Charlie Pipe Email & Phone Number

United Kingdom

London, England, United Kingdom

Solihull, England, United Kingdom

This role involved reporting to the Head of Recruitment & Training, working together with my team to manage the recruitment process to fill positions in the distribution, retail and central operations. Speaking daily with local and senior management teams to plan and execute effective recruitment by matching the right people to the right jobs. This role also included creating KPIs to keep track of how the team are performing and planning/running group assessment days up and down the country to find suitable candidates for the business.I was a key point of contact for the teams. I supported and managed all aspects of the recruitment process. Using systems such as Monday, Talos and BT to fill positions, managed recruitment advertising, reviewing job applications, completing telephone screening, interviewing then arranging and overseeing inductions. Building strong relationships both in and outside of the business is important as well to ensure I maximised all opportunities through local initiatives to access the widest pool of candidates for the positions. Completing exit interviews to get a good understanding of what we can improve on in store, in our depots and our central offices.This role also involved a significant amount of independent working. Working on tight deadlines and being able to prioritise and manage my own workload effectively to get the job done.It was down to me to ensure everyone is treated with the utmost courtesy and respect by managing their application promptly and professionally.

Solihull, England, United Kingdom

My role as an Essential Banker at Barclays served the more complex needs of the customers. The role required me to build expertise in the products, policies and processes so I could support and deliver the right outcome for the customers.Some other responsibilities of my role are listed below.• Use my initiative in developing resolutions by telephone, electronic communications (Email, SMS, Chat) or in person depending on the customer’s preference, ensuring solutions to derive the right outcome and exceed customer expectations.• Use my knowledge and experience to proactively identify fraudulent activity whether the customer has been a victim themselves or are using their account for fraudulent activity.• Providing excellent customer service and responses on behalf of Barclays • Being proficient in all aspects of money management• Correctly using internal systems to ensure that the customers records are accurately maintained and kept up to date• Regular host of seminars and keeping customers up to date with the latest information.• Having a good understanding of the digital environment to the extent where I can use this knowledge to support and educate customers to make the most of our digital options• Using salesforce to proactively understand the customers’ needs and what key life events we can support them with. • Fulfilling customer requests, demonstrating professionalism and empathy and knowledge of our processes and policies.• Clearly communicate with other business areas as required to ensure great customer outcomes.• Being proactive in understanding the short medium- and long-term customer needs and seek to provide personalised and effective outcomes for the customer and the bank at first point of contact handing off to the relevant experts where appropriate.

Birmingham, England, United Kingdom

This was a full-time customer-facing role, with the prime responsibility being the delivery of exceptional customer service. Other role responsibilities included cash reconciliation, gambling commission objectives, health and safety and marketing adherence. During my time at William Hill, I was given the job role as an Open/Close Assistant. This role involved me covering multiple shops across the region and being in control of keeping the shops to William Hills standard. This role also included the responsibility of making sure other staff members complied with the rules and regulations of the company when on duty. • Translating bets onto EPOS – This meant using my product knowledge to make sure the customers bet was processed correctly. • Balancing and banking daily takings – During the day certain shops can take in substernal amounts of money. Therefore, is unsafe to keep on the premises. For that reason, we needed to balance the tills to make sure the money we have matches the system.