Charlie Morra Email & Phone Number

Oakville

Mississauga, Ontario, Canada

Managed a portfolio of US Pharmaceutical customers, in addition to Western Canada Portal based customers.Managed a portfolio of accounts including Canadian, US and International based accounts: accounts within the Pharmaceutical, Aerospace, Automotive and Food business sectors.B2B collections and accounts reconciliation of assigned portfolio, including direct telephone and email contact.Credit review including credit limits, terms and payment analysis.Providing weekly/monthly collection reports and updates to Lab Managers.Processing credit card payments.Processing refunds and write offs.Following up with customers and various departments to resolve pending disputes.Recording collection activity in customer notes.Cash application research to determine appropriate allocation.Miscellaneous and special projects as assigned.

Brampton, Ontario, Canada

Manage portfolio assigned to reduce DSO and past dues. Contact customers to secure payment and follow up on overdue balances and resolve pending issues. Evaluate, recommend and document credit limits, including research and review of customer profiles. Review and release pending orders on hold. Follow up with various departments to resolve customer inquiries and issues. Field incoming customer calls regarding account matters. Reconcile customer accounts. Request credits and process write offs. Recommend customer accounts to legal and/or 3rd party collections. Perform month end AR duties as required. Back up cash application when needed. Participate in special projects as assigned.

Mississauga

Management and maintenance of an accounts receivable portfolio, minimizing company risk while sustaining healthy profitable customer relationships.Portfolio includes educational facilities, business to business customers, and rental business.Solicit payments from customers with an objective of meeting or exceeding key AR performance targets.Review and evaluate existing customer credit limits and recommend appropriate increases when applicable.Review and release sales orders as required in a timely fashion.Liaison with Business Units on a regular basis/as required to resolve customer disputes.Maintain detailed follow-up notes in the system for each account – including reason codes for overdue transactions.Keep abreast of industry trends and review weekly/monthly monitoring reports to identify potential collection problems.Prepare accounts for 3rd party collections, bad debt reserve and write offs.Timely responses to all customer inquiries.Completion of accounts receivable reports/updates as required by AR Manager. Report directly to the Accounts Receivable Manager

Mississauga

Investigate new accounts to determine credit worthiness; recommend a suitable credit limit; establish credit terms & open new accounts. Approval limit to $50,000.Financial statement analysis utilizing Dun & Bradstreet business & credit reports.Review & release of Canadian, U.S. & International orders pending review of credit status.Routine collection calls to delinquent customers & resolution of pending issues.Responsible for collection & maintenance of approximately 700 active accounts including Dealer & Chain based accounts.Daily interaction with Dealers (customers) & Internal/External Sales Representatives.Recommend accounts to third party collections.Execution of additional tasks & projects as assigned (ex. Monthly cash forecast, monthly reports, daily bank lock box details, maintenance of credit card & D&B yearly contracts)Report directly to the Credit Manager.

Newmarket

Maintenance of Retail Extended Credit & Business Lease accounts.Responsible for collection & maintenance of approximately 900 active accounts.Routine collection calls to delinquent customers.Account reconciliation & pre-authorized payment processing.Coordinate efforts with Branch Managers, Field Managers, Dealers & Sales Representatives regarding delinquent customer accounts, pending issues and repossessions.Investigate & review new credit applications to determine credit worthiness utilizing Trans-Union & Equifax credit bureau reports.Approval limit to $25,000 on new accounts and add-on sales.Reporting directly to the Credit Manager.

Responsible for collection & maintenance of approximately 700 active accounts.Review & release of Canadian & U.S. sales orders pending review of credit status.Routine collection calls to delinquent customers.Recommending accounts to third party collections.Account reconciliation.Investigation, approval & activation of new accounts within $25,000 approval limits.Reporting directly to the National Credit Manager.

Toronto, Canada Area

Supervision of accounts receivable & collection staff.Overseeing daily cash posting and deposits.Review & release of Canadian and U.S. sales orders pending review of credit status.Investigate new accounts to determine credit worthiness & recommend a suitable credit limit & establish credit terms. Approval limit to $25,000,Financial statement analysis utilizing Equifax business reports.Recommending & processing accounts to third party collections.Daily interaction with Sales Representatives regarding delinquent customers & sales issues. Reporting directly to the Controller & executing tasks as assigned.

Vaughan

Investigate new personal retail applications under $10,000 utilizing Dun & Bradstreet reports.Responsible for collection & maintenance of approx. 2,000 retail & commercial accounts.Maintenance of outsourcing courtesy notices program.Implemented third party collection program that included inter-branch activity.Maintenance of departmental third party requisitions.Coordinated collection of N.S.F. cheques with retail stores & customers.Reporting directly to the National Credit Manager and executing tasks as assigned.

Markham

Third party collection of bank granted Government student loans.Third party collection of credit cards (Visa, Master Card, American Express).Third party collection of department store charge and credit cards that included Eaton’s, The Bay, Canadian Tire, Future Shop, Radio Shack, The Brick and Leon’s. Supervised team of junior collection officers.Reported directly to the Regional Collections Manager.