Charles Ancheta

Charles Ancheta Email and Phone Number

Customer Experience Customer Success at Cisco @ Cisco
san jose, california, united states
Charles Ancheta's Location
Toronto, Ontario, Canada, Canada
Charles Ancheta's Contact Details

Charles Ancheta work email

Charles Ancheta personal email

n/a
About Charles Ancheta

As a seasoned Customer Experience Manager and Customer Success Executive, I have a client centric focus by putting the customer at the center of everything we do while always striving to exceed customer expectations to achieve and deliver customer business outcomes. During my past Ontario Public Sector Senior Leadership roles, I led and delivered several Multi-Year Enterprise Initiatives focusing on Modernization, Automation and Transformation by exploring and leveraging Next Generation Digital Technologies to drive and enable business outcomes for our Ministry Program areas and customers.Top 10 Specialties and Customer Experience Skills:1. Customer Experience, Pivotal role in driving successful adoption of Cisco technologies leading to value realization and growth2. Customer Success, Primary CX customer point of contact taking ownership of maintaining a high level of customer satisfaction3. Customer Centric Focus by putting the customer at the center of everything we do by strengthening partnerships and helping customers achieve their business outcomes4. Servant Leadership, Building, motivating and collaborating with high performing cross-functional Cisco teams 5. Artificial Intelligence (AI) Evangelist for transforming and supporting business programs and services using responsible AI6. Foster a Culture of Transparency, Inclusion, Diversity and Equity in the Workplace for all7. Strategic Partnerships, Develop and maintain strong executive and technical influence with customers by understanding their business challenges and objectives8. Leadership, Orchestrate Customer Value Workshops and QBRs to review adoption progress and drive customers outcomes and benefits expected from Cisco products resulting in successful onboarding, adoption and renewals9. Technical Knowledge, Develop and implement Technical Adoption Plans in partnership with CSS that align with customer goals to maximize their technology investments and promote the full use of Cisco technologies and services10. Agile Methods to Build End-2-End customer plans aligning delivery, partner, architecture, and customer success adoption strategy and execution

Charles Ancheta's Current Company Details
Cisco

Cisco

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Customer Experience Customer Success at Cisco
san jose, california, united states
Website:
cisco.com
Employees:
91694
Charles Ancheta Work Experience Details
  • Cisco
    Sr. Customer Experience Manager (Cxm)
    Cisco Oct 2024 - Present
    Toronto, Ontario, Canada
    As a Sr. Customer Experience Manager, I play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. Deep-seated understanding of our Customer’s Technical and Business objectives and develop strategies that will enable them to be successful. Engagement with customer executives and technology partners ensuring alignment that drive desired business outcomes.
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  • Cisco
    Customer Experience Customer Success Executive (Cse)
    Cisco Jul 2022 - Sep 2024
    Toronto, Ontario, Canada
    Strengthen Customer relationships by ensuring clients are getting the most value from the the products and services they have invested in. Play a highly visible strategic leadership role with customer senior leadership and partners ensuring that they achieve their business goals and success by driving adoption and growth of innovative products and services.
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  • Ministry Of Government & Consumer Services, Infrastructure Technology Services Division
    Senior Manager, Data Centre Core Services And Covid-19 Command And Response Lead
    Ministry Of Government & Consumer Services, Infrastructure Technology Services Division Mar 2020 - Jul 2022
    Toronto, Ontario, Canada
    In response to the outbreak of COVID-19 in March I was assigned and led the COVID-19 Command & Response Team for the Data Operations (DCO) Branch within the Infrastructure Technology Services Division of MGCS. I quickly mobilized a DCO COVID-19 response team by first developing a framework that focused on the Workforce, the Workplace, and the Work. The top priority was to ensure staff safety and rapidly transitioning the workforce to work remotely with the support they needed to deliver operational services minimizing any client impacts. Another priority was to develop and implement a COVID-19 Data Centre Tiered Response with a primary focus to support multiple Ministry’s Time Critical Services activities such as the support of the Ministry of Health’s COVID-19 Command Table initiatives, critical front-line ministry programs as well as the necessary support for DCO staff wellbeing and safety.Also accountable for the Data Centre Operations Core Services support teams that provide Data Centre Network Management & Support, Data Centre Facilities Infrastructure Management, Enterprise Management & Monitoring Tools, Security & Audit planning, Active Directory & Active Directory Federated Services, Enterprise Directory & Messaging Services, Domain Name Services support.
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  • Data Centre Operations Branch, Infrastructure Technology Services Division, Mgcs
    Sr. Manager, Transformation And Modernization
    Data Centre Operations Branch, Infrastructure Technology Services Division, Mgcs Sep 2018 - Mar 2020
    Toronto, Canada
    Leading Data Centre Operations' Transformation and Modernization Initiatives that will modernize our hosting services for our clients.
  • Treasury Board Secretariat Of Ontario, Infrastructure Technology Services Division
    Sr. Manager Data Centre Operations
    Treasury Board Secretariat Of Ontario, Infrastructure Technology Services Division Aug 2016 - Mar 2020
    Toronto, Canada
    Ontario Government Data Center Facilities and Physical Security Operations24x7 Operations Control CenterProduction Control and MonitoringEnterprise Mainframe PrintHorizontal Delivery Team/Data Center Services Optimization Lead
  • Treasury Board Secretariat Of Ontario
    It Rationalization / Transformation Program Lead
    Treasury Board Secretariat Of Ontario Apr 2015 - Jul 2016
    Toronto, Canada Area
    Accountable Program/Portfolio Lead for the IT Rationalization/Transformation(ITR-T) Project which resulted in an outcome of consolidating 22 Data Centers into 2, while achieving an annual ongoing savings target of over $20 million.Led the transformation team that utilized Agile principles to partner and collaborate with 27 Ontario Government ministries, 9 I&IT Cluster organizations and industry partners to ensure application hosting infrastructure improvements could be modernized and executed with minimal client impact. The Program fostered a new agility and collaborative approach to working across government ministries and I&IT clusters to realize this significant transformation and modernization. On November 1, 2016 the team was recognized for its efforts at the federal Government Technology Exhibition and Conference (GTEC) and won the Distinction Award in the provincial group category of ‘Transforming the Business of Government.’
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  • Treasury Board Secretariat Of Ontario
    It Rationalization Data Centre Application Migration Stream Lead
    Treasury Board Secretariat Of Ontario Apr 2013 - Mar 2015
    Toronto Project Office
    Providing management oversight and leadership for the migration service responsible for the application migration of over 2,400 stakeholder application environments (Production, UAT, Test/Dev) and over 3,000 servers(Physical and Virtual hosts) hosted in 22 Data Centres to 1 of 3 consolidated Data Centres; Guelph Data Centre, Kingston Data Centre, and a 3rd Party Cloud Hosting provider.
  • Ministry Of Government Services
    Guelph Data Centre And Enterprise Email Service Modernization Portfolio Lead
    Ministry Of Government Services Mar 2012 - Mar 2013
    Toronto Project Office
    Accountable for completing the Guelph Data Centre(GDC) Final Phase “Lights-Out” decommissioning of the Toronto Data Centre(TDC) and migration of all remaining applications and redeployment of IT infrastructure out of the TDC resulting in achieving an annual savings target of $5M.Accountable for the execution of the Enterprise Email Service(EES) Modernization Strategy involving the modernization of all EES service components to GDC and the migration of over 95,000 Ontario Government mailboxes, 16,000 Blackberry Accounts, 65,000 Lync (Instant Messaging and Presence) activations, and Enterprise Vault email archive(200TB) transition and modernization to GDC.
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  • Government Of Ontario
    Enterprise Services Lead, Guelph Data Centre It Transition Project
    Government Of Ontario Jul 2009 - Mar 2012
    Toronto Project Office And Guelph Data Centre
    The Enterprise Services Stream of the GDC IT Transition project was accountable for successful execution and completion of:1) Toronto Data Centre Remediation2) Mainframe Consolidation and Transition3) Enterprise Print Services Transition4) ITS Enterprise Application (Active Directory and Directory Services) Transition5) Infrastructure Security Readiness at the GDC6) Enterprise Email Service Modernization Roadmap and Strategy
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  • Ministry Of Government Services
    Network (Dclan) Management
    Ministry Of Government Services Jan 2008 - Jul 2009
    Toronto Data Centre
    Effectively managed the Data Centre LAN (DCLAN) Support group within the Infrastructure Technology Services, Data Centre Operations Branch. Accountable for the management and operation of the Ontario Government's primary Data Centre LAN's in Toronto, Kingston, Peterborough and Queen's Park. DCLAN management of networks/internetworking LANs, WANs, firewalls, load balancing, proxy, redundancy, monitoring, and remote management tools.
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  • Ministry Of Government Services
    Manager, Network (Dclan) And San Storage Management
    Ministry Of Government Services Oct 2006 - Jan 2008
    Toronto Data Centre
    Accountable for the management and operation of the Ontario Government's primary Data Centre LAN's in Toronto, Kingston, Peterborough and Queen's Park. DCLAN management of networks/internetworking LANs, WANs, firewalls, load balancing, proxy, redundancy, monitoring, and remote management tools. Also accountable for the management of Enterprise Storage/SAN, Enterprise Backup Solutions for the Mainframe and Open System environments in the Ontario Government's primary Data Centers. Management of SAN and NAS storage, mainframe and open systems (Wintel and UNIX) enterprise backup and restore methodology and practices. Effectively led over 30 IT professionals within this high performing service delivery team.
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  • Ministry Of Government Services
    Middleware Manager (Ad, Directory Services, Pki, Ldap)
    Ministry Of Government Services Mar 2005 - Oct 2006
    Toronto Data Centre
    Operational support activities in the areas of Enterprise Email Service (EES), Active Directory, Electronic Directories Messaging Services (EDMS), WebCrawler, Security Patch Coordination, Anti-Spam, Anti-virus and Mid-tier Mainframe product support.
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  • Human Services I & It Cluster, Government Of Ontario
    Hsc Ifis Infrastructure Lead
    Human Services I & It Cluster, Government Of Ontario Dec 2003 - Mar 2005
    Turned around a critical HSC IT Infrastructure implementation of a $10 million dollar IFIS financial conversion and implementation project. Assumed responsibility of the IT Infrastructure components which were 6-8 weeks behind schedule; re-assessed the current infrastructure status, re-prioritized the work plan and project objectives, motivated the project team, which led to the successful IT Infrastructure deployment of network, desktop, servers, and application interfaces on time, within scope and on budget.

Charles Ancheta Skills

Data Center Itil It Management Project Management Virtualization Infrastructure Information Technology It Service Management Leadership Service Delivery Wan Stakeholder Management Active Directory Enterprise Software Governance Servers Management It Strategy Conflict Resolution Project Delivery Firewalls Disaster Recovery High Performance Teams Integrity Unix It Operations Networking Effective Client And Stakeholder Relationship Management Data Centre Operations Delivery Goal Oriented Individual With Strong Leadership Capabilities Building High Performing Teams Excellence In Operations Service Delivery High Profile Portfolio Leadership Honesty And Integrity

Frequently Asked Questions about Charles Ancheta

What company does Charles Ancheta work for?

Charles Ancheta works for Cisco

What is Charles Ancheta's role at the current company?

Charles Ancheta's current role is Customer Experience Customer Success at Cisco.

What is Charles Ancheta's email address?

Charles Ancheta's email address is ch****@****ario.ca

What are some of Charles Ancheta's interests?

Charles Ancheta has interest in Canoeing And Kayaking, Banff Ab, Jasper Ab, Whistler Bc, Recently Completed A 10800km.

What skills is Charles Ancheta known for?

Charles Ancheta has skills like Data Center, Itil, It Management, Project Management, Virtualization, Infrastructure, Information Technology, It Service Management, Leadership, Service Delivery, Wan, Stakeholder Management.

Who are Charles Ancheta's colleagues?

Charles Ancheta's colleagues are Deniz İster, Sailaja Kethineni, Ed Cheng, Yoshinobu Takenaga, Rammohan G M, Tejaswini Gottipaty, 徐志刚.

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