Charli Bryan Email & Phone Number

Maintain and update relevant training content so it's kept current and reflects our position as a market-leading media and analytics provider.Develop and edit training content, recordings and presentations in draft and final phases of delivery.Create effective content and materials for a variety of training delivery modalities including instructor-led classroom learning, web-based/virtual learning, or online self-directed learning (ex. on-demand). Contribute to an internal knowledge base; ensure resources are easily accessible, accurate, and kept up to date. Partner with cross-departmental units (business operations, marketing, product) to ensure all initiatives and programs run smoothly.Maintaining existing training materials and developing new materials based on ad-hoc needs.Design and implement new mechanisms for measuring impact and performance of content, optimize for improvement, and surface insights for content development and prioritization. Research new workflow processes to increase efficiency of curriculum/course development. Manage and edit ongoing content for customers, with continual review cycles.

Create and curate a collection of eLearning courses on Mitratech’s LMS. --Implement and administer Skilljar as LMS--Conduct needs assessments to determine training needs for clients and partners--Build sequenced learning paths and individual courses to address training needs--Update training materials as new product versions are releasedEnsure the success of clients and partners by increasing their understanding and knowledge of Mitratech’s products through training and consultation. --Maintain up-to-date knowledge of Mitratech products and an understanding of how clients utilize those tools. --Collaborate with clients and partners to coordinate and conduct onsite and virtual training.--Understand and facilitate the existing product training courses and New Feature Reviews for clients who upgrade to new product versions. Manage the design and delivery of training offerings. --Identify training-related trends and needs, then, if needed, develop or revise training programs and materials to respond to those trends and needs. --Collaborate with multiple internal teams to participate in release cycles and keep training materials up-to-date. --Determine, implement, and administer the best platform(s) for review, testing, and delivery of training.

Greensboro/Winston-Salem, North Carolina Area

• Serve as an Academic Advisor for students in math, management and technology. • Design curriculum and deliver content for 4 sections of first-year seminar. Examples of curriculum topics include: personality assessments, value matching, major/career exploration• VALUE ADDED: Assessed and overhauled a campus-wide mentorship program. Deliver related training such as: time management, academic resources, counseling and self-care, Title IX● VALUE ADDED: Design and deliver training on campus-wide technology platforms in order to empower students to create their degree plans; training resources included written guides, instructional videos, and knowledge-check activities ● VALUE ADDED: Translate face-to-face seminar to online environment utilizing both synchronous and asynchronous modes of instruction● VALUE ADDED: Serve as a key stakeholder and project manager in office-wide software implementation and annual budget forecast and review

Austin, Texas Area

• Served as a project manager and main point-of-contact for clients during implementation process for products in Watermark’s Assessment Suite• Facilitated an average of 3 internal presentations and 20 external presentations per month for training, onsite visits and conferences• Provided just-in-time training for clients to troubleshoot product adoption problems or timeline issues• Facilitated onboarding and orientation for approximately 36 new clients over a 6-month timeframe• Provided skills-based training to new employees and clients on 8 different software tools● VALUE ADDED: Assessed and redesigned virtual training materials● VALUE ADDED: Designed a self-paced asynchronous implementation training curriculum for clients

Austin, Texas Area

• Provided training for software navigation and usage to approximately 8 clients per month to implement Watermark software• Collaborated with internal stakeholders and clients to develop, revise, and update documentation and training data• Identified as subject-matter expert by senior leadership to provide training to new employees and for escalated client questions• Identified and promoted best practices and identified areas for improvement to provide better service with better efficiency• Planned and provided effective resource planning, process improvements and timely project completion● VALUE ADDED: Contributed to expanded Help Desk offerings by creating a collection of written and video articles related to my areas of expertise

• Supervised, recruited, onboarded and provided performance management for 15 staff members• Oversaw housing operations for residential housing units with an occupancy of 402• Used instructional design, adult learning, learning technology tools, and performance management to provide staff development training under topics such as: creating learning tools for job expectations, leadership styles (MBTI, True Colors, StrengthsQuest), values-based decision making, event planning, time management, teambuilding, collaborating, communication and conflict resolution• Directly responsible for the management of $1500 budget• Provided educational sanctions for students in the judicial conduct process, prioritizing behavior change and training over punitive sanctions • Served on a 24/7 emergency response team for 3500 residents, providing training and support for colleagues in risky situations• Oversaw, planned, implemented and assessed an average of 15 educational and social events for up to 400 people monthly• Taught a first-year seminar course that prepared a class of 20 students for success in college• Co-taught a leadership course specifically designed for Resident Assistant candidates

• Supervised, recruited, onboarded and provided performance management for 21 staff members• Oversaw housing operations for residential housing units with an occupancy of 420• Used instructional design, adult learning, learning technology tools, and performance management to provide staff development training under topics such as: creating learning tools for job expectations, leadership styles (MBTI, True Colors, StrengthsQuest), values-based decision making, event planning, time management, teambuilding, collaborating, communication and conflict resolution• Directly responsible for the management of $3000 budgets• Provided educational sanctions for students in the judicial conduct process, prioritizing behavior change and training over punitive sanctions • Served on a 24/7 emergency response team for 7800 residents, providing training and support for colleagues in risky situations• Oversaw, planned, implemented and assessed an average of 15 educational and social events for up to 400 people monthly

Boston, Ma

• Supervised a staff of 15 RAs in cooperation with Resident Director. • Prepared, participated in, and supervised the Resident Assistant on-call schedule• Supervised the programmatic efforts of the Resident Assistant staff• Adjudicated student conduct hearings for students who violate the Student Code of Conduct• Served as a mediator for both staff and resident conflicts• Coached resident assistant staff with roommate, mental health, and other resident concerns• Facilitated staff development activities to further RAs’ personal and professional growth• Cooperated with the Resident Director to oversee the daily operations of the residence hall • Supported the goals, objectives, policies, procedures of the Department Residential Life

Boston

• Built and presented a proposal to make the program a living-learning community by attaching an academic course • Assessed the program’s effectiveness by measuring students’ leadership development through the use of surveys• Advised a Council of seven student leaders through group and individual meetings• Developed and implemented a leadership training curriculum for council members • Facilitated the Annual Shaw Retreat for the first-year cohort of 20 students• Managed an annual programmatic budget of $8,000

Greater Boston Area

• Coordinated and oversaw the organization, event planning, implementation, and assessment of three committees• Cooperated with executive board members to recruit and select co-chairs for three committees • Managed financial business including a budget of $60,000, reimbursements, purchasing card, vendors, etc.• Facilitated bi-weekly meetings among executive board members and committee co-chairs• Represented the Lynch School of Education (LSOE) in Boston College’s Graduate Student Association Senate, the LSOE Educational Policy Committee, and all LSOE information and recruitment sessions

• Oversaw safety and well-being of 67 senior class residents• Fulfilled on-call duties including building rounds and documentation of policy violations• Assisted in resident check-in at the beginning of the school year and check-out at the end of the school year• Planned and facilitated monthly programs to promote student development and a sense of community • Modeled mature and responsible behavior both inside and outside my residence hall • Cooperated with co-workers to develop and implement a programming series to address the needs of senior-class residents

• Conducted initial advising appointments for approximately 400 students who were interested in study abroad opportunities• Introduced students to informational resources about study abroad opportunities• Planned and facilitated outreach events for first-year students• Assist in the collection and distribution of application materials

Denver, Co

• Supervised a staff of six orientation leaders• Cooperated with the program director to develop and facilitate training for summer orientation staff • Assisted with preparation, management, and logistical support of summer orientation programs • Served as an administrator on duty in the residence halls while orientation is in session

Boston, Massachusetts, United States

Maintained safe environment for residentsOrganized and facilitated weekly activitiesAssisted administrators with tasks as needed

Boston, Massachusetts, United States

Answered and transferred telephone callsAssisted students with printing, directions, general questionsSorted mail

Masters, Higher Education Administration--Student Affairs

Certificate, Human Services, General

Anticipated November 2020

Bachelor Of Arts, English, Magna Cum Laude, 3.81 Gpa

Activities and Societies: Orientation Leader; South Carolina Teaching Fellow; Habitat for Humanity