https://www.calidumplingnorcal.com/A partnership with my friend and now business partner in Southern California, Cali Dumpling brings authentic Chinese dumplings to your doorstep. Using the best ingredients, we craft delicious dumplings in a variety of different flavors. These are the dumplings you grew up eating, hand-made in a commercial kitchen with the standards of Michlin-rated restaurants, but now you can enjoy them in your home with little to no work. Utilizing my previous work experience with Audi Mobility and consulting work for Uber ATG. I've created a seamless direct-to-consumer infrastructure for our delivery dumpling business. Routes are pre-planned for our drivers via My Maps from CSV, adjusting for traffic predictions and ensuring efficiency. Our brand strategy is to become a household name with customers. However, one of our main focuses is B2B wholesale to restaurants in the Northern California Region. From our Sacramento HUB, servicing San Jose up The Peninsula into San Francisco.

What started as a side photography project with services focusing on mainly commercial, automotive, and portraits. Grew to become a full-service social media & corporate brand strategy consulting business, please visit www.charleygfx.com for an in-depth portfolio and contact information. • Providing small business owners and boutique car dealerships with business strategies I learned at Audi Business Innovations. Creating standard operating procedures to ensure quicker and smoother onboarding of new hires, helping owners through change management to effectively impact team morale.• Utilize data analytics to track ROI, evaluating current budgets with paid ads, and regularly optimizing strategies to fit the constantly-evolving social media landscapes.• Helping businesses become up to date with SaaS products, introducing them to cloud services like Salesforce as a one-stop-shop for customer relationship management solution. Data and document migration to Google Drive to help productivity allowing team members to access them from anywhere in the world.• Train business owners and new managers on advocating the importance of servant leadership. The philosophy in which the main goal of managers is to serve, creating an environment where team members actually look forward to coming every day. Ultimately allowing the final customer to receive better customer service or product.Portfolio Brands Include:Awayco / Auberge du Soleil, Napa Valley / Audi of America / Audi on demand / Equator Coffee / Hipcamp / R.E.I / Vanquish Motors

• Senior member of the management team and supported stakeholders to ensure the development of company sustainability. Effectively communicated priorities to the team by strategic plans to follow through with accountables. Reached company quarterly objectives by 20% while maintaining feasible budgets.• Managed staff and workforce for a team of 20, including, but not limited to, hiring and termination decisions, creating and overseeing 80+ hours of product training, mentoring and empowering team members, executing procedures for employees using their quarterly key performance indicators (KPI).• Supported the Fleet Manager by managing over 80 vehicles from inception of arrival through their final sale at auction and forecasting return on investment (ROI) for each vehicle.• Responsible for auditing over 300 fuel receipts and 1000+ ride-hailing charges affecting profit and loss (P&L). Review daily Salesforce updates by the team for its accuracy reflecting customer rapport and invoices..• Responsible for the supervision of staff to ensure the proper implementation of our sister program Audi at home, an hourly rental experience base inside The Lumina a development by our partners Tishman Speyer. Sustaining a 10 vehicle fleet that is available 24 hours, all while upkeeping brand integrity for a premium mobility service; changing the perspective of ownership.

• Direct supervisor for the concierge team who are responsible for delivering/retrieving vehicles to and from the customer. Effective creating the schedule for a team of 10+ to ensure a perfect balance of the business and personal needs of each valued member, keeping a close eye on redundant over-time. Conducting in-person interview with potential new hires to guarantee a gel with the cross-functional concierge team. • Involved in weekly management meetings to discuss current business needs with the other managers directly relating to accounting, human resources, sales and marketing, fleet management and most importantly customer experience. Reporting on any operational/logistical challenges that may arise from event planning approach. • Engage in comprehensive global expansion plans with Audi of America, Audi Business Innovation GmbH, Audi of Singapore, and other brands under the Volkswagen AG such as Porsche Canada, addressing things from operational challenges to the trending global market demands for urbanization. • Freelance photography for any in-house needs, working directly with the sales and marketing team to develop creative content for social media, on-site activations, and trade-for-print productions.

• Directly engaging customers during deliveries/retrievals, providing the utmost premium customer service and proficiently any Audi product knowledge related questions.• Foster short- and long-term launch success by maintaining customer rapport through use of Salesforce, ensuring/predicting a customer’s every need to deliver a world-class experience.• Tasked with multiple projects that contribute to enhancing the company’s growth, from comprehensive data analysis of current budget spendings towards fuel to curating interactive training protocol for new hires.• Involved in marketing events such as The Quail a Motorsport Gathering, Cars & Coffee SF, and the San Francisco International Auto Show, representing Audi on demand; as an extension of Audi of America and Audi of Germany.• In-house photographer, responsible for a wide variety of social media and brand marketing photos/content. With many prints used for B2B marketing and service blogs/reviews of Audi on demand.

• Utilized multi-channel marking techniques to connect with potential customers for a small agency. Grew social media presence by 30% on Facebook, increased Yelp reviews by 70%, created paid ad campaigns for Instagram focusing on local businesses. • Crossed sale to existing clients using a series of customer relationship management techniques such as attending weekly Business Network International (BNI) meetings and providing one-on-one product knowledge translation for non-English speaking business owners.• Responsible for providing insurance solutions to clients and responding quickly to inquiries and took part in a key role in improving company customer service index scores.

• Opened 8-10 accounts a week for students at Florida State University and provided students with a more personal and relatable relationship with their banker.• Assisted the teller line during busy hours as a crossed-trained banker serving clients with better and faster banking experience. • Provided translation services to 14 banks in the Northern Florida Region as a fluent speaker in Vietnamese.

• Coordinated at least two fundraising events per month with Florida State University student organizations.• Managed and processed payrolls for 15 employees, created weekly schedules and facilitated a daily audit of statistical and financial records.• Handled daily restaurant operational needs such as arranging with Sysco to order, supply and deliver 500 specialty food products and ingredients.