Charlie Christensen Email & Phone Number

Irving Tx

Developed marketing forecasts, reporting and analysis that helped drive Verizon Fios revenue growth and increased market penetration. • Created analyses of marketing campaign performance at target, tactical, campaign, and program levels• Delivered quality call forecasts to the Customer Service Center Operations team for the purpose of enhancing the customer experience by ensuring optimal staffing levels• Identify and aid in resolving data discrepancies while maintaining alignment among IT, database teams, and all users

Irving, Tx

Supported all major IT department projects. Optimized system architecture and infrastructure within IT to maximize service delivery while reducing costs. Drove operational efficiency and automation. Provided hardware/software analysis, infrastructure design, system integration, implementation, tracking and project management for major programs.• Led a team that achieved a cost reduction initiative of eliminating 100+ software vendors• Oversaw security clearance process and approval of 97 applications for off shore access• Established a hardware baseline by validating inventory records for 2,000+ servers• Directed annual PC Refresh Program for 1,000+ employees

Irving, Tx

Managed a high performing team of 12 system engineers charged with 24/7 operations of three raised floor data centers. Oversaw server integration and support from receiving to decommissioning. Coordinated all facility enhancements, supervised vendor work and partnered with multiple development teams to ensure maximum productivity. Documented policies, procedures and diagrammed Lab infrastructure.• Planned and executed MacRidge Lab relocation achieving $1.8M in cost savings implementing aggressive decommissioning program to reduce required space in new facility by 3,000 square feet• Developed an ASP.NET application which included trouble ticketing, inventory management, email notifications and project tracking systems• Executed a facility upgrade project which provided redundant power to 11 IDF closets, added 3 CRAC cooling systems and installed 4 new PDU’s• Implemented and operated the Verizon.com development lab data backup solution• Staffed geographically dispersed 12 member team, creating a strong team environment with outstanding skill sets

Irving, Tx

Provided technical direction for corporate e-commerce initiatives, including business to consumer, business to business, on-line self-help and bill payment. Managed team of six Web Commerce Systems Engineers responsible for developing and integrating application code. Interfaced with Senior Management of various business units to ensure all group needs were met and positive customer relations were realized. • Led the design, development and launch of the GTE.com StoreFront architecture to support business to consumer online sales• Evaluated and selected an application architecture that enabled a profile-driven, dynamic content delivery system on the GTE.com web site and customer specific extranets• Implemented eGain, a third party customer email management system

Irving, Tx

Directed the identification, creation and development of electronic commerce products and services for web hosting customers. Developed product plans that identified market strategies, competitive assessment, operations, resources, risks and financials. Established working relationships with key external business partners as a core member of the GTE Business Development and Integration E-commerce team.• Developed company’s first shared hosting e-commerce product plan and coordinated product launch• Managed vendor relationships and coordinated operational interfaces with internal business groups

Communications Specialist, US Air Force Security ServicesTop Secret Clearance

Bachelor Of Science (B.S.), Industrial Administration - Accounting

Activities and Societies: Accounting ClubAccounting Major

Education record

PMP/CAPM Certification Exam Preparation Course Cloud Computing Pragmatic Marketing - Practical Software Product Management Course GTE.