Charlie Christopherson Email & Phone Number

Nashville, Tennessee, United States

* I was the primary representative and go-to resource for new customers implementing ECI’s M1 ERP platform.* I led customer sessions intending to identify and document current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting/data analytics requirements.* I worked with Customers to understand and deliver.

Greater Minneapolis-St. Paul Area

• I was responsible for working with Trimble’s OEM partners, often in conjunction with the Product Owners and Project Engineers, to understand the partner’s specific integration and customization needs. My additional.
• Authored Statements of Work (SOW) and Change Request artifacts that articulate the client’s business and technical requirement(s).
• Created plans to fulfill needs, obtained resources to execute the projects, managed the resulting projects, and monitored execution.
• Attended on-site partner/customer meetings with OEM staff, participated in technical fact-finding and presented customized solutions at a level appropriate for the client.
• Overall Subject Matter Expert on all OEM capabilities and deployed projects.
• Participated in UAT and QA activities when needed.

Minneapolis, MN

• Analyzed business processes, organizational structure, goals, and procedures to identify and develop strategies to improve efficiency and cross-functional collaboration within the business.
• Collaborated with business users to identify process improvement areas and recommend solutions through automation and applying lean concepts.
• Created detailed business requirements by partnering with the business and translating the requirements into functional specifications.
• Defined project requirements by identifying milestones, tracking progress, resolving problems, communicating progress, and recommending actions.
• Led the implementation of the identified solutions by performing system testing and providing end-user training, documentation, and support as needed.

7901 Xerxes Ave S, Bloomington, MN 55431

Review new feature requests and enhancements to DTI's custom workflow application built on salesforce, to ensure that DTI continues to exceed client expectations.Partnered with Finance and Business Managers to help understand the entire Order to Cash process for the Legal Solutions Business Line.

Minneapolis, MN

1 Merrill Circle, St. Paul, MN 55108

Organized and led a Media Return task that was slated to take upwards of 9-12 months. I was able to complete this in half the time by shifting the process for the student interns that were helping with this task. I moved them from tracking their progress electronically to paper and their efficiency and accomplishments improved dramatically.Spearheaded a.

33 South 6th Street, Minneapolis, MN 55402

Played a vital role in a software package assessment via an RFI and RFP with 3rd Party Vendors for the End to End (E2E) Quality Program Organized and led the E2E Vendor Onsite Demos by supplying a script and agenda to the vendors in advance of the demoEngaged and inspired the participants at the E2E demos by providing scoring sheets and note pages that.

Dedicated time to learning the industry as well as the culture and jargon at T-Chek.Initiated discussions with stakeholders in an effort to grow in my knowledge of the business domain with internal and external customers.Collaborated with multiple areas within the organization (Accounting, Operations, Senior Management, Development, Quality Assurance.

Reviewed project scope to determine proposed features and target releases in order to establish realistic stakeholder expectations.Analyzed current state business process to propose requirements that alleviated obsolete or ineffective business processes.Elicited requirements through focus groups, identified use cases and hosted elicitation.

User Experience Design Certificate

Masters Certificate In Business Analysis

Aas, Electronics And Computer Technology