Charlie Wilson Email & Phone Number

Oversee daily BDC department operationsRecruit and train BDC staffUnderstand buying profiles and patterns of typical telephone prospectsRun daily/weekly/monthly reports and track resultsPrepare individual “call results reports” for BDC staffRecord and listen to customer callsTrain BDC staff by reviewing recorded/live calls and outcomesDetermine which customers to contact based on current marketing initiativesReview performance and develop staffInterface with other department headsParticipate in dealership management meetingsManage Customer Relations Software and employee interaction with itTrack and manage Sales staff's use of CRM and train them on best practicesEvaluate Sales processes to maximize performance and ROIMonitor current trends and forecasts to develop sales practices and processes to meet the changing environment

Tigard, Or

Responsible for tracking and managing sales process with prospective and current customers. Assist clients in needs based assessment for vehicle selection, as well as navigation of sales process from initial contact to vehicle delivery. Compile and qualify credit informationNegotiate and Structure car deal for submission to lendersUtilize Ford Corporate resources and data to maximize sale opportunitiesManaged CRM database for current and prospective customers maintaining timely and effective communication regarding sales and relationship management.Maintained Master Certified Sales Specialist for both Ford and Lincoln Product linesDeveloped Technology outreach program for bi-monthly new owners clinics. SYNC Specialist and internal resource for Sales Staff and Management on new and emerging technical product.2010 Ford E2 Employee Excellence Award Winner.2011 Ford E2 Employee Excellence Award Winner.2012 Ford E2 Employee Excellence Award Winner.

Responsible for growing the sales revenue within the team dealer channel as well as direct to teams nationally. Required developing key relationships with team dealers as well as the coaching community nationally. Coordinated strategic planning, forecasting, and execution of the corporate team sales objectives and strategies. Directed the sales efforts for team footwear and apparel products with the focus on the team dealer distribution channel as well as direct team sales. Developed successful sales programs at individual team dealers to drive the overall sales revenue plan.Worked with external sales force and provided leadership on all team sales opportunities within the dealer channel.Worked closely with the Sport Marketing Manager and the Team Sales Coordinator to champion team sales programs, drove key marketing programs and formulated key grassroots events to drive team sales. Stayed abreast of competing brands as it pertained to product, programs and the competitive landscape of the industry.Assisted Director of Apparel Sales on product ideas, product merchandising, as well as forecasting.Managed individual travel and entertainment budgets, marketing budgets, coop programs to maximize sales revenues and margins. Attended team dealer trade shows and team events.

Capitalize on opportunities to generate revenue and profit margin growth for performance sports apparel company. Member of management team guiding efforts of 20 employees and generating annual revenue of $10M. Oversee sales operations and marketing logistics for OR; Provide insightful business analysis allowing company to address key business needs. Coordinate communications with network of customers, sales teams and senior management. Identify changing client needs and re-balance product line when needed. Track/analyze marketing trends and sales statistics to evaluate and capitalize on end-user preferences. Design and implement strategies to build brand recognition and boost sales through innovative promotion campaigns. Manage client accounts and ensure repeat business. Attend national buying shows.Heavily involved in product line development, reviewing sales history, and evaluating feedback from representatives and retailers to plot new business strategies.Manage marketing and sales budget for team sales of $100KFall 2006: increased Northwest Territory sales 20% from $75K to $90KDirect strategies and logistics for 2 national direct mailers

Provided leadership for sales initiatives to expand market share, identify growth opportunities and develop strategies to improve product management and sales. In charge of developing new accounts and servicing client roster in Southeastern U.S. territory. In association with National Sales Manager and sales agencies, developed appropriate sales goals for key accounts. Generated strong customer support and analysis to maintain positive relationships with sales agencies, customer service, production and distribution. Ensure delivery of technical support to independent sales agencies and accounts on features and benefits of products.Oversaw Military and Government sales; responsible for compliance with contracts and regulationsPersonally grew SE region from $40K to $250K annually; managed a $500K national team businessStrong contributor to annual growth average of 13% over 8 years; team built sales from $2M to $10+M