Charlie Gilmore Email & Phone Number

Fountain Valley, California, United States

Direct responsibility for global limited warranty policy and extended service contract program development, implementation and P&L.

Velocare is the industry leading bicycle extended warranty program. Responsible for new business development and managing all aspects of the third party administrator partner, including RFP implementation, partner selection and management.

Irvine, Ca

Developed and implemented global warranty policy and established highly lucrative extended service contract programs in the U.S., Canada and Europe.

Torrance, Ca

Planned and coordinated the relocation of the Service, Parts and Accessories Division to Plano, TX and completed special projects to support divisional objectives.

Torrance, Ca

Managed Toyota, Lexus and Scion National warranty claim processing, policy and publications operations for over 1,500 U.S. and Mexico dealers.

Torrance, Ca

Managed national parts and service dealer support programs and sales reporting for the Customer Services Division.

Torrance, Ca

Researched factors that influenced vehicle cost of ownership and implemented actions to improve Toyota/Lexus value proposition.

Torrance, Ca

Part of a special task force with direct responsibility to develop vehicle grade strategies, pricing strategies, accessory plans, and incentive plans to attract younger buyers to the Toyota brand.

Torrance, Ca

Recommended new accessory concepts for future Toyota/Lexus models and led accessory development teams in the implementation of new accessory programs.

Portland, Oregon Region

Managed dealer parts and accessory sales, customer labor sales, warranty compliance, customer relations, marketing and training for assigned districts.