Charley Rose Email & Phone Number

Partnered with clients to position strategy for rapid adoption and effective utilization of software solutions to enhance business operations. Highlighted capabilities and expertise of UKG / Kronos’ Professional, Advisory and Educational Services to drive client success. UKG is an American multinational technology company providing workforce management and human resource management services.• Promoted UKG as “Go-To” HR-Payroll / Full Suite resource for large, complex opportunities.• Drove service revenue by interacting with client management and proposing solutions that provided optimal business benefit and mitigate customer project risk. • Over the past 4 years, achieved a 100% growth in annual service revenue.• Leveraged process improvement skills to continuously enhance processes and tools by providing regular feedback to the internal business development team driving more accurate quotes and mitigate cost overruns.• Established relationships and collaborated with multiple project stakeholders and functional managers to define project scope, formulate project timelines, strategize deployments, and plan resources. • Led 60+average yearly services Scope of Work negotiations with customers to maintain project scope and cost integrity and deliver client satisfaction.• Mentored two Services Architects, fostering personal growth and ensuring continuous improvement and adaptation to evolving market demands.

Collaborated with diverse range of 10+ customers, to secure realization of full value of investing in Workforce Management solutions, optimizing work management with an average ROI of less than 9 months. Provided strategic guidance and insights and initiated frequent touchpoints to understand customer needs and provide tailored solutions. Leading a team of solution consultants, oversaw project management processes including development of project plans, tracking progress, reporting, assigning resources, and managing change control.• Executive sponsor for customers during implementation and served as escalation point for supported projects.• Managed complex and highly visible customers to ensure delivery commitments were met. • Drove best practices to meet deadlines and stay within budget to ensure customer satisfaction.• Collaborated with customer stakeholders and managers to develop project goals and objectives, set project timelines, and control scope.• Converted at-risk projects into successful ones by implementing action plans to resolve escalations. Obtained a 100% turn-around rate.

Managed project activities to ensure accurate and timely implementation, securing high levels of customer satisfaction in multi-project environments. Ensured regular client communication regarding project timelines, schedules, cost, issues, risks, and forecasts.• Managed project plan development, progress tracking, reporting, resource assignment, and change control for up to 15 projects simultaneously.• Leveraged subject matter expertise to clients on complexities and best practices involved in integrating Kronos solutions to other best-of-breed applications leading to reduced errors and eliminating redundant manual processes, along with consolidating multiple solutions.• Facilitated and conducted over 100 interactive workshops with customers and Kronos team and provided leadership and consulting based on best practices in the industry. • Designed and implemented HR, time / labor and payroll systems, managing projects across each vertical including projects involving multiple locations and departments in multi-vendor, multi-protocol environment.• Completed 100+ implementations to fulfill delivery commitments ensuring adherence to driving best practices to meet deadlines, budget compliance and customer satisfaction.