•Successfully navigated business growth by utilizing strategic data analysis to enhance operational decisions, resulting in a 50% increase in client satisfaction and a 35% increase in profitability within two years. •Managed the accounts payable program, ensuring accurate records and timely processing of invoices for clients and vendors. •Communicated with clients and vendors, responding promptly and professionally to inquiries related to invoices and payments. Created processes minimizing delay in payments and receivables. •Participated in month-end closing activities, including reconciliations and accruals.

• Conducted evaluations and analysis to address data integrity and operational reporting issues, leading to new SOPs that significantly reduced errors and remediation for benefit forms and pay discrepancies.• Led data improvement teams focusing on EHCM and eOPF systems. Developed and implemented data standardization policies, enhancing data quality by 25%.• Oversaw migration of employee personnel actions data to the updated WiTS for the Office of Human Resources. Collaborated with HR experts to enhance operational effectiveness. Submitted a change management plan for approval.• Gathered, compiled, and analyzed data to support decision-making. Requested and received workforce management data from 27 NIH institutes and centers. Administered two Microsoft SharePoint sites.• Served as NIH’s telework liaison. Submitted quarterly reports to HHS and OPM. Created ad hoc reports for senior NIH staff and replied to congressional requests.• Prepared and updated reports, forecasts, analyses, invoices, budgets, and other documentation.• Managed data in eOPF, OnBoarding Manager, ITAS, and WiTS, ensuring accuracy and adherence to federal standards.• Implemented statistical analysis to identify trends and inefficiencies. Audited HR Specialists’ caseloads, processing times, and errors. Created recommendations to address issues.• Created and presented briefings to HR and NIH senior leadership on personnel action processing and governance. • Conducted training sessions for supervisors and staff on data integrity and accuracy. Collaborated with SMEs to develop SOPs and training programs.• Supported decision-making with impactful data visualizations and reports using Excel, Power BI, and Tableau. Updated data visuals on the public-facing HR website.• Evaluated staffing levels / organizational structure for mission effectiveness and efficiency. Developed restructuring plans, creating a GS-14 supervisory position to manage half of the branch’s portfolio, increasing productivity.

• Spearheaded initiatives to enhance operational effectiveness, resulting in significant cost reductions and improved client service standards.• Designed and implemented compliance frameworks to adhere to stringent regulatory requirements, ensuring impeccable audit results.• Executed comprehensive client outreach programs, bolstering stakeholder engagement and satisfaction.• Led data-driven projects to analyze and improve operational effectiveness, achieving significant cost reductions and enhanced service quality.• Enhanced operational readiness through effective logistics operations, resource management, and training programs.• Implemented robust compliance and audit mechanisms, ensuring adherence to standards and regulations.• Utilized advanced Excel skills and data analysis tools to optimize business operations and financial performance.

•Implemented process improvements to increase efficiency, reduce waste, and enhance production quality, resulting in more than 20% improvement in productivity. •Conducted training sessions on safety protocols and operational procedures, significantly reducing workplace accidents by 10%. •Managed cross-functional teams to address production challenges, fostering a collaborative environment that encouraged innovation and problem-solving.

•Directed logistics operations, resource management, and training programs, enhancing teamproficiency and operational readiness.•Established robust compliance and audit mechanisms, fostering adherence to military standards andregulations.•Cultivated a cohesive team environment, significantly boosting morale and operational efficiency.