Charley French Email and Phone Number
I am a creative and energetic sales operations leader with unique experience in sales, operations, career development and project management. Having past experience as a sales consultant, I know first-hand how complex processes and procedures can be - so I strive to optimize, streamline, and provide strategic resources that help sales teams sell more effectively. I have also worked in a support role as a third party, giving me unique experience when it comes to aligning competing initiatives between organizations to drive rapid growth.I am a constant champion of the customer while never losing sight of the employee experience. I have a passion for people and work tirelessly to create a positive environment where individuals can thrive.My top 3 core values: 1. Authenticity2. Empowerment3. IntegrityAwards: Art Pena Mountaineer Award October 2021 - #1 National DivisionSales Elevated Award Q3 2021 - #1 National Division2x Circle of Achievement Nominee (2018, 2019)President's Club (2018) Region Operations Most Valuable Player (2017)Core Competencies:• Leadership / Management (team of 25+)• Cross-Cultural Communication | Cultural Sensitivity • Training and Career Development • Solutions focused on Customer & Employee Satisfaction• Marketing and Communication• Speaking to Large Groups (Up to 200)• Account / Relationship Management• Skilled in LMS Sytems / Sales Force / CRM Operating Systems / PowerBI / Kronos / All Microsoft Office Systems• Systems Safety / Security Procedures • Sales Reporting / Forecasting • Creativity and Innovation: Problem-Solving • Facilities Management – new store openings• Project Management• Risk / Fraud Management and Profit / Loss Control
-
Sales Operations ManagerMasteryprep Feb 2023 - PresentBaton Rouge, Louisiana, Us-Manage the data architecture within Salesforce CRM, including but not limited to consolidating, updating and importing data-Create reports and dashboards that provide analytical insights helping to direct and drive the organization-Propose and implement data and process changes to support a more efficient and effective sales lifecycle-Assist in the development and implementation of user-friendly analytical tools and dashboards to support understanding of performance against goals and trends in activity and pipeline-Administrator: Salesforce, Hubspot, Gainsight, DocuSign
-
Account ManagerProgressive Leasing Feb 2021 - Jun 2022Draper, Utah, UsEngaged with field sales management to provide account support, insight and strategized to increase market share YoY. Cultivated prosperous relationships across multiple big box accounts to drive positive brand perception. • Oversaw effective sales, marketing and operational strategies, solutions and initiatives that resulted in a 20% lift in gross $$ from 2020 to 2021• Created training content (LMS) and facilitated in-person and web-based trainings• Aligned motivators and training content with account strategic initiatives• Provided remote and in-market training for new hire Territory Sales Representatives• Took over the bottom-performing market in National Division and achieved top 5 ranking within first 30 days in the field• 100% Compliance on Customer Experience scores for first 4 months with the company• Designed a “Playbook” used to guide Territory Sales Representatives through coaching/training opportunities in the field• Awarded the Art Pena Mountaineer Award October 2021 - #1 National Division• Awarded the Sales Elevated Award Q3 2021 - #1 National Division -
Operations ManagerT-Mobile Apr 2020 - Aug 2020Bellevue, Wa, UsSupported field operations helping to mitigate asset and financial risk, promotional/marketing accuracy and facilities management to support a positive employee and customer experience.• Partnered with sales organization to identify, mitigate risk and knowledge gaps within the store; developed training curriculum accordingly• Defined end-to-end operational processes and aided in SOP creation and rollout• Responsible for coordinating new store builds, remodels and closures• Liaison between field team and Visual Merchandising / Facility Management / Vendors for all facility maintenance needs• Coordinate repairs and maintenance of stores through vendor Facilities platform, Drive and implement the use of facilities platform with all Store managers and vendors• Planned and managed outside sales initiatives such as trade shows and customer appreciation events• Performed audits on inventory management, safety hazard prevention, sales floor merchandising and company asset security• Coordinated a monthly Employee Recognition program across TX, NM, OK, LA and TN• Special project: Served as a District Sales Manager for 10 stores in Rio Grande Valley in 2017• Provided onboarding and training for 5 Operations Managers, 15 Store Managers, and over 10 Assistant Store Managers• Fort Worth market held #1 national ranking across all compliance metrics for 6 months• 5 Stores received Audits with “Effective” ratings• Awards: 2x Circle of Achievement Nominee (2018, 2019), President's Club Winner (2018), Awarded Region Operations Team’s Most Valuable Player (2017) -
Performance Operations ManagerSprint Jun 2016 - Mar 2020Overland Park, Kansas, UsSupported field operations helping to mitigate asset and financial risk, promotional/marketing accuracy and facilities management to support a positive employee and customer experience.• Partnered with sales organization to identify, mitigate risk and knowledge gaps within the store; developed training curriculum accordingly• Defined end-to-end operational processes and aided in SOP creation and rollout• Responsible for coordinating new store builds, remodels and closures• Liaison between field team and Visual Merchandising / Facility Management / Vendors for all facility maintenance needs• Coordinate repairs and maintenance of stores through vendor Facilities platform, Drive and implement the use of facilities platform with all Store managers and vendors• Planned and managed outside sales initiatives such as trade shows and customer appreciation events• Performed audits on inventory management, safety hazard prevention, sales floor merchandising and company asset security• Coordinated a monthly Employee Recognition program across TX, NM, OK, LA and TN• Special project: Served as a District Sales Manager for 10 stores in Rio Grande Valley in 2017• Provided onboarding and training for 5 Operations Managers, 15 Store Managers, and over 10 Assistant Store Managers• Fort Worth market held #1 national ranking across all compliance metrics for 6 months• 5 Stores received Audits with “Effective” ratings• Awards: 2x Circle of Achievement Nominee (2018, 2019), President's Club Winner (2018), Awarded Region Operations Team’s Most Valuable Player (2017) -
Retail Store ManagerSprint Jan 2015 - Jun 2016Overland Park, Kansas, UsLed team of 25 employees of a sales, service and repair center. Ranked #3 in the company for FY 2016.• Developed and mentored 7 team members into leadership positions. Lowest turnover and highest employee satisfaction results in the state• Achieved national top 10% sales results 6 times during 12-month timeframe• Achieved highest National Audit results in Texas, receiving 91% within 90 days of hire• Selected as guest speaker at I-Lead seminar at headquarters in Overland Park, KS with Vice President of Customer Experience• Trained New Hire Orientation classes for 150+ employees across 3 markets in North TX• Facilitated Sales Journey training to sales teams in DFW, objective was to drive incremental business into stores / resulted in 8% lift in new activations
-
Assistant Store Manager/Lead Retail ConsultantSprint Aug 2009 - Jan 2015Overland Park, Kansas, UsOrganized and provided oversight on daily store operations and service / repair technicians.• Store re-tiered to top 100 after increased sales production and traffic through Customer Referral and outside sales initiative• Chairperson for Region Employee Experience team, aimed to drive employee engagement through recognition and motivational programs, events and newsletters• Coordinated sales project for City of Cedar Hill. Generated $3,000+ in accessory sales and 300+ new subscribers
Charley French Education Details
-
The University Of Texas At ArlingtonGeneral
Frequently Asked Questions about Charley French
What company does Charley French work for?
Charley French works for Masteryprep
What is Charley French's role at the current company?
Charley French's current role is Agile Leader | Specializing in Sales Operations | Project Management.
What schools did Charley French attend?
Charley French attended The University Of Texas At Arlington.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial