Charles Packard Email & Phone Number

Dfw Airport, Tx, Us

Serving the men and women who risk everything for us on a daily basis. Work as if a life depends on it.

Dfw Airport, Tx, Us

Management of critical communications for the DFW International Airport BoardDevelop, maintain, deploy systems that facilitate the smooth operation of DFW Airport Terminals, critical communication systems in the areas of passenger services, airfield operations, life safety, security, and radio communications. Plan, organize, and manage the development, operation, and maintenance of various control systems to meet the Board’s information technology strategic plan.Provide guidance to departments in the development, acquisition, and maintenance of specialized systems.Establish budget, staff, and resource planning Research, evaluate, and recommend systems and equipment to meet the section needs.Plan, monitor, and supervise activities Develop and implement training programs

Dallas, Tx, Us

Manage Cisco IPT, Network, Data Center, UC, and Enterprise applications in a customer facing role.Ensure customer satisfaction rating remain in the upper 1%. Achieved 4.9 out of 5 ratings

Greenwich, Ct, Us

 Process and procedures creation using PMBOK processes for SMS/MMS hub provider Liaison with departments, vendors and groups across the organization including outsourcing partners Tracking project issues and/or facilitating resolution Coordinating and/or leading project meetings to facilitate timely project execution Full life cycle development of products including new commercial offerings Technical RFQ, RFI documentation Manage external and internal production schedules, commitments and product launch dates Service Level Agreements, and Scope of Work documentation

Irving, Texas, Us

 System architecture and installation of wide area communication systems in support of domestic sales Customer presentations and pre-sales support Design (architect) and implementation of Public Safety communications systems Completion of RFQ, and RFI documentation for all customers including government contracts New product documentation and testing

 Preparation of all Operational procedures and process including: HR, Disaster recovery, Call Center (contact center) Quality Assurance, and Financials Manufacturing, Project Management, Application Development, wireless enablement of services Preparation of Staffing requirement in support of Sales efforts Business Model and business case preparation

 Train, coach and mentor staff, administer compensation and performance management Full life cycle development of CRM software including custom applications Forecasting and scheduling of application development consultants and Project Managers  Budget responsible, including invoice tracking, personnel cost projections and weekly, monthly reporting. Report financial forecasts to all levels of management. Strategic operation of cross functional teams Implement quality processes and cost control measures.

Billing, Commissions, Web Based, and Rep Support business units Liaison between the IT organization and internal, external customers Relationship Full life cycle development of software including new commercial, promotional, and residential product offerings Authored standardized requirement, design, and testing documentation for account teams  Budget responsible, included invoice tracking, personnel cost projections and weekly, monthly reporting. Business value creation, strategy development, communication & oversight.  Business case development, maintenance & communication  Cross functional project integration & coordination  Personnel related guidance, coaching & evaluation

Kista, Stockholm, Se

 Installed Ericsson's Enhanced Digitally Accessed Communications (EDACS) product line, including the first wireless data gateway exchange completed by Ericsson. This data gateway used to provide mobile data including pen-based graphics to customer units in the field Installed multi-site controller systems which switches voice and packetized data  Managed all phases of platform installation/construction Authored initial Ericsson civil, grounding, and tower specifications Established method of procedures to be used for all Ericsson civil work including area specific requirements