Charlie Gutierrez Email & Phone Number

Upland, California, Us

Successfully managing the daily operations for an A-list luxury portfolio of multifamily and single-family properties, ensuring seamless operations, maintenance, and customer service, working with landlords, collaborated with contractors and vendors to execute multiple renovation projects, ensuring on-time delivery and within budget, developed marketing strategies to promote investment properties and increase occupancy rates. Provide exceptional customer service and resolved tenant issues efficiently, resulting in high tenant satisfaction.

Lease-Up, Class A, Property, 180 Units. 1, 2, & 3, Bedrooms. Manage the daily operations of a 180, unit luxury apartment complex, Recruiting, Supervise two leasing agents, two porters, and two maintenance staff. Oversaw the final construction punch list, and turnover, insured building is compliant with all city and state codes. Meet with city planning and inspectors, Lease-Up, Rent Roll, prepare tenant notices, enforce community rules, Online marketing, Google Ads, Social Media Marketing, touring prospects, conducting weekly staff meetings, Coordinate and supervise all vendor related work, reviewed all rental applications and created lease agreements. Created a monthly and annual budget. Procure supplies when needed.

Rancho Santa Fe, California, Us

www.warrenproperties.comManage a 92, and 87, unit property. Supervise the daily operations of six maintenance workers, and vendors to ensure all maintenance concerns are addressed in a timely manner, while providing a high-quality living environment and maintaining high occupancy, rent collections, process payments using an RDM check scanner on Real page Onesite. prepare tenant notices, enforce community rules, processing eviction paperwork, sending documents to attorney, online marketing, providing great customer service to tenants and prospects, showing units and giving tours of the property, preparing lease rental agreements, lease renewals, purchasing, ordering supplies, writing work orders, organized record keeping, submitting monthly and quarterly reports to upper management, complying with all State, City, and Local Fair Housing laws

Manage the daily operations of 6 apartment buildings, totaling 98 units. Provide excellent customer service while forging great tenant relationships, leading to high occupancy rates, minimal turnover, and renewal of long-term leases. Prepare lease documents, well organized record keeping on Yardi, oversee financial related issues, real estate transactions, administration assistance rent collections, expenditure control, serve notices, complying with all State, City, and Local Fair Housing laws.

Santa Ana, Ca, Us

Provided stable financing and reliable service for auto dealers. Introduced finance programs, developed business relationships with numerous auto dealerships, reviewed and analyzed credit reports with loan structures, purchased contracts in the field, provided feedback and support. Offered unparalleled services to customers, and dealers by establishing strategic and profitable partnerships.

Buying and selling used carsDuties included assisting Finance and Insurance manager with accounts receivable, marketing, collecting pending stipulations, answering funding delays, collecting on in-house finance payments, managed the internet sales and online marketing of a used car dealership.updated various websites with current stock vehicles prices, corresponded to emails and voice mail inquiries. assisted with closing and printing sales contracts and selling GAP insurance.ran applicant credit reports, and structured deals.

San Gabriel, Ca, Us

Managed and trained 4 buyers and 6 underwriters for a Subprime Auto Finance Acquisitions department, Assigned daily tasks, weekly schedules, worked directly with car dealerships, verified loan applications with applicants Analyzed Credit reports, and approved funding on 350+ loans per month to reach our quota.

Los Angeles, Ca, Us

Assisted Supervisor in execution of daily business operations, supervised, trained, and coordinated the activities of nine, 30 day collector's and achieved significant improvements in their productivity. Debited bank account and credited accounts to liquidate outstanding balances, Provided skillful negotiation and communication skills to customers.

Supervised and trained 9 Customer Service Reps/30 Day Collectors, assigned daily tasks, weekly schedules, provided customer service, duties in collections, checked payments by phone. Set up payment arrangements for past due mortgage loans to avoid foreclosure, and entered information into computer system to record customers' outstanding balances

Demonstrated effective leadership and encouraged team concepts. Performed duties of Collections, Data entry, conducted employee training and reviews, analyzed outstanding accounts and provided skillful negotiation to customers for immediate payments.

General Studies

High School Diploma