Implementing e-invoicing software and the Pagero Network for a wide range of clients

• Successfully delivered multiple international projects (with an individual value of up to £8M). Including ERP and ISV implementation, Outsourcing setup, Operational Resilience, payroll implementation, VOIP setup, and more.• Managed 3 transformation workstreams (HR, Liquidity & Commercial) at executive level in a restructure, enabling strategic initiatives and future growth. • Established and maintained high-level governance with senior stakeholders to ensure expectation management as… Show more • Successfully delivered multiple international projects (with an individual value of up to £8M). Including ERP and ISV implementation, Outsourcing setup, Operational Resilience, payroll implementation, VOIP setup, and more.• Managed 3 transformation workstreams (HR, Liquidity & Commercial) at executive level in a restructure, enabling strategic initiatives and future growth. • Established and maintained high-level governance with senior stakeholders to ensure expectation management as well as maintenance of project scope, budget and timelines, implementing escalation and risk/issue mitigation when required. • Developed comprehensive project management guidelines and frameworks, including the implementation of a consolidated reporting dashboard for executive-level presentations.• Served as a mentor for the Innovate program, providing personalized training and facilitating workshops on project management best practices. Show less

• Managed client accounts totalling over £6 million in annual revenue, fostering strong relationships and resolving issues in a government-funded project focused on ESG.• Played a key role in policy and process redesign to enhance operational efficiency and reliability.• Consistently exceeded performance targets, earning recognition with the company’s 'Bronze' award on two occasions.• Conducted individualized training sessions for team members, focusing on process improvement and… Show more • Managed client accounts totalling over £6 million in annual revenue, fostering strong relationships and resolving issues in a government-funded project focused on ESG.• Played a key role in policy and process redesign to enhance operational efficiency and reliability.• Consistently exceeded performance targets, earning recognition with the company’s 'Bronze' award on two occasions.• Conducted individualized training sessions for team members, focusing on process improvement and problem-solving techniques. Show less

• Provided support to clients with complex needs, demonstrating proficiency in stakeholder management, conflict resolution, and coaching.• Implemented emergency escalation procedures in response to high-level incidents, maintaining professionalism and composure under pressure.• Assisted clients in developing and maintaining routines to achieve their goals and monitored progress towards independence.

• Worked with the Psychiatry department to investigate the link between substance use and brain structure/function. • Presented preliminary findings at the 2020 European Psychiatric Convention.

• Developed leadership, organisational, and self-discipline skills through participation in training exercises and operations.• Led teams in challenging environments, ensuring the successful completion of objectives while maintaining stakeholder engagement and morale.