Charlie Browning Email & Phone Number

Austin, Tx, Us

• Growing business for over 50 clients both B2C and B2B: e-commerce, travel, healthcare and software.• Developing machine learning (ML) and artificial intelligence (AI) tools, methods and benefits for business.Featured Contracts: • Apple, Product Manager, Worldwide Digital Channel - Managed communications for e-commerce analytics systems for worldwide retail partners. • Rugiet Health, Chief of Staff to the CEO role for a Pharma E-commerce company: - Achieved e-commerce sales growth MoM of at least 30% for 8+ months. - Led internal digital strategy, IT infrastructure, HIPAA Security processes and policies. - Sales and Customer Care team management, CRM and telecom strategy.

Austin, Texas, Us

Improved website conversion rates via design, usability, and content via A/B testing and targeting. Grew checkout rates and improved SEO and understanding of customer behavior via analytics. Collaborated with Design, UX, CRO analysts, marketing, legal and vertical teams to drive success.Led teams to revise and re-platform 6 large, profitable e-commerce websites and platforms adding payment types, Apple Pay, Google Pay wallets and buy-now-pay-later options.Aceable is an online and mobile learning provider in several professional licensing sectors, with over $100mm in funding.

Seattle, Wa, Us

> Focused on improving the utility and usability of mobile e-commerce apps, creating better help systems & improving customer care and user ratings/satisfaction.> Piloted app push notifications preferences and programs to improve long-term engagement. > Drove improvements in metrics & linking systems across multiple engineering teams worldwide.

Seattle, Wa, Us

> Grew downloads 14% YOY with limited resources, from ~10 million to ~12 million downloads. > Grew Monthly Average Users (MAUs) by 26% YOY, from 38 million to 48 million.> Grew app installs by 74% for Citrus Bowl Event app activation. > Responsible for driving app downloads for Vrbo and HomeAway in 15+ global markets. Led A/B & multi-armed bandit tests (machine learning), managed Apple and Google store relationships.

Austin, Tx, Us

> Led digital strategy and execution for all client work based on the Boston Consulting Group (BCG) model.> Focus areas included mobile, healthcare, global & localized websites and social engagement.> Highlighted clients: Starwood Hotels, Lenovo, Mass Mutual Insurance, St Joseph’s Health System.

Austin, Texas, Us

> Led product management and client services, which I grew by over 1,000%. > Clients included: Scottrade, American Cancer Society, American Heart Assn., United Nations Foundation, UNICEF, Jewish Joint Distribution Comm. (JDC), Molecular Medicine, CaringBridge, and more.

Journalism, Photography And Videography, Public Relations

Graphic Design, Psychology