*Installs approved selected software, maintaining proper security levels and access rights.*Ensures the quality of systems operations in all areas of the casinos by communicating with all levels of systems users and offering direction and assistance as needed.*Coordinates workflow to ensure effective overall operations in the IT Department.*Modifies telephone server programming, add and deleting information as needed.*Routinely inspects all supported equipment, identifying… Show more *Installs approved selected software, maintaining proper security levels and access rights.*Ensures the quality of systems operations in all areas of the casinos by communicating with all levels of systems users and offering direction and assistance as needed.*Coordinates workflow to ensure effective overall operations in the IT Department.*Modifies telephone server programming, add and deleting information as needed.*Routinely inspects all supported equipment, identifying potential problems and repairing same, as needed.*Attends regularly scheduled departmental meetings.*Ensures a maximum level of service and satisfaction to all systems users is achieved and maintained.*Conducts an inventory of all systems on property and maintains accurate records by updating information as needed.*Maintains a working knowledge of Microsoft Office applications and all aspects of the Microsoft Windows environment in order to perform job effectively.*Contacts vendors with regard to specific software, hardware, or telephone problems, as needed or as requested by the IT Manager. Show less

*Monitored TSO (Time Share Option) batch processing jobs for multiple campuses around Oklahoma.*Used SharePoint documentation to both troubleshoot job failures and document new instances of failures.*Worked with the On-Call programmers to diagnose issues with JCL or other data issues.

Reformat, edit, and print digital and hardcopy print requests using Photoshop, Acrobat and Microsoft Office software. Troubleshoot copier, computer, and network issues to keep copiers all over campus running.

Acrobat and Livecycle Designer form development. Data analysis and troubleshooting. Remote desktop sessions to client computers for troubleshooting. Over the phone support for all of the above.

In charge of Film inventory, and producing the silk screens required to print designs with up to 9 colors per print. Often times producing 60 full size screens per day.