• Consulted for Coca-Cola, Deutsche Telekom and Starbucks. • Streamlined Accessibility Conformance Report (ACR) for Voluntary Product Accessibility Template (VPAT) generation.• Lead international UX workshops and delivered keynotes• Created customized training for international teams• Developed accessibility acceptance criteria for AtomicA11y.com• Crafted content for TheBookOnAccessibility.com

Assisted all lines of business in mastering the craft of creating accessible experiences at any stage of software development life cycle. Enabled teams to meet technical requirements of accessibility through review of UX design, code assessments, and device testing.• Contributed to creation and development of 4 inclusive design systems, unifying design elements across Angular applications, Adobe marketing products, and Salesforce based platforms. • Integrated accessibility criteria into scrum ceremonies, placing accessibility at the beginning of processes.• Developed incentivized key performance indicators (KPIs) for 3rd-party vendors, improving voluntary compliance.• Wrote objectives, key results (OKRs) and target metrics for T-Mobile Accessibility Resource Center, aligning accessibility team with executive goals, strengthening leadership support

Translated accessibility goals into repeatable systems. Set enterprise expectations and influenced leadership decisions. Acted as key decision maker for evaluating and procuring contracts, educational platforms, and assessment tools.• Invented MagentaA11y.com, offering product teams clear accessibility acceptance criteria and establishing measurable compliance metrics.• Reformed enterprise-scale remediation program from repeating (and frustrating) project to measurable compliance program. • Produced deeply moving video for senior leadership, showcasing how people use assistive technology to access core products, highlighting accessibility’s profound impact.

Technical consultant to T-Mobile Accessibility Resource Center and individual product teams while simultaneously providing insight for User1st to improve its services and product offerings.• Provided code and design expertise for 2-year enterprise-wide accessibility remediation project, resolving expensive outstanding federal complaint.• Built relationships with foundational digital leadership, improving commitment to accessibility by default.• Created educational guides and quizzes for training all roles, generating legitimate interest in accessibility. • Delivered motivational presentations, gaining allies rather than winning battles.

Trained newly hired UX designers and front-end engineers as guide and team mentor. Acted as primary accessibility subject matter expert for marketing and web app developers.• Established on-boarding program for new developers, enabling new hires to deliver high quality code faster.

Managed design and development of products focused on organic traffic conversion. Acted as accessibility champion, presented “lunch and learn” series for developers, and mentored new UX engineers.• Designed and developed HomeFront Academy and Veterans United Network, generating high quality organic leads. • Revamped career recruiting website, reducing misaligned applications.

Worked directly with university division heads and administrators to plan communication goals and develop websites, meeting strategic aims.• Oversaw revamp of division level websites, increasing engagement and ease of publishing.

Recruited, hired, and trained multimedia team covering content strategy, video production and UX research. Led team consisting of writers, designers, and video producers to build cohesive web ecosystem. Advised graduate research projects.• Gained trust of academic and research units within college, facilitating absorption of academic department websites and research directory into single platform.• Designed and developed cohesive, branded experiences for students, resulting in 20-40% increase in freshman applications across departments.