Charles Ancheta Email & Phone Number

Toronto, Ontario, Canada

As a Sr. Customer Experience Manager, I play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. Deep-seated understanding of our Customer’s Technical and Business objectives and develop strategies that will enable them to be successful. Engagement with customer executives and technology partners ensuring alignment that drive desired business outcomes.

Toronto, Ontario, Canada

Strengthen Customer relationships by ensuring clients are getting the most value from the the products and services they have invested in. Play a highly visible strategic leadership role with customer senior leadership and partners ensuring that they achieve their business goals and success by driving adoption and growth of innovative products and services.

Toronto, Ontario, Canada

In response to the outbreak of COVID-19 in March I was assigned and led the COVID-19 Command & Response Team for the Data Operations (DCO) Branch within the Infrastructure Technology Services Division of MGCS. I quickly mobilized a DCO COVID-19 response team by first developing a framework that focused on the Workforce, the Workplace, and the Work. The top priority was to ensure staff safety and rapidly transitioning the workforce to work remotely with the support they needed to deliver operational services minimizing any client impacts. Another priority was to develop and implement a COVID-19 Data Centre Tiered Response with a primary focus to support multiple Ministry’s Time Critical Services activities such as the support of the Ministry of Health’s COVID-19 Command Table initiatives, critical front-line ministry programs as well as the necessary support for DCO staff wellbeing and safety.Also accountable for the Data Centre Operations Core Services support teams that provide Data Centre Network Management & Support, Data Centre Facilities Infrastructure Management, Enterprise Management & Monitoring Tools, Security & Audit planning, Active Directory & Active Directory Federated Services, Enterprise Directory & Messaging Services, Domain Name Services support.

Toronto, Canada

Leading Data Centre Operations' Transformation and Modernization Initiatives that will modernize our hosting services for our clients.

Toronto, Canada

Ontario Government Data Center Facilities and Physical Security Operations24x7 Operations Control CenterProduction Control and MonitoringEnterprise Mainframe PrintHorizontal Delivery Team/Data Center Services Optimization Lead

Toronto, Canada Area

Accountable Program/Portfolio Lead for the IT Rationalization/Transformation(ITR-T) Project which resulted in an outcome of consolidating 22 Data Centers into 2, while achieving an annual ongoing savings target of over $20 million.Led the transformation team that utilized Agile principles to partner and collaborate with 27 Ontario Government ministries, 9 I&IT Cluster organizations and industry partners to ensure application hosting infrastructure improvements could be modernized and executed with minimal client impact. The Program fostered a new agility and collaborative approach to working across government ministries and I&IT clusters to realize this significant transformation and modernization. On November 1, 2016 the team was recognized for its efforts at the federal Government Technology Exhibition and Conference (GTEC) and won the Distinction Award in the provincial group category of ‘Transforming the Business of Government.’

Toronto Project Office

Providing management oversight and leadership for the migration service responsible for the application migration of over 2,400 stakeholder application environments (Production, UAT, Test/Dev) and over 3,000 servers(Physical and Virtual hosts) hosted in 22 Data Centres to 1 of 3 consolidated Data Centres; Guelph Data Centre, Kingston Data Centre, and a 3rd Party Cloud Hosting provider.

Toronto Project Office

Accountable for completing the Guelph Data Centre(GDC) Final Phase “Lights-Out” decommissioning of the Toronto Data Centre(TDC) and migration of all remaining applications and redeployment of IT infrastructure out of the TDC resulting in achieving an annual savings target of $5M.Accountable for the execution of the Enterprise Email Service(EES) Modernization Strategy involving the modernization of all EES service components to GDC and the migration of over 95,000 Ontario Government mailboxes, 16,000 Blackberry Accounts, 65,000 Lync (Instant Messaging and Presence) activations, and Enterprise Vault email archive(200TB) transition and modernization to GDC.

Toronto Project Office And Guelph Data Centre

The Enterprise Services Stream of the GDC IT Transition project was accountable for successful execution and completion of:1) Toronto Data Centre Remediation2) Mainframe Consolidation and Transition3) Enterprise Print Services Transition4) ITS Enterprise Application (Active Directory and Directory Services) Transition5) Infrastructure Security Readiness at the GDC6) Enterprise Email Service Modernization Roadmap and Strategy

Toronto Data Centre

Effectively managed the Data Centre LAN (DCLAN) Support group within the Infrastructure Technology Services, Data Centre Operations Branch. Accountable for the management and operation of the Ontario Government's primary Data Centre LAN's in Toronto, Kingston, Peterborough and Queen's Park. DCLAN management of networks/internetworking LANs, WANs, firewalls, load balancing, proxy, redundancy, monitoring, and remote management tools.

Toronto Data Centre

Accountable for the management and operation of the Ontario Government's primary Data Centre LAN's in Toronto, Kingston, Peterborough and Queen's Park. DCLAN management of networks/internetworking LANs, WANs, firewalls, load balancing, proxy, redundancy, monitoring, and remote management tools. Also accountable for the management of Enterprise Storage/SAN, Enterprise Backup Solutions for the Mainframe and Open System environments in the Ontario Government's primary Data Centers. Management of SAN and NAS storage, mainframe and open systems (Wintel and UNIX) enterprise backup and restore methodology and practices. Effectively led over 30 IT professionals within this high performing service delivery team.

Toronto Data Centre

Operational support activities in the areas of Enterprise Email Service (EES), Active Directory, Electronic Directories Messaging Services (EDMS), WebCrawler, Security Patch Coordination, Anti-Spam, Anti-virus and Mid-tier Mainframe product support.

Turned around a critical HSC IT Infrastructure implementation of a $10 million dollar IFIS financial conversion and implementation project. Assumed responsibility of the IT Infrastructure components which were 6-8 weeks behind schedule; re-assessed the current infrastructure status, re-prioritized the work plan and project objectives, motivated the project team, which led to the successful IT Infrastructure deployment of network, desktop, servers, and application interfaces on time, within scope and on budget.