Charlie Metz Email & Phone Number

Raleigh, North Carolina, United States

United States

Leading the Enterprise Program Management Office (EPMO) for execution of strategic programs and the Integration Management Office (IMO) for post merger integration efforts.

Raleigh-Durham, North Carolina Area

Serve in demanding role with accountability for Americas Geo P&L that includes $300M in annual bookings and $200M in service delivery. Responsible for services sales operations reporting and forecasting; and implementing innovative organizational structure. Lead 8 direct reports and team of 70 responsible for delivery of traditional, cloud, internet of things (IoT), analytics, and as-a-service.- Served on M&A team responsible for planning integration of Hitachi Vantara and Hitachi Consulting.- Drove streamlined org structure for America’s PS team tasked with enhancing services while reducing costs.- Created new Inside Services Sales team to accelerate high volume transactional services sales.- Saved $5.9M annually by overhauling services sales organization.- Set aggressive internal SLAs for team; established new ticket based systems and operations that led to goal attainment.- Collaborated with Global Delivery to move 40% of professional services business offshore, which saved $6.8M annually with no quality loss.- Achieved YoY revenue and profit increases and consistently exceeded targeted objectives by driving enhanced relationships internally and with clients.- Collaborated to create and implement company’s first service catalogue.- Selected to serve on enterprise-wide initiative to re-launch services portfolio model.- Developed and oversaw go-to-market rate card which improved margins and grew bottom line.Core Competencies: P&L Management | Service Delivery Oversight | Global Operations Management | Reporting | Team Leadership | Internet-of-Things (IoT) | Analytics | As-a-Service & Managed Services | Compensation Structure Development | M&A Integration Planning | Post Merger Integration | Global Reorganization Initiatives | Cost Reduction Programs | SLA Improvement Initiatives | Offshore Team Planning & Integration | Client Relationship Building | Service Catalogue Creation | Go-to-Market Rate Card Development

Raleigh, Nc

Led team of 90+ technical pre-sales solution architects and delivery specialists serving company’s 30 largest customers responsible for 80% of revenue. Ensured sales and delivery coverage across all districts, representatives, and customers. Drove high-level customer satisfaction and on-time, on-budget project execution. - Increased delivered vs. sold margin 5% by reducing scoping inefficiencies during pre-sales. - Achieved 100% client retention rate and increased customer engagement with 3 largest customers. - Created an offshore delivery model for our largest customer resulting in improved marginsCore Competencies: Blue Chip Client Management | Pre-sales Architecture Management | Service Delivery | Coverage Management | Customer Satisfaction Initiatives | Project Oversight | Strategic Operating Improvements | Client Retention Initiatives

Americas

Served as hands-on liaison between corporate and field teams engaged in delivering EMC’s portfolio of services. Influenced and mentored 600 deployment team members to enhance readiness and field enablement. - Defined EMC’s portfolio of services related to data migration, implementation and deployment, and operations across applications, cloud, and convergent infrastructures. - Trained 300-person offshore team in Bangalore, India, which included numerous trips to Bangalore. Core Competencies: Corporate & Field Team Engagement | Services Portfolio Delivery Management | Team Mentoring | Data Migration | Implementation & Deployment | Applications, Cloud, & Convergent Infrastructures Operations | Offshore Team Training

Leading multi-national architect & technical marketing engineering team developing service & solution methodologies for consumption by field services. Create and advise field teams on capabilities, positioning, effort levels, processes, implementation use cases, and testing plans for successful deployment scenarios. Provide subject matter expertise to create and produce training programs for pre-sales positioning and post-sales delivery of NetApp solutions. (4 directs, 12 indirects)

Led worldwide practice responsible for portfolio development, field readiness/enablement, and market adoption for Microsoft Messaging and Collaboration Solutions

Executed solution and service sales campaigns to customers in the East Area (PA to FL) meeting customer requirements based on their technical and business needs.