in MS Access and MSSQL, including records for digital document archiving and intranet/extranet (FTP, flat-file, .csv), privileged access and submission involving SharePoint and Citrix platforms; assisted in administrative reporting for client grant management.• Reviewed stand-alone and simple networked office environment and affiliated business needs, developing an intranet/extranet solution for best business practices, utilizing Adobe’s document management, with SharePoint and Citrix.• Utilized and implemented client solutions requiring setup and development of FTP, Microsoft SharePoint and SQL server databases to receive and maintain numerous and varied data source input, analyzation, reporting and review. End-user formatting and data transmission, involving use of MS Excel and Access, FTP, SQL andLotus Notes.

Washington D.C. Metro Area

• Met statistical data requests and provided administrative reports from AIS/DDMS system and databases; while supervising Electronic Data Processing staff in data-entry, error-control and other departmental duties.• Administrative projects including new data element uploads, updates and anomaly correction using MS Excel, Word and Access, DDMS Report Writer, generating custom and tailored account reports for sales executives and representative’s client/customer requests, in MS Word and Excel.

Fairbanks And Prudhoe Bay, Alaska

• Developed and maintained front-end Access utility and backend SQL databases for materials tracking and shipping/receiving; generating administrative and Action Needs reports for Materials Coordinator; meeting needs between the Fairbanks office and Alaskan North Slope (Prudhoe Bay) oil-field construction sites.