Charley Lapomardo Email & Phone Number

San Diego, Ca, Us

At the Challenge Course, I facilitate team building activities and operate climbs on the high ropes course to promote experiential learning and team unity. I educate and guide participants on the high course and lead group debriefs to distill key learnings. This role relies on a balance of technical and “soft skills.” Technical skills include operating equipment, managing risk, and emergency response. Soft skills include leading group activities, communication, group development, goal setting, and facilitating debrief discussions.

Irvine, Ca, Us

I facilitate a fun, connective, and memorable experience for participants by executing event logistics (setup/strike, including A/V), roleplaying materials "merchant" for our build challenges, and supporting guests as needed. We primarily work with corporate clients, and our events have anywhere from 20-400 participants onsite at hotels, conference centers, and company campuses.I bring positive energy to all participant interactions and especially enjoy working with senior leaders who are amongst their peers and out of their element. I've received a masterclass in negotiation while bargaining with CFOs over the monopoly money cost of streamers and Play-Doh.

San Francisco, California, Us

I engage and energize our virtual audience through dynamic hosting, seamless transitions, and interactive speaker Q&A to ensure a memorable and impactful conference experience.

Boston, Ma, Us

Simply: I designed evidence-based events and programs to help my design community thrive at work. I enabled Wayfair's 150-person Global Experience Design community to thrive and work efficiently and effectively by using my research and creative backgrounds to inform our inclusive people strategy. Daily, I was focused on elevating and operationalizing Experience Design's craft and processes.I live my commitment to enable people to do better work and live happier lives by: -Operationalizing-• making a process for things that eat up valuable working time• partnering with other community leaders to amplify learnings and resources• curating the tools and training to hone their skills-Connecting-• creating community spaces to build stronger collaborative relationships• creating spaces to collaborate and solve problems intuitively• modeling and articulating the truth of our collective belonging• showing up and engaging authentically and empathetically, giving permission for others to do the same-Listening-• continually synthesizing and applying insights from surveys, workshops, and qualitative researchSome of my projects included:• leading a team of 55 volunteers to design and host multiple global hybrid ~150 person team events• upskilling designers on Figma by indexing 70+ resources in a homegrown Airtable LMS• collaboratively developing team recognition platform with 260+ submissions• creating an event series for identity celebration, education, and discussion• increasing our team's DEI representation by benchmarking against the industry and general population• sharing data and facilitating discussion to build our foundational team strategy, mission, and initiativesThis work was meaningful and fulfilling because of the opportunity to make a material positive impact for the humans I work with. I was originally part of the community as a User Researcher and organically evolved into this role, so it aligned closely with my values and talents.

Boston, Ma, Us

Simply: I led research to help Wayfair work better.I made Wayfair a happier and more efficient place to work by conducting research with internal users and building shared understanding with stakeholders. I served users across Wayfair, creating personas to socialize our cumulative understanding of corporate, call center, and warehouse employees.Additionally, I maximized the impact of insights by internalizing and sharing domain knowledge cross-functionally. More broadly, I enabled data-based products by educating/coaching collaborators on research methods and tools.Some of my favorite methods include generative whiteboard workshops, contextual inquiry, co-design, focus groups, 1/1 semistructured interviews, and card sorts. My research is highly collaborative because good research starts with good questions asked of the right people.

Boston, Ma, Us

Simply: I used data to design product assortments for our in-house brands. I grew Wayfair's emerging Exclusive Brands business by curating strategic product assortments and selecting representative products for imagery.

Framingham, Ma, Us

I strategically allocated both brick and mortar stores and website product assortments to optimize sales based on seasonality, trends, and geography.

Framingham, Ma, Us

I was an associate in the store, supporting the business and offering the best customer service possible by proactively seeking training all departments and functions.

Amherst, Massachusetts, Us

• Assisted with the first year transition and community building, as well as providing residents with the resources they needed to be successful at UMass• Planned, advertised, and facilitated community-specific large group events• Responded in crisis situations, and enforced protocol where necessary• Mentored 13 brand new RAs in their first year

Worcester, Massachusetts, Us

• Conducted a survey of Yelp reviews to identify the most common pain points from our patrons, allowing us a more complete view of our presence in the community, both online and in our city • Created a promotional video loop using Adobe Premiere Pro, which encouraged patrons already in the lobby for a show to come back in the future• Managed social media calendar and monitored mentions• Wrote and published press release on Vocus• Implemented the use of Adobe Audition and SoundCloud for promotional radio show

My responsibilities ranged from providing security at the main desk in the reading room to working on projects relating to specific collections. I helped guests find primary sources for their projects, and I learned how to interact with respect and be a resource when it came to a topic I wasn't deeply familiar with. • Compiled information and metadata from the University's archived photos into one Access database using XML, optimizing for completeness and findability.• Catalogued collection contents in Excel spreadsheets for easy searchability.

Amherst, Ma, Us

• Compiled admissions portfolios of prospective students for review by advisors• Updated applicant profiles across multiple platforms• Communicate with current and prospective students• Used mail merge system to fulfill requests for information about the programs we offer and work with advisors on an as-needed basis