Charli W. Email & Phone Number

Los Angeles, Ca, Us

• Created communications that supported DEI efforts, recruiting, new hire onboarding, and performance management• Produced DEI events that promoted inclusion and belonging• Developed and implemented the internal communications strategy• Wrote, edited, and reviewed internal executive messages • Produced virtual companywide all hands for national and international employees• Produced monthly companywide newsletters

Summary: Created communications that motivated and engaged team members. Responsible for writing executive communications, managing company newsletters, producing town halls, and driving diversity and inclusion initiatives that supported and celebrated the rich culture of employees at Dine Brands Global.• Created communication strategies that drove employee productivity and increased efficiency throughout the company • Produced companywide bi-coastal town hall meetings for employees (virtual and in person)• Developed, wrote, and edited communications for C-suite and senior executives including internal emails and presentations• Developed and led internal events that increased employee engagement (virtual and in person)• Oversaw production and distribution of weekly newsletter for employees nationwide • Facilitated and produced companywide diversity and inclusion events to cultivate a culture of awareness and belonging• Wrote and distributed all companywide diversity and inclusion messages• Launched employee resource groups

Summary: Wrote and designed compelling internal and external communication materials that promoted key corporate initiatives. Communication materials included website copy, emails, flyers, posters, stickers, trifolds, etc.• Partnered with C-suite to plan quarterly corporate town hall meetings for employees• Edited company website through WordPress every week• Wrote copy and designed marketing emails, flyers, and policyholder resources in collaboration with department leaders• Created agent and policyholder marketing materials to drive corporate initiatives• Ensured all materials aligned with company brand and style• Designed and edited over 100 flyers a year using InDesign and Publisher• Created operational efficiencies for policyholder education program to promote over 60 annual trainings and workshops

Summary:Created innovative communication materials and developed internal corporate culture.• Responsible for creating internal corporate communication materials• Collaborated with business units to produce, create and provide communication materials • Produced and designed a quarterly company-wide newsletter• Created an internal communications style guide• Led and facilitated bi-weekly new hire orientation• Produced quarterly company-wide town hall meetings• Planed all corporate events at headquarters including corporate social events, a health fair, and a holiday party

Greater Los Angeles Area

Summary:Managed social media accounts (Facebook and Twitter) and web content for SAG-AFTRA LA. Wrote print and digital newsletter articles and produced weekly email blasts for Los Angeles Members.• Managed all print and digital external communications for the Los Angeles Local• Created insightful & informative editorial for SAG-AFTRA newsletters & magazines reaching over 100,000 members• Effectively coordinated with various departments to develop impactful communications with the highest level of accuracy & proficiency• Developed and managed social media content that captured the interest of members & constituents• Interfaced with the webmaster to submit content, critique layouts and approve edits• Trained back-up staff on social media interaction & provided guidance for common procedural methods• Staff liaison for Next Gen Performers committee which included planning events (see video below) and providing strategic social media efforts • Maximized results and productivity in a fast paced environment

Greater Los Angeles Area

Summary:Coordinated, planned, and created events for SAG-AFTRA members. Events included seminars, workshops, award shows, and an annual celebrity golf tournament fundraiser.• Led project management for various events including seminars, workshops, industry panels, and charity events• Coordinated educational charity events that entertained over 300 members and outside stakeholders• Increased member attendance by producing astute & intriguing event descriptions• Sourced and interviewed instructors for craft based seminars and workshops• Developed and managed successful events that were within budget and enjoyed by hundreds of high profile attendees• Strategized with upper management to identify & fulfill specific business needs• Streamlined departmental processes and consistently beat deadlines• Maintained a balance of all responsibilities while keeping a constant focus on departmental goals and efficient leadership

Bellevue, Wa

Summary:Managed a 6 million dollar unclaimed property account which included unclaimed funds for all business units within Symetra. • Assumed a lead accounting role for managing unclaimed property taxes• Served as primary accountant for multi-million dollar accounts and produced state and federal reports• Led software transition and negotiations with legal and IT departments

Summary:Handled all client account inquiries about investment contracts in the Individual Retirement Plans Department. Also processed fund transfers for investment contracts.• Insightfully communicated complex contract details for clients regarding their investment accounts• Received recognition for excellence on the job & accepted a promotion within 5 months of being hired• Frequently provided practical suggestions on handling client inquiries and concerns• Gained customer loyalty and trust by providing the highest level of quality customer service• Maintained emphasis on organization, accountability and overall professionalism• Established myself as a dependable and passionate team player with an eagerness to learn and improve• Displayed integrity and tact while effectively contributing to a diverse team of distinct personalities• Received acclaim from supervisors for exhibiting thoroughness with everyday tasks & consistent punctuality

Masters, Communication & Leadership Studies

Communication, Public Relations

Activities and Societies: Zeta Phi Beta Sorority, Inc.