• Final reviewer of copy across all platforms: Email, SMS, FAQ, site updates, blogs, digital and print ads, press releases, product descriptions, external product listings, social media, user manuals, flyers, postcards, etc.• Blog content manager: research topics, interview subjects, assign blog posts to freelancers, collaborate with design team; write, edit, and revise blog copy • Write copy direction for upcoming marketing and Ecommerce campaigns • Created and optimized Bike Finder Quiz that has generated over 40,000 responses and a 25% conversion rate• Adhere to a consistent brand voice that conveys expertise yet approachability • Kids’ bike expert: research new industry trends, technology, and competitors• Collaborate with third-party digital marketing agencies to optimize content• Work with videographer to produce informational video scripts and product tutorials

• Collaboration with Wandrer.earth founder to come up with engaging topics related to the platform.• Wrote long form blogs based on my own experiences using Wandrer.

• Wrote, edited, published blog posts, articles, and troubleshooting guides.• Coordinated with marketing and design teams to illustrate blogs, articles and guides. • Created and distributed marketing copy to advertise company products and promotions.• Edited and proofread written pieces before publication.• Conducted keyword research and used SEO guidelines to optimize content.• Identified customers' needs and recommended new topics. • Collaborated with the marketing team to create copy for ads, social media posts and campaigns.• Monitored brand competitors' online activity and messaging. • Researched electric bike industry-related topics.• Revised the user flow for homepage navigation, help center and support pages.

As the Written Content Specialist at woom, I wrote, edited and optimized content in a variety of formats, including knowledge based articles, blog posts, FAQ pages, product page descriptions and internal documentation. In this position I worked as a liaison between the marketing and customer experience teams.

• Assisted customers with product and order queries, warranty issues, and technical questions via phone, e-mail, chat, and video calls related to products sold through direct-to-customer online retail.• Contributed to being recognized as Helpscout’s #9 Ecommerce Company in 2020 based on customer happiness data.• Improved the content and scope of the available resources for customer needs including the website and help center.

Taught English and Social Studies to classes of 20-30 students from diverse backgrounds, 50% English as a second language learners. Used graphic features and simplified language to assist comprehension for complex topics, and created/procured exciting and humorous lessons to increase student engagement. Exceeded student performance goals on standardized tests. Corresponded with parents, admin, and students while maintaining strict deadlines and organization for lesson plans, grading, and student progress monitoring. Created a cross-indexed “TEKS guide” for other teachers to easily reference learning standards.Served as a technology leader by pioneering classroom tech within my school, i.e. Google Classroom, Plickers, and online curriculum resources. Facilitated other teachers' tech usage.

Facilitated games, lessons, and team-building activities.Spent a week on an overnight camping trip with high-school age children.Led activities in rock-climbing, hiking, and kayaking.

Trained over 200 new independent contractors in leadership role.Set a company-wide record; 42 deliveries/day.Advised innovative solutions to app based platform.

Improved safety techniques for delivering large catering orders on bike.Utilized sales data to create projections and assist in making staff schedule.Pioneered bicycle delivery at Syracuse location and recruited 10+ bike messengers.Provided friendly, fast, reliable customer service in all weather conditions (over 20,000 bicycle deliveries).

Worked remotely and communicated with management via email. Improved clients’ search engine optimization by researching topics and creating blog posts containing keywords.

Effectively communicated with clients regarding account status and other financial inquiries. Wrote an internal bank document for safety box deposit protocols.

Received certification for ArcGIS (geographic information systems) training course.Assisted in delineation assignments in several Maryland watersheds.Researched economic valuation of ecosystem services for final report.

Wrote procedural text outlining environmentally mindful campus ground keeping protocols after completing Michigan Turfgrass Environmental Stewardship Program certification. Advised best practices for the President’s Climate Commitment board.