Charlie Riddle Email & Phone Number

Full life-cycle responsibility of the Product Portfolio including the successful implementation of an ISO approved product onboarding process and go to market strategy ensuring product development, training, sales enablement and CPQ implementation. Responsibility of the in-life portfolio ensuring collateral and documentation is available, training is carried out and products are kept up to date as well as the management of portfolio consolidation and project managing End of Life products ensuring revenue is retained where possible and upsell opportunities are achieved for products such as the PSTN switch off. Responsible for product managers, product development coordinators and vendor management.Build, Design and Development of the Sales Hub a central sharepoint site collection of Bid material. This later developed into a full Sales Hub being the central intranet Sales repository for all Portfolio Collateral, Bid work, Supplier and Sub-Contractor information Training archives and material and Sales Enablement including marketing information accessed daily by the 200 commercial staff and various operations and billing staff members.Full ownership and responsibility of building, developing and migrating the sales manual contract and pricing processes into a dynamic sales CPQ. This included developing a new electronic product portfolio database, designing and implementing the approval workflows for margin/TCV and fraud thresholds, building business sector specific contracts as well as building system-built logic product sales journeys ensuring accurate, zero mistake, time efficient quote to contract. This also included a new customer facing signing facility enabling system level product API’s to Commercial and operations business systems ultimately meaning seamless data processing from sales to delivery, operations and billing. Saving a forecasted £1m per annum of staff time throughout the business.

Hatfield, England, United Kingdom

Hatfield, Hertfordshire, United Kingdom

Internal Business transformation, efficiency and automation. Implemented Quotewerks to replace the Sales processes including legal contracts and commercial sign-off owning full business lifecycle, replacing the PSA system with Connectwise Manage implementing efficient API integration of data processes to ensure data integration to opportunities and Agreements. Migration of legacy billing systems to SO/PO/Monthly billing and invoicing via the centralized PSA system.Senior Project Management Role:• Manage technical projects from kickoff to close out as a billable project resource• Create and maintained technical implementation plans outlining tasks, delivery dates and allocation of resources aligned to statements of work (SOW’s)• Plan and manage resources ensuring all projects meet customer obligations and budget expectations• Drive billable revenue and resource utilization to assist the team with achieving and exceeding team financial targets• Provide timely and accurate status updates to all customer, partner and stakeholders throughout the project lifecycle

Hatfield, Hertfordshire, England

Senior Infrastructure and Project lead in a Cloud-based Managed Service Provider supporting a wide customer and technology base. Customer infrastructure projects and migrations from design and requirements stages to implementation, testing, deployment and ongoing support. Running with customer focused and required projects including Infrastructure upgrades from legacy systems to external systems being on-boarded. Complete customer network migrations including AD, File and storage, Exchange, Applications, ISP and internal networking such as Switches, VLANs, VOIP to new Physical or virtual server environments including Hyper-V and VMWare blade environments and tenanted systems. Internal company Datacenter core upgrades and infrastructure design/implementation including projects such as resilient and failover tenanted AD, exchange DAG, SAN, HA file server and RDS services. Restructuring and upgrading datacenter core Cisco and HP routers and switches migrating VLAN, VRF, BGP, Policy routing and HA failover.• Exchange on-premise to cloud (Office365) migration and hybrid deployments.• Hyper-V cluster implementation, upgrades and migrations.• Backup and disaster recovery redesign and implementation across the datacenter network.• Cisco router and HP Switch configuration design and datacenter architecture.• Datacenter relocation and consolidation.• WAN/LAN IP routing, VLAN routing, BGP, VRF and policy routing.• Cisco site-to-site VPN and SonicWALL, Juniper, Zywall, PFSense and windows.

Hoddesdon

1st Line IT Support TechnicianSupporting over 1800 users in over 120 + sites across the UK.Supporting Applications: Workspace, Ebis, Open accounts, Open people, Active directory, Exchange 2003/2010, Windows server 2003/2008/2012, mimesweeper, cisco VPn, securenvoy, Win XP/7/8, Sharepoint Administration.Daily responsibilities: 1st line IT support via phone, email and web.- Computer hardware, software and peripherals installations.- User troubleshooting.- Software support.- Server and desktop support for win 7, XP, server 2003 – 2008R2.- User administration – creating and unlocking etc.- Escalation of calls.- Mobile setup and organisation of computer and mobile collection.- Good customer service both through phone, email and face to face.- Companies IT first point of call.- 3G and cisco VPn troubleshooting.- PC rebuilds and diagnostics.- Server and Exchange security permissions.- Sharepoint administration, permiassions and user setup.

Stevenage, United Kingdom

IT Support Technician - Professional PlacementWorking as part of the IT Support team, supporting all IT system equipment and peripherals supporting the Insurance company. From end user equipment, computers, laptops, office, printers and application support. To Server maintenance and network support, switch and router maintenance, Norton Symantic Tape drive backup solutions and core comms room support and configuration.Implementing and amending/upgrading intranet webpage’s and user interfaces connecting to specific databases. Also adding automatic user recognition information etc (e.g. Displaying there name) onto the webpage from active directory and setting specific permissions for specific users in certain group policies. The main language I used for this is PHP integrating it with HTML and used CSS to provide the layout of the intranet.Projects and responsibilities undertaken Include:- Windows/Network administration, working on windows XP, 7 servers 2003 and 2008R2 also assisted server Re-builds, setups and installation.- Active directory create/delete/group policies and logon scripts, maintaining the user’s network and updating DNS records.- Database MySQL (for intranet) and email administration Exchange 2003. (Setting up rules and mailbox size observation plus email archiving for users.)- Telephony administration, Avaya VOIP system and assisted the upgrade from old system to the Avaya system.- Daily back-up tasks both backing up and restores, using Norton Symantec backup software.- Updated the company’s intranet using HTML and PHP. (Incl. communicating with all levels of staff and management to complete the project and ensure all requirements were met.)- General router and switch re-cabling/patching.- Sophos anti virus administration and deployment.- Computer and network problem solving.

Bachelor Of Science (Bsc), Information Technology Development And Project Management, 2:1

A Level Ict, Business Studies And Geography, Information Technology Project Management