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I served as the Senior Manager for Life Safety (Fire, Voice Evacuation, DPS Dispatch systems, indoor/outdoor Wireless LMR, Zetron, P-25, CBRS, systems including Public Safety for DFW Airport. I have had overall day to day, contractual, and strategic management responsibility for all these systems including contract negotiation, portfolio management, scope creation, bid evaluation, selection, and financials.I have served in an Executive Director role since 2000; managing the teams and services listed below: Brief list of services.General Systems (Wireless, Public Safety wireless, Network, Server, Field services, Wireless System Engineering, Database Services, Enterprise windows/VM services, Infrastructure, desktop, and mobility Life Safety (DPS, Radio, Public Address, Fire Alarm, E911, and end-point protection to name a few) I manage multiple technical teams deploying Cisco Wireless, Network, and VM projects.I provide guidance to departments in the development, acquisition, and maintenance of specialized systems, including budget, staff, and resource planning. Leader of pre-sales and systems engineer for multiple Public Safety, and Federal contracts. Lead System design Architect for systems still in use by Public Safety, Corporate, and Federal agencies. IT Director managing the teams associated with IT operations within the company. The lead negotiator including, installing and refining the design of networks, LMR, P-25, And Trunked wireless, and storage systems for multi-state and international operations. This would include leading the pre-sales engineering teams.Lead the teams associated with the acquisition, installation, customer negotiations, and contract modifications of sites for a Quad State Wireless System still in use 20 years later. One specific contract at the time was the largest Wireless green field system in the U.S. at that time$245 million budget responsibility.Principal author for NFPA 2121-1225 Board of Directors for (EWA) Enterprise Wireless Associates, Member of the North Central Council of Governments, Regional and State 911, Regional Emergency Management council and is a panel member for several other Public Safety committees and boards.Proudly served in the United States Air Force and graduated with Honors.
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Senior ManagerDallas Fort Worth International Airport (Dfw) Sep 2014 - Sep 2024Dfw Airport, Tx, UsServing the men and women who risk everything for us on a daily basis. Work as if a life depends on it. -
Senior Life Safety & Communications ManagerDallas Fort Worth International Airport (Dfw) Sep 2014 - Dec 2023Dfw Airport, Tx, UsManagement of critical communications for the DFW International Airport BoardDevelop, maintain, deploy systems that facilitate the smooth operation of DFW Airport Terminals, critical communication systems in the areas of passenger services, airfield operations, life safety, security, and radio communications. Plan, organize, and manage the development, operation, and maintenance of various control systems to meet the Board’s information technology strategic plan.Provide guidance to departments in the development, acquisition, and maintenance of specialized systems.Establish budget, staff, and resource planning Research, evaluate, and recommend systems and equipment to meet the section needs.Plan, monitor, and supervise activities Develop and implement training programs -
Service Delivery ManagerGeneral Datatech Feb 2010 - Sep 2014Dallas, Tx, UsManage Cisco IPT, Network, Data Center, UC, and Enterprise applications in a customer facing role.Ensure customer satisfaction rating remain in the upper 1%. Achieved 4.9 out of 5 ratings -
Director Of Program ManagementIris Wireless Aug 2007 - Dec 2009Greenwich, Ct, Us Process and procedures creation using PMBOK processes for SMS/MMS hub provider Liaison with departments, vendors and groups across the organization including outsourcing partners Tracking project issues and/or facilitating resolution Coordinating and/or leading project meetings to facilitate timely project execution Full life cycle development of products including new commercial offerings Technical RFQ, RFI documentation Manage external and internal production schedules, commitments and product launch dates Service Level Agreements, and Scope of Work documentation -
Senior Systems EngineerEf Johnson Mar 2006 - Aug 2007Irving, Texas, Us System architecture and installation of wide area communication systems in support of domestic sales Customer presentations and pre-sales support Design (architect) and implementation of Public Safety communications systems Completion of RFQ, and RFI documentation for all customers including government contracts New product documentation and testing -
Director OperationsInet America Feb 2002 - Aug 2004 Preparation of all Operational procedures and process including: HR, Disaster recovery, Call Center (contact center) Quality Assurance, and Financials Manufacturing, Project Management, Application Development, wireless enablement of services Preparation of Staffing requirement in support of Sales efforts Business Model and business case preparation
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Regional DirectorDavox Jan 2000 - Feb 2002 Train, coach and mentor staff, administer compensation and performance management Full life cycle development of CRM software including custom applications Forecasting and scheduling of application development consultants and Project Managers Budget responsible, including invoice tracking, personnel cost projections and weekly, monthly reporting. Report financial forecasts to all levels of management. Strategic operation of cross functional teams Implement quality processes and cost control measures.
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Executive DirectorExcel Communications Jan 1999 - Mar 2000Billing, Commissions, Web Based, and Rep Support business units Liaison between the IT organization and internal, external customers Relationship Full life cycle development of software including new commercial, promotional, and residential product offerings Authored standardized requirement, design, and testing documentation for account teams Budget responsible, included invoice tracking, personnel cost projections and weekly, monthly reporting. Business value creation, strategy development, communication & oversight. Business case development, maintenance & communication Cross functional project integration & coordination Personnel related guidance, coaching & evaluation
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Senior ManagerEricsson Sep 1985 - Jan 1999Kista, Stockholm, Se Installed Ericsson's Enhanced Digitally Accessed Communications (EDACS) product line, including the first wireless data gateway exchange completed by Ericsson. This data gateway used to provide mobile data including pen-based graphics to customer units in the field Installed multi-site controller systems which switches voice and packetized data Managed all phases of platform installation/construction Authored initial Ericsson civil, grounding, and tower specifications Established method of procedures to be used for all Ericsson civil work including area specific requirements
Charles Packard Skills
Charles Packard Education Details
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Mellen UniversityBusiness
Frequently Asked Questions about Charles Packard
What is Charles Packard's role at the current company?
Charles Packard's current role is Senior Technology Professional.
What is Charles Packard's email address?
Charles Packard's email address is pa****@****ier.com
What is Charles Packard's direct phone number?
Charles Packard's direct phone number is (972) 973*****
What schools did Charles Packard attend?
Charles Packard attended Mellen University.
What skills is Charles Packard known for?
Charles Packard has skills like Cisco Technologies, Program Management, Cross Functional Team Leadership, Management, Data Center, Crm, Wireless, Project Management, Integration, Cisco Nexus, Enterprise Software, Cisco Wireless.
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