Charlie C. Email and Phone Number
OBJECTIVE I aim to be in a more challenging and rewarding role where there’s room for mutual growth –- my individual success, where I can fully utilize my strength in management and in providing more definite and effective directives and for the company I will work with, to gain the most benefits from my success.I bring with me years of experience working in a fast-paced environment and with exposure to various types of systems and applications in the Shared Services/BPO and E-Commerce industries. With strong will in influencing people in working towards a common goal. Result oriented and directed to improving internal processes and procedures for a more effective client driven team. KEY ABILITIESWith extensive skills and experience in Operations Management, Client Management and Project Management including offshore/onshore team collaboration.With knowledge and years of experience with Project Management Life Cycle (PMLC), System Development Life Cycle (SDLC), Business Process Improvement Methodologies and Change Management. With experience and exposure in the concepts of Lean Sigma and Six Sigma (Yellow and Green Belt), and the AGILE methodology.With extensive experience in technical writing, documentation, market research and insights, and with quantitative and qualitative analysis including data presentation in research methodology. With knowledge in E-Commerce Brand Management, Revenue Growth Analysis, SEO (Search Engine Optimization) and various marketing psychology and strategies. Majorly, familiar with the interaction and use of different E-Commerce platforms: Amazon Seller Central, Shopify and WooCommerce. With an advanced technical know-how on various hardware and software applications. With knowledge on API Management, Microsoft Azure, Oracle, CRM, B2B, Smartsheet, Teamwork, Clickup, Monday, Tableau, PowerBI, HTML, Mainframe, SAS, SQL, Python, IBM DB2, MS Access, SharePoint, Airtable, Google Sheets, MS Excel and other Google and MS Office applications. With experience in working with Cisco router configurations and Ethernet network-to-network T/A and configurations.
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Project AnalystThrasio Dec 2021 - PresentPhilippines● Responsible in leading analysis prior to project initiation and planning.● Manages the planning from inception and completion of small to large projects of business, technical and operational relation.● Follows the directive from the Project Sponsors and the Project Director whether to use the traditional waterfall approach or the iterative approach.● Ensures that all aspects and areas of the projects are considered and properly communicated to all the stakeholders.● Leads the collaboration of functional and Support Teams engaged in completing projects.● Ensures smooth communication across teams including stakeholders and sponsors.● Responsible for documenting project plans, discovery calls, governance calls and daily standups to ensure the transparency of the project. -
Project ManagerKre8Tive Enterprises Llc Apr 2023 - Oct 2023Australia● Responsible for documenting project plans, discovery calls, governance calls and daily standups to ensure the transparency of the project.● Leads the discoveries and inception of projects and ensures that proper communication is in place until implementation and closure.● Handles the flow of decisions from budgeting down to project completion.
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Revenue Growth AnalystAmz-Allstars (Also Known As Thrasio Philippines) Sep 2020 - Nov 2021Taguig, National Capital Region, Philippines● Revenue Analysiso Conducts thorough analysis on revenue decline and provides recommendations to clients.o Monitoring for: a) declining review score, b) declining CTR, c) declining order velocityd) opportunities of growth opportunity through improved conversion & traffic optimization of product listings. o Drafting reports for our USA counterparts on corrective actions for them to turn around declining ASINs.o Monitoring the resulting change in performance of brands and product listings to verify the analysis and to make continued iterations as may be needed to optimize conversion and traffic performance. o Management to our USA counterparts’ level of high and low tier product listing (non-customer service role).o Conducts regular conference calls with clients and other stakeholders.o Manages SEO to boost brand marketing strategies and product launches● Project Managemento Handles large to small scale ad hoc projects in collaboration with upper management to ensure sustained revenue growth within Operations.o Handles the budget forecast on projects inclusive of discoveries, UAT, implementation and post-live monitoring.o Ensures the timely delivery of projects based on agreed project expectations.
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Account ManagerAmz-Allstars Sep 2019 - Sep 2020Taguig, National Capital Region, Philippines● Provides an overall account and brand management for Seller Accounts in Amazon and other E-Commerce platforms.● Provides thorough assistance to clients in growing their business in all aspects possible.● Conducts regular conference calls with clients and other stakeholders.● Manages projects in terms of brand acquisition inclusive of brand migration and customer support● Collaborates with the US Onshore Team in ensuring measures are in place especially for conflicting issues with the accounts. -
Transition Sub Lead (Interim Project Lead) / Subject Matter ExpertSykes Philippines Dec 2018 - Aug 2019Makati, National Capital Region, Philippines● Subject Matter Experto Function as an SME for a specific LOB in the client account to provide guidance and assistance to tech support teams and other functional teams.o Serves as backup support for higher management especially in critical cases where there’s a need to provide clients with RCAs and WFM reports. o Manage inbound and outbound calls with the tech team and provide a solution to inquiries and concerns coming from clients, third-party providers or even the customer themselves. ● Transition Sub Lead (Interim Project Lead)o Acts as project manager and ensures the flexibility of the resources involved in the project are aligned with the project expectations.o Managed the transition of the client account from its inception to Manila and provided documentation for process flow references.o Serves as a bridge from Manila HQ to the client in providing regular reports and updates.o Works with clients and other third-party ethernet network providers to conduct testing and acceptance of circuit equipment prior to customer network activation. -
Wealth Portfolio ManagerPhilam Life Jun 2018 - Dec 2018Makati City Philippines -
Property ConsultantDmci Homes Inc. Nov 2017 - May 2018Makati City Philippines
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Manager, Business Relationship (Project Management And Client Care)Iqvia Nov 2016 - Sep 2017Taguig, National Capital Region, Philippines● Client Careo Responsible for driving business requirements in meeting client expectations and satisfaction.o Act as liaison on offshore/onshore local business units and with direct collaboration with end clients in continuing better business relationships and client retention. o Develops and maintains a network of relationship with clients through thorough communication and coordinationo Responsible for addressing client issues, concerns, and escalations by providing immediate resolutionso Provides immediate fix to issues with applications catered to clients by way of troubleshooting at the first level of support and channeling the issues with the appropriate concerned team if deemed necessaryo Manage problems ensuring client or the business unit's expectations are met/exceeded in terms of quality of service delivered. ● Project Managemento Ensures the successful completion of key client projects and business development initiatives which includes planning, budget allocation, execution, and closure of projects and also by understanding and forecasting the key technical elements prior to the business requirements gathering.o Responsible for documenting project plans, discovery calls, governance calls and daily standups to ensure the transparency of the project.o Leads the discoveries and inception of projects and ensures that proper communication is in place until implementation and closure.o Handles the flow of decisions from budgeting down to project completion.o Facilitates governance calls with clients and business units on weekly, bi-weekly, and monthly schedules. o Provides necessary reports to clients and stakeholders on a regular basiso Provides regular updates to clients and stakeholders by way of standard reports and by holding regular calls.o The onshore driver of process improvement and business development initiatives including the completion of standard documentation of the processes and procedures. -
Associate ManagerIqvia Oct 2012 - Oct 2016Taguig, National Capital Region, PhilippinesAccountable and responsible for the SLA fulfillment of specific countries inclusive of initiating communication with the local business units and other teams that are involved to sustain production activities and commitments in the long-term.Ensures that appropriate processes and procedures are in place and are properly documented as part of the documentation requirement.Day to day liaison for the local business team.Oversees the team in order for them to provide effective support and monitors their performance as outlined in the KPI.Performs senior level accountabilities of relevant production area.Performs other functions as may be directed by the Production Manager.
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Assistant Operations ManagerBaker Mckenzie Global Services Manila Inc. Jan 2009 - Aug 2012Taguig, National Capital Region, Philippines● Operations Managemento Responsible for monitoring a team working in maintaining the firm’s global client's intellectual property rights using dedicated systems and applications.o Deputize in the absence of the Operations Manager and interacts with partners offshore and onshore in maintaining the best standards in operations. o Coordinates with the Process and Quality Control Manager in the effective implementation of defined processes and procedural updates.o Spearheads training and carries out a daily review of internal processes and procedures.o Responsible in preparing and submitting various client reports for periodic SLA analysis. o Carries out research on IP laws in various countries in resolving internal and external issues and queries.o Prepares documentation necessary for business requirements gathering and testing for internal applications and systems.● Project Managemento Acts as a Project Manager and interacts with a global counterpart in completing projects in respect of the client’s new IP portfolio acquisition. This includes monitoring the migration of files from the client’s database to the firm’s internal and dedicated database system, transitioning work from existing law firms to the firm’s law firm network, and ensuring the processes agreed with the client are fully set up before the actual go-live date of acquisition.o Handles large to small scale ad hoc projects in collaboration with upper management to ensure sustained revenue growth within Operations.o Ensures the timely delivery of projects based on agreed project expectations.
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Shift SupervisorBaker Mckenzie Global Services Manila Inc. Oct 2006 - Dec 2008TaguigResponsible for a group of trained individuals working in maintaining the firm’s client's intellectual property rights. This includes interacting with the firm’s managing office and instructing lawyers onshore and offshore in ensuring that the client’s IP rights are well protected. Audits critical information entered in the database and provides feedback to team members as necessary.Interacts with the Operations Manager and the Process and Quality Control Manager in regularly reviewing internal processes and procedures.
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Team Leader -Projects TeamDevelopment Bank Of The Philippines Jan 2005 - Sep 2006Makati, National Capital Region, Philippines● Project Managemento Responsible for monitoring the inception and completion of a local government mandated project in collaboration with the Civil Service Commission. This includes monitoring the conversion of hard copies of government employee’s profile data sheets to electronic files, quality checking end results, and storing these in a secured government database.o Works hand in hand with the Project Officer and the Civil Service Commission personnel in the effective planning of the project and implementation of procedural updates. -
Team LeaderS&R Data Services Inc. Feb 2000 - Dec 2004
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Team LeaderSpi Technologies Inc. Feb 1998 - Jan 2000Paranaque City
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Document AnalystSpi Technologies Inc. Dec 1996 - Jan 1998Paranaque City
Charlie C. Education Details
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Journalism
Frequently Asked Questions about Charlie C.
What company does Charlie C. work for?
Charlie C. works for Thrasio
What is Charlie C.'s role at the current company?
Charlie C.'s current role is Project Analyst at Thrasio.
What schools did Charlie C. attend?
Charlie C. attended Lyceum Of The Philippines University.
Who are Charlie C.'s colleagues?
Charlie C.'s colleagues are Aurélie Boursier, Pmp®, Darshak Zala, Haley (海云) Guo, Claithon Dale Fernandez, Grace G., Iris Gu, Michael Jerone Fernandez.
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Charles C.
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