With over 17 years experience in operations management, learning and development, academia, and customer service, I am a passionate and adaptable leader who strives to create a culture of excellence. My core competencies include organizational performance, coaching and mentoring, and conflict management. I hold a master's degree in organizational leadership, a Rule 31 Mediation certification, and a Performance Coaching certification. I am also pursuing a master of arts in conflict management at Lipscomb University, where I also obtained a Strategic Leadership certification. My mission is to help individuals and teams grow, collaborate, and resolve issues effectively.