Loans Officer
Current• As one of the primary member contact points, I provide new and existing members with exceptional service, dealing with their enquiries and requests in a timely and efficient manner.• Perform member day to day transactions including; lodgements, withdrawals, domestic transfers, foreign currency exchange and international money transfers/cheques. • Process member loans applications by completing a detailed financial assessment to ascertain the member's repayment capacity, ensuring ability to repay the loan and thereby reducing the credit union's exposure to any undue risk.• Liaise with members whose loans have been deferred to discuss possible avenues to complete the loan, and informing those members whose loans have been granted to ensure a timely drawdown of funds.• Carry out administrative tasks including: over-viewing daily withdrawal forms and completed loan applications to verify all necessary documentation is held, updated and signed off in accordance with internal policy; and inspecting new member account forms, ensuring all Anti-Money Laundering and 'Common-Bond' criteria are satisfied.• Perform the Cashier role; processing the daily cheque lodgements and updating the relevant spreadsheets, verifying the float is balanced, processing cash orders, answering incoming calls and ensuring all emails and postal queries are dealt with timely and efficiently.
