Charlie Marshall

Charlie Marshall Email and Phone Number

Analytics at United Airlines | Masters of Computer Science Candidate at University of Illinois @ United Airlines
Charlie Marshall's Location
Chicago, Illinois, United States, United States
Charlie Marshall's Contact Details

Charlie Marshall work email

Charlie Marshall personal email

n/a
About Charlie Marshall

Charlie Marshall is a Analytics at United Airlines | Masters of Computer Science Candidate at University of Illinois at United Airlines.

Charlie Marshall's Current Company Details
United Airlines

United Airlines

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Analytics at United Airlines | Masters of Computer Science Candidate at University of Illinois
Charlie Marshall Work Experience Details
  • United Airlines
    Engagement Manager - Advanced Analytics
    United Airlines Jun 2024 - Present
    Chicago, Il, Us
    Lead performance and strategic analytics for Mile Play, a program that utilizes personalized gamification to increase flying and self-service behavior for MileagePlus members.
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  • United Airlines
    Sr. Analyst - Advanced Analytics
    United Airlines Nov 2022 - Jun 2024
    Chicago, Il, Us
    • Led the creation of an automated JIRA issue management and categorization process, utilizing retrieval augmented generation to identify similar known defects, achieving a 15% automation of the daily 800 defect tickets during the user testing phase.• Enhanced Digital Technology change risk management by devising and deploying a change risk propensity model, improving the precision of major incident risk evaluation for over 250 changes weekly.
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  • United Airlines
    Analyst - Advanced Analytics
    United Airlines Mar 2022 - Nov 2022
    Chicago, Il, Us
    • Led analytics team in agile development of analytics dashboard measuring adoption of contact center software new features. Collaborated with business partners for ideation and delivery of metrics.• Visualized NPS customer comments data in BI tool for use by customer insights team, enriching comments with sentiment analysis, operational-group classification, and anomaly detection indicators.
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  • Gerdau North America
    Data Science Management Associate
    Gerdau North America Aug 2021 - Mar 2022
    Tampa, Florida, Us
    Enhanced logistics efficiency by creating a Python-based optimization model and a Streamlit frontend, leading to more effective customer order grouping and a reduction in the required number of trucks, surpassing the performance of the prior manual process.
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Charlie Marshall Education Details

  • University Of Illinois Urbana-Champaign
    University Of Illinois Urbana-Champaign
    Computer Science
  • Northwestern University
    Northwestern University
    Industrial Engineering & Management Sciences
  • St. Charles Preparatory School
    St. Charles Preparatory School
    High School Diploma

Frequently Asked Questions about Charlie Marshall

What company does Charlie Marshall work for?

Charlie Marshall works for United Airlines

What is Charlie Marshall's role at the current company?

Charlie Marshall's current role is Analytics at United Airlines | Masters of Computer Science Candidate at University of Illinois.

What is Charlie Marshall's email address?

Charlie Marshall's email address is ch****@****ted.com

What schools did Charlie Marshall attend?

Charlie Marshall attended University Of Illinois Urbana-Champaign, Northwestern University, St. Charles Preparatory School.

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