Charlie Christopherson Email & Phone Number

Nashville, Tennessee, United States

* I was the primary representative and go-to resource for new customers implementing ECI’s M1 ERP platform.* I led customer sessions intending to identify and document current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting/data analytics requirements.* I worked with Customers to understand and deliver upon ECI M1 implementation methodology, which includes the ability to complete the following:-- Requirements gathering through existing process reviews-- Systems design and fit-gap analysis-- System configuration and setup-- Concept validation and user acceptance testing-- Pre-implementation system testing-- Data migration and data formatting recommendations-- Consulting recap and activity reporting-- Drive Key Performance Indicators (KPIs) to help customers understand and continuously improve their business.

Greater Minneapolis-St. Paul Area

I was responsible for working with Trimble’s OEM partners, often in conjunction with the Product Owners and Project Engineers, to understand the partner’s specific integration and customization needs. My additional responsibilities included;● Authored Statements of Work (SOW) and Change Request artifacts that articulate the client’s business and technical requirement(s).● Created plans to fulfill needs, obtained resources to execute the projects, managed the resulting projects, and monitored execution.● Attended on-site partner/customer meetings with OEM staff, participated in technical fact-finding and presented customized solutions at a level appropriate for the client.● Overall Subject Matter Expert on all OEM capabilities and deployed projects.● Participated in UAT and QA activities when needed.● Participated in conference calls during, after, or before hours to support global teams.

Minneapolis, Mn

● Analyzed business processes, organizational structure, goals, and procedures to identify and develop strategies to improve efficiency and cross-functional collaboration within the business.● Collaborated with business users to identify process improvement areas and recommend solutions through automation and applying lean concepts.● Created detailed business requirements by partnering with the business and translating the requirements into functional specifications.● Defined project requirements by identifying milestones, tracking progress, resolving problems, communicating progress, and recommending actions.● Led the implementation of the identified solutions by performing system testing and providing end-user training, documentation, and support as needed.

7901 Xerxes Ave S, Bloomington, Mn 55431

Review new feature requests and enhancements to DTI's custom workflow application built on salesforce, to ensure that DTI continues to exceed client expectations.Partnered with Finance and Business Managers to help understand the entire Order to Cash process for the Legal Solutions Business Line.

Minneapolis, Mn

1 Merrill Circle, St. Paul, Mn 55108

Organized and led a Media Return task that was slated to take upwards of 9-12 months. I was able to complete this in half the time by shifting the process for the student interns that were helping with this task. I moved them from tracking their progress electronically to paper and their efficiency and accomplishments improved dramatically.Spearheaded a major workflow management change for the eDiscovery Service Line. The change involved rolling out salesforce to replace an aging SharePoint environment. I led the team through an expedited requirements process, followed by configuring salesforce, and all the while ensuring that the service line was involved in the process. I utilized social media via Yammer and Chatter to help with communication and transparency. Led the data migration effort in order to maintain the data integrity needed to continue to do business as-is as well as ensured Merrill followed the Service Lines Data Retention Policy, Helped the eDiscovery Service Line become ISO 27001 Certified and HIPAA Self Certified.Partnered with Information Security and Compliance to create the Business Continuity Plan and Business Impact Analysis for the eDiscovery Service Line.

33 South 6Th Street, Minneapolis, Mn 55402

Played a vital role in a software package assessment via an RFI and RFP with 3rd Party Vendors for the End to End (E2E) Quality Program Organized and led the E2E Vendor Onsite Demos by supplying a script and agenda to the vendors in advance of the demoEngaged and inspired the participants at the E2E demos by providing scoring sheets and note pages that corresponded with the demo script Investigated Microsoft’s Suite of Applications in order to identify if and how it could provide a solution instead of the 3rd party vendor package for the E2E Quality ProgramPresented a one-pager to management explaining how the Microsoft solution would have to be configured and implemented, which led to the decision to not move forward with the Microsoft solutionParticipated as a Digital Advisor by aiding team members to utilize applicable social platformsImplemented a technology and process change solution for the Multi-Channel integration of Vendor Income for the Stores and Target.com businessesLed decommissioning effort for legacy systems by analyzing applications and delivering a timeline for migration from the legacy systems to services on the new systemPartnered with the enterprise in migrating from SharePoint 2007 to SharePoint 2010

Dedicated time to learning the industry as well as the culture and jargon at T-Chek.Initiated discussions with stakeholders in an effort to grow in my knowledge of the business domain with internal and external customers.Collaborated with multiple areas within the organization (Accounting, Operations, Senior Management, Development, Quality Assurance, etc.) to achieve value-added solutions to solve business needs.Actively contributed to an Agile Software Development methodology environment, which in turn promoted adaptive planning to prepare for the next set of requirements to deliver based on the feature set goals for the next release.Ensured the software was defined and developed with appropriate anticipation of impact to operations, customers, internal software dependencies and business partnerships.

Reviewed project scope to determine proposed features and target releases in order to establish realistic stakeholder expectations.Analyzed current state business process to propose requirements that alleviated obsolete or ineffective business processes.Elicited requirements through focus groups, identified use cases and hosted elicitation workshops.Compared current state to scope and identify and clarify issues through GAP analysisValidate that the requirements exhibit desirable characteristics of excellent requirement statements and specifications.Facilitated user acceptance testing to ensure that the product satisfied anticipated Use Cases.Managed communication via collaboration between users, management, SME, stakeholders, and Process Owners throughout the SDLC (Software Development Lifecycle).Reviewed test plans for integration, regression, and UAT to improve overall quality of the application.Designed and delivered training to the corporate campus and London office.Generated necessary artifacts for the business in a successful release (e.g. business impact analysis, context diagrams, process maps, use cases).

User Experience Design Certificate

Masters Certificate In Business Analysis

Aas, Electronics And Computer Technology