Charley French Email & Phone Number

Baton Rouge, Louisiana, Us

-Manage the data architecture within Salesforce CRM, including but not limited to consolidating, updating and importing data-Create reports and dashboards that provide analytical insights helping to direct and drive the organization-Propose and implement data and process changes to support a more efficient and effective sales lifecycle-Assist in the development and implementation of user-friendly analytical tools and dashboards to support understanding of performance against goals and trends in activity and pipeline-Administrator: Salesforce, Hubspot, Gainsight, DocuSign

Draper, Utah, Us

Engaged with field sales management to provide account support, insight and strategized to increase market share YoY. Cultivated prosperous relationships across multiple big box accounts to drive positive brand perception. • Oversaw effective sales, marketing and operational strategies, solutions and initiatives that resulted in a 20% lift in gross $$ from 2020 to 2021• Created training content (LMS) and facilitated in-person and web-based trainings• Aligned motivators and training content with account strategic initiatives• Provided remote and in-market training for new hire Territory Sales Representatives• Took over the bottom-performing market in National Division and achieved top 5 ranking within first 30 days in the field• 100% Compliance on Customer Experience scores for first 4 months with the company• Designed a “Playbook” used to guide Territory Sales Representatives through coaching/training opportunities in the field• Awarded the Art Pena Mountaineer Award October 2021 - #1 National Division• Awarded the Sales Elevated Award Q3 2021 - #1 National Division

Bellevue, Wa, Us

Supported field operations helping to mitigate asset and financial risk, promotional/marketing accuracy and facilities management to support a positive employee and customer experience.• Partnered with sales organization to identify, mitigate risk and knowledge gaps within the store; developed training curriculum accordingly• Defined end-to-end operational processes and aided in SOP creation and rollout• Responsible for coordinating new store builds, remodels and closures• Liaison between field team and Visual Merchandising / Facility Management / Vendors for all facility maintenance needs• Coordinate repairs and maintenance of stores through vendor Facilities platform, Drive and implement the use of facilities platform with all Store managers and vendors• Planned and managed outside sales initiatives such as trade shows and customer appreciation events• Performed audits on inventory management, safety hazard prevention, sales floor merchandising and company asset security• Coordinated a monthly Employee Recognition program across TX, NM, OK, LA and TN• Special project: Served as a District Sales Manager for 10 stores in Rio Grande Valley in 2017• Provided onboarding and training for 5 Operations Managers, 15 Store Managers, and over 10 Assistant Store Managers• Fort Worth market held #1 national ranking across all compliance metrics for 6 months• 5 Stores received Audits with “Effective” ratings• Awards: 2x Circle of Achievement Nominee (2018, 2019), President's Club Winner (2018), Awarded Region Operations Team’s Most Valuable Player (2017)

Overland Park, Kansas, Us

Supported field operations helping to mitigate asset and financial risk, promotional/marketing accuracy and facilities management to support a positive employee and customer experience.• Partnered with sales organization to identify, mitigate risk and knowledge gaps within the store; developed training curriculum accordingly• Defined end-to-end operational processes and aided in SOP creation and rollout• Responsible for coordinating new store builds, remodels and closures• Liaison between field team and Visual Merchandising / Facility Management / Vendors for all facility maintenance needs• Coordinate repairs and maintenance of stores through vendor Facilities platform, Drive and implement the use of facilities platform with all Store managers and vendors• Planned and managed outside sales initiatives such as trade shows and customer appreciation events• Performed audits on inventory management, safety hazard prevention, sales floor merchandising and company asset security• Coordinated a monthly Employee Recognition program across TX, NM, OK, LA and TN• Special project: Served as a District Sales Manager for 10 stores in Rio Grande Valley in 2017• Provided onboarding and training for 5 Operations Managers, 15 Store Managers, and over 10 Assistant Store Managers• Fort Worth market held #1 national ranking across all compliance metrics for 6 months• 5 Stores received Audits with “Effective” ratings• Awards: 2x Circle of Achievement Nominee (2018, 2019), President's Club Winner (2018), Awarded Region Operations Team’s Most Valuable Player (2017)

Overland Park, Kansas, Us

Led team of 25 employees of a sales, service and repair center. Ranked #3 in the company for FY 2016.• Developed and mentored 7 team members into leadership positions. Lowest turnover and highest employee satisfaction results in the state• Achieved national top 10% sales results 6 times during 12-month timeframe• Achieved highest National Audit results in Texas, receiving 91% within 90 days of hire• Selected as guest speaker at I-Lead seminar at headquarters in Overland Park, KS with Vice President of Customer Experience• Trained New Hire Orientation classes for 150+ employees across 3 markets in North TX• Facilitated Sales Journey training to sales teams in DFW, objective was to drive incremental business into stores / resulted in 8% lift in new activations

Overland Park, Kansas, Us

Organized and provided oversight on daily store operations and service / repair technicians.• Store re-tiered to top 100 after increased sales production and traffic through Customer Referral and outside sales initiative• Chairperson for Region Employee Experience team, aimed to drive employee engagement through recognition and motivational programs, events and newsletters• Coordinated sales project for City of Cedar Hill. Generated $3,000+ in accessory sales and 300+ new subscribers