Charlie Bauer Email & Phone Number

Milwaukee, Wi, Us

New York, Ny, Us

Miami, Florida, Us

At Bluetree Network, my life changed forever. When I had the opportunity to build an incredible new company with the same team, I couldn't say no. I am dedicating myself to creating a home for every talented person where they can be as true to their authentic selves as they can be. At Hummingbird, humans actually do come first. ------At Hummingbird, we’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Let’s take flight. Together.

Madison, Wisconsin, Us

Accomplishments included, but were not limited to:- Building Tegria's consolidated client list, unifying CRM account records from over 10 separate entities- Leading the 2022 budget exercise for Tegria Services Group sales and delivery units- Co-building and administering sales team compensation plans in 2021 and 2022- Integrating sales and delivery operations staff across Tegria Services Group to build a unified team

Madison, Wisconsin, Us

***Note: As of January 1st, 2022, Bluetree Network officially retired its brand and assumed Tegria as the new flagship brand.***- Directed sales and delivery operations to enable bookings of $140M and revenue recognition of upwards of $90M in revenue in 2021- Implemented a tremendously successful Release Cycle Management process for operational and technical changes at Bluetree, reducing. change fatigue during acquisition activities.

Madison, Wisconsin, Us

- Implemented and iterated upon initial vision for Engagement Success Owner role, providing a mechanism for accountability and risk/issue management facilitation previously unavailable to Bluetree leaders.- Transformed Bluetree’s management of its portfolio of engagements. Brought greater company-wide transparency into risks, issues, progress, and outcomes than ever before.- Developed and collaboratively evolved Bluetree’s current theory of outcomes which led to logging more outcomes in 2020 than in the previous 5 years combined. Additionally, implemented centralized database in Salesforce for improved RFPs, proposals, and sales conversations.Project-managed the evolution of sales and marketing collateral development, laying groundwork for go-to-market strategies and concepts in use today- Served as initial template for Engagement Manager role and implemented major improvements in 2019-2020 to reduce needless burden on high volume of rapid and small engagements.- Implemented new Proposal Process in July 2020 – significant improvements with accompanying frustrations that clarified gaps in expectations and process- Developed Delivery Setup & Support Specialist role in use today to combine PSA administration services (assignments, revenue allocation) with project start- and wrap-up process management for every Delivery engagement- Served as initial template and built cohort and standards of practice by developing 1-½ day class training nearly 50 leaders in 2020, leading weekly Engagement Manager office hours since 2018, and developing a library of recorded classes on various topics- Led implementation and initial architecture of Microsoft Teams weeks ahead of the COVID-19 crisis, fundamentally transforming the way Bluetree worked through the pandemic.- Project managed delivery Managing Directors to define and document new consultant titles and job descriptions. Served as a voice of advocacy for our Done. Better. values.

Madison, Wisconsin, Us

- 2019: Stepped in as third Engagement Manager and successfully stabilized Bluetree’s first at-risk engagement after concerns of collapse while yielding huge financial and non-financial outcomes and significant change management methodology leaps forward. Successfully brought a major midwest HCO live on Epic.- 2018: Led large integrated team to produce most significant engagement financial ROI in company history, and providing first cash-positive month for organization since going live on Epic. Charlie's relationship management work resulted in opening door to Bluetree’s most significant revenue generating client relationship ever at the time.

Madison, Wisconsin, Us

- 2017: Led Bluetree's first major multi-million dollar, long-term, integrated, fixed-bid, Solutions project resulting in significant projected and actual wins for client (available upon request)- 2016: Developed Bluetree's Engagement Delivery Process and served as primary template for excellence in delivery, leading to many "firsts" for Bluetree.- Created or evolved the bulk of Bluetree project templates still in use on nearly every Bluetree Delivery engagement, thereby creating a consistent look and feel for clients.- Led first-ever major company effort to calculate financial ROI of delivery engagements

Madison, Wisconsin, Us

• Responsible for project delivery and internal methodology/tool development• Served as Epic Systems expert to clients• Performed revenue cycle risk mitigation ahead of an EMR (typically Epic) go-live• Re-designed organizational charts for maximum efficiency in management• Transitioned organizations operationally and technically to a combined hospital and professional billing self-pay follow-up and customer service model

Madison, Wi, Us

• Responsible for the delivery of successful and on-time back office implementation work. • Provided subject matter expertise on product implementations, program changes, Credit Union Protection and Cybersecurity products. • Defined and maintained end-to-end product operations process knowledge.• Worked closely with project managers, internal operations teams, vendors and customers to execute on standard implementations.

Verona, Wi, Us

• Capstone Award - (see Honors & Awards)• Specialized in the implementation and process improvement of hospital Revenue Cycle workflows and technical functionality.• Provided transparency and a collaborative touchstone to executive leadership and management.• Achieved certifications in Resolute Hospital Billing, ADT/Prelude, Reporting and Training Education.• Coordinated and managed the discovery, validation, build, testing and optimization of Epic workflows for multi-hospital healthcare systems.• Cataloged, explained, and solved customer technical issues within rigid time constraints.

Verona, Wi, Us

• Demonstrated Epic Foundation System workflows to customer and internal classes.• Visualized and synthesized complex technical concepts and system settings through engaging methods.• Designed and developed original and existing curriculum, including training companions, exams and e-learning lessons using Adobe Captivate.• Achieved certification in Training Education Principles.

Prairie Du Sac, Wi, Us

Cash handling and transaction accuracyCustomer service excellencePOS system quasi-proficiencySilly drive-thru voicesHousing delicious burgersLearned that you should wipe windows in a circular motion

B.A, Theatre And Drama

High School Diploma