Charlie Smiley Email & Phone Number

Kennesaw, Ga - Georgia, Us

Atlanta, Ga, Us

Led Product Management initiatives for Phobio and its suite of trade-In platforms. Key Achievements: -- Defined and prioritized ongoing roadmap for the Phobio suite of customer-facing trade-In platforms.-- Acted as the SME and product evangelist for internal stakeholders as well as partners.-- Defined and drove the implementation of full product life cycle for core offerings as well a several key large-scale partners. -- Regularly coordinated with the Engineering team to translate Business Requirements into functional specs.-- Established process for collecting and prioritizing product requests across Phobio functional areas.-- Defined and implemented a Privacy Request Management Module to comply with privacy requests specifics to CCPA and other state's privacy requirements.

Atlanta, Ga, Us

As part of the Product Management team, I led two teams of Product Owner professionals in defining and implementing both current and the next generation of Telematics offerings for the Automotive OEM and Verizon Hum Product Lines.Key Achievements: -- Management of Product Owners to define and quickly deliver regular releases of the Verizon Hum Mobile App, OEM Services, and Back End systems. -- Collaborated with multiple Technology teams(Onsite and OffShore) to insure defined release cycles within an Agile development environment. -- Proficient knowledge of Jira/Confluence thru Dashboards and as a collaboration/communication channel with teams, stakeholders, and other functional areas within Verizon Connect.

Atlanta, Ga, Us

Designed and formalized Product Management best practices around Vendor Management, Requirements Management, and Documentation for a rapidly growing SaaS company, providing completely Cloud Based Risk Management solutions(based on Force.com platform) to domestic and international clients.Product Management-- Management and Launch of Product Solutions based on Client needs. -- Defined and formalized PLC process including Ideation, Requirements Gathering, Development, Configuration and Release Planning -- Integration of Salesforce AppExchange apps into Riskonnect core product offering. -- Defined and implemented an Enterprise Document Management process for both internal and client audiences. Partner Management and Integration-- New Technology and Best of Breed Industry identification, due diligence, evaluation, and selection -- Partner and Industry based Organization Liaison and Management-- Contract/Agreement Negotiation-- Defining best practice process around Vendor/Partner Management

Product Strategy, Product Direction and Growth, Product Pricing, and Communications for Knology’s online suite of products. Product offerings include: -- Cable Internet Packages for Residential: DOCSIS 3.0, Wireless, EMTAs, Hardware Management, New Speed Tier Launches-- Email Marketing and Adoption-- Online Portal Marketing and Adoption-- Value Added/Premium Services including Security and Online Backup-- Other New Product OfferingsAlso included:-- Vendor Management-- Contract Negotiation-- Business Case Definition-- Usage models-- Cross Functional Relationships

Atlanta, Ga, Us

Led efforts in implementing Data Quality standards across AutoTrader.com. Maximized project productivity within the Business Intelligence department. -- Established and managed an enterprise-wide Data Governance program to implement data control and data quality processes: ---- Built cross functional Council to serve as authority for establishing data standards across the enterprise. ---- Eliminated $25K of rework per month by developing processes around Site Activity reporting. -- Designed and implemented Resource Allocation process for 50 employee Business Intelligence department, resulting in effectively managing resource capacity vs. work demand.-- Ensured major departmental capital initiatives remained within budget by compiling forecasts and rolling up and explaining variances.

Atlanta, Ga, Us

Spearheaded and drove Sales initiatives with the functional areas of the company (IT, Customer Ops, Marketing, Product Strategy, and Finance) by acting as liaison between the groups. -- Developed an enhanced communication strategy out to a national 800+ Sales force which included a centralized regularly scheduled newsletter as well as an email alert establishment system, streamlining communication and reducing the amount of e-mail received.-- Defined and enhanced the tools Sales used on a daily basis by establishing ongoing work request process with IT. -- Provided a true Voice of Sales back to the functional organization by defining and implementing Sales Advisory Councils consisting of Field Sales representatives.

Atlanta, Georgia, Us

Oversaw development and marketing of EarthLink’s email product line. Developed strategy for enhancing the email product line and brought to market both free and fee based email products. -- Drove increase in revenue of existing email products by developing an e-mail only offering.

Atlanta, Georgia, Us

Oversaw the development and marketing of EarthLink’s TotalAccess client software product as well as the company’s Portfolio of core software products (Mac, Wireless, Hi Speed, Business Applications, etc.).-- Drove overall product line development, marketing and release strategy working cross-functionally with Development, QE, Project Management, Sales and Marketing delivering a superior product in a timely manner. -- Enhanced user satisfaction and functionality of client software product by analyzing, developing and executing product line positioning, packaging and pricing strategies.-- Through collaboration across products, increased work output, team morale and overall product development as Senior Manager supervising several other Product Managers.-- Promoted use of products by working with Marketing, OEM and business partners to continuously drive adoption of TotalAccess product; cultivated vendor relationships and negotiated with vendors for product selection.-- Increased customer usage of Value added Services provided by Earthlink through planning, developing and implementing continual software innovations. -- Improved productivity by transitioning project team from document style of requirements management to an online requirements management system using Borland CaliberRM.