Charles Cooper Email & Phone Number

Mountlake Terrace, Wa, Us

Mountlake Terrace, Wa, Us

Reston, Va, Us

• 100% Remote• Worked as a contractor for Department of Homeland Security (DHS), through ASRC Federal, on the AppAuth team.• Utilize IAM (Identity and Access Management) programs to enable federal clients to protect against digital identity risks.• Administration of on-premise and Cloud identity services.• Performed the deployment, integration, and configuration of new identity related solutions.• Created and maintained technical knowledge base documents.• Created and managed technical system procedure documentation.• Recommend design and implementation best practices.• Provided high-level estimates for various tasks and projects and assisted with project planning.• Hands on experience with Microsoft Azure, Azure Active Directory (AAD), AAD Connect, ADFS, and Microsoft 365.• Single Sign-On with Microsoft EntraID and other services for seamless integration.• Active Directory Windows Server related Functional Support for GPO, DNS, DHCP, DFS, CA (Certificates), ADFS, NTFS Permissions, and Other Domain Relevant Services.• Software as a Service (SaaS)• Identity as a Service (Iaas)• Azure (primary) and AWS (secondary) identity and access management.• PowerShell scripting for configuring, auditing, and installing systems.• Provided support to Tier-2 teams.• 100% IAM resolution• Project Management• Incident Management• SSO (Single Sign On)• SAML 2.0• SAMLtracer• Okta• Workflows

Beijing, Cn

• Position transferred from Beyondsoft. Same responsibilities as previous position.• 100% Remote• Working knowledge of Azure services involving IaaS, PaaS, and SaaS.• Worked with all versions of Microsoft 365, Microsoft Azure, and Microsoft EntraID.• Worked with business units, software developers, security, to design and build services within Azure.• Troubleshooting and issue resolution to systems and services hosted on Azure resources.• Worked as part of a team, designing, and developing Skype for Business, Teams, Exchange, and Hybrid solutions.• Participated in planning, implementation, and growth of our infrastructure on Azure.• Implemented and configured Microsoft DNS for new domains and new system functions.• Provided appropriate access to applications, systems, and data with advanced authentication.• Able to multitask and switch gears to meet changing priorities and tasks to accomplish goals/objectives.• Worked in a distributed team environment where team members are spread across numerous locations and often communicate to support clients’ IAM applications.• Responsible for designing, implementing, configuring, and maintaining an ADFS / SSO environment.• Utilized Microsoft NPS integration with Active Directory for Multi-factor authentication (MFA).• Integrated Microsoft NPS with Microsoft EntraID.• PowerShell scripting for configuring, auditing, and installing systems.• Communicated with the IAM aspects of both the production, support, and maintenance at the technical and functional level to mitigate or resolve a technical situation.• Facilitated the use of technology-based tools or methodologies to review, design and/or implement products and services.• Provided technical direction and oversight to teams in India and China.• Provided infrastructure solutions to existing customers, saving customers millions of dollars.

Bellevue, Washington, Us

• On location at Microsoft campus, in Redmond, Washington. (Remote during COVID.)• Working knowledge of Azure services involving IaaS, PaaS, and SaaS.• Worked with all versions of Microsoft 365, Azure, and Microsoft EntraID.• Solid knowledge foundation around Skype for Business, Teams, and Exchange.• Worked with business units, software developers, security, to design and build services within Azure.• Troubleshooting and issue resolution to systems and services hosted on Azure resources.• Worked as part of a team, designing, and developing Skype for Business, Teams, Exchange, and Hybrid solutions.• Participated in planning, implementation, and growth of our infrastructure on Azure.• Implemented and configured Microsoft DNS for new domains.• Provided appropriate access to applications, systems, and data with advanced authentication.• Able to multitask and switch gears to meet changing priorities and tasks to accomplish goals/objectives.• Worked in a distributed team environment where team members are spread across numerous locations and often communicate to support clients’ IAM applications.• Responsible for designing, implementing, configuring, and maintaining an ADFS / SSO environment.• PowerShell scripting for configuring, auditing, and installing systems.• Communicated with the IAM aspects of both the production, support, and maintenance at the technical and functional level to maintain or resolve a technical situation.• Facilitated the use of technology-based tools or methodologies to review, design and/or implement products and services.• Provided technical direction and oversight to teams in India and China.• Provided infrastructure solutions to existing customers, saving customers millions of dollars.

• Worked in a 24/7 operations center, at Microsoft.• A global, multi-forest environment.• Provided services to 110+ million customers.• Provided services to multi-tenant, dedicated, and Federal customers, with respective security clearances.• Optimized team processes.• Trained new Engineers.• Determined areas of improvement for current Engineers.• In-depth knowledge of account management in Microsoft Active Directory.• Coordinated technical issues with appropriate teams and telecoms.• Utilized PowerShell for system changes, maintenance, and information gathering.• Utilized PowerShell for user moves, configuration changes, and testing.• Utilized SQL Server Management Studio 2012 to gather information and manage databases.• Administered identity and security access globally for all users across the entire cloud-based system.• Monitored and resolved issues during maintenance windows and cut-overs.• Updated documentation involving any asset changes.• General knowledge of Microsoft Exchange and Skype for Business• Hyper-V• SQL

Round Rock, Texas, Us

• A global, multi-forest environment.• Migrated all associated systems and world-wide employees.• Configured Forefront TMG 2010 to allow network and internet access.• Provided system management of Windows Server 2012 and 2008 servers.• Utilizing PowerShell to perform maintenance and information gathering.• Utilizing PowerShell and AD Management to make system and user account changes.• Monitored and resolved issues during maintenance windows and cut-overs.• Active Directory deployments and management.

Redmond, Washington, Us

• Worked in a 24/7 operations center, at Microsoft. • A global, multi-forest environment.• Provided services to 110+ million customers.• Provided services to multi-tenant, dedicated, and Federal customers, with respective security clearances.• Optimized team processes.• Trained new Engineers.• Determined areas of improvement for current Engineers.• In-depth knowledge of account management in Microsoft Active Directory.• Coordinated technical issues with appropriate teams and telecoms.• Utilized PowerShell for system changes, maintenance, and information gathering.• Utilized PowerShell for user moves, configuration changes, and testing.• Utilized SQL Server Management Studio 2012 to gather information and manage databases.• Administered identity and security access globally for all users across the entire cloud-based system.• Monitored and resolved issues during maintenance windows and cut-overs.• Updated documentation involving any asset changes.• General knowledge of Microsoft Exchange and Lync.• Hyper-V• SQL

Redmond, Washington, Us

• Worked in a 24/7 operations center.• A global, multi-forest environment.• Served as a single point of contact for reporting all customer-facing incidents impacting the Commerce Platform and initiated the incident management process.• Established and managed the incident conference call.• Escalated incidents to appropriate resources as required.• Provided internal and external incident communications.• Provide guidance on Incident Management to all support staff and assist in their training and knowledge development.• Responsible to execute and manage the Incident and Problem processes• Ensure customer sign-off prior to incident resolution.• Conduct management meetings.• Upon resolution, worked with stakeholders to establish procedures to prevent future incidents.• Develop, implement, analyze, measure, and improve discipline-specific processes and procedures to identify opportunities for continuous improvement.• Lync 2010• SQL

Lynnwood, Wa, Us

* Worked within a team, managing an office merger, relocation of employee resources, and integration of network resources.* Managed project documents, project deadlines, and milestones.* Evaluated active systems and procedures* Consulted on network security issues* PowerShell* MS Project 2010* MS Visio 2010* MS Lync 2010* pfSense firewalls

Redmond, Washington, Us

• Supported Office 365• Supported Exchange Online• Supported OWA (Outlook Web Apps)• Supported Office 2010 Professional• Product Studio• PowerShell• Active Directory• AD FS 2.0• DNS

* Designed and coordinated firewall and anti-virus changes.* Designed and coordinated network infrastructure changes.* Coordinated with local teams to identify and resolve multi-platform issues.

* Worked in a national support office for pharmacies and medical offices.* Installed and supported anti-virus software and firewalls.* Coordinated with local teams to identify and resolve multi-platform issues.* Coordinated with external vendors.* Improved existing support and vendor processes.

Seattle, Wa, Us

* Worked in an enterprise-level, international support office and data center.* Deployed and supported Windows and UNIX servers.* Created, reviewed, and refined group processes.* Installed and configured anti-virus.* Coordinated with external vendors to resolve technical issues and replace equipment.* Coordinated projects with local and remote teams during maintenance windows.* Maintained asset and project database.* Windows Server 2003* Windows Server 2008* FreeBSD Unix

Seattle, Wa, Us

• Worked in an enterprise-level security environment.• Advised customers of security issues for their (multi-)firewall configurations.• Advised customers of security issues within their LAN configuration.• Installed, configured, and supported UNIX-based WatchGuard products.• Defined and tested bugs within WatchGuard proprietary software.• Designed network security solutions involving WatchGuard products and services.• Integrated WatchGuard products with third-party products.• Handled “on call” pager during the weekends, for two years.• Written technical, Best Practices, and installation articles.• Supported IDS/IPS, anti-spam, and anti-virus.• Resolved network, dynamic routing, and firewall issues.

New York, Ny, Us

Master Of Science - Ms, Information Systems

Bachelor Of Science (Bs), Information Technology

Skype For Business 2015

Microsoft Exchange Server 2013

System, Networking, And Lan/Wan Management/Manager