Charlie Spriggs Email & Phone Number

Rome, Ga, Us

National Tech Representative

Rome, Georgia

Provide system administrative support for Windows and Linux systems for both server and workstation platforms, manages upgrades, user account setup and security administration, backup and disaster recovery implementation and monitoring. Carried out networking troubleshooting and deployment. Maintained and administered computing environments including computer hardware, systems software, application software, and all configurations.

Complete Cash Holdings – I.T Specialist Throughout my tenure, I am Responsible for providing technical assistance and support related to computer systems, hardware or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Other duties included:• Server and network configuration, installation and general deployment management.• Creation, testing and deployment of all system images used throughout the… Show more Complete Cash Holdings – I.T Specialist Throughout my tenure, I am Responsible for providing technical assistance and support related to computer systems, hardware or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Other duties included:• Server and network configuration, installation and general deployment management.• Creation, testing and deployment of all system images used throughout the organization.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Diagnosed and resolved malware/ spyware issue on frontline corporate machines.• Management and installation of printers, scanners, wireless network devices and other department specific hardware/software.• Background in business network troubleshooting, implementation, and VPN configuration.• Provided both onsite and remote technical and application support via web based tools and email. • Configuring, installing and troubleshooting Watchguard firewalls.• Configuring, installing and troubleshooting and repairing network safes. • Asset, lease, and software license management.• Build PCs to match store needs.• Install Surveillance systems – DVRs, Cameras and Mics. Show less

As a Technical Support Representative for Petz Enterprises, I was responsible for providing technical support to clients using the Petz tax preparation software. • Assisting customers with installing and configuring their software. • Configuring local area network setup and troubleshooting existing installation/network configurations.• Responsible for providing support by in-bound and out-bound phone calls and also on-line web based chat. • Troubleshoot client’s network and/or… Show more As a Technical Support Representative for Petz Enterprises, I was responsible for providing technical support to clients using the Petz tax preparation software. • Assisting customers with installing and configuring their software. • Configuring local area network setup and troubleshooting existing installation/network configurations.• Responsible for providing support by in-bound and out-bound phone calls and also on-line web based chat. • Troubleshoot client’s network and/or server and workstations. Show less