Charlie Witthoft Email & Phone Number

Duncansville, Pa, Us

Hartford, Ct, Us

Galveston, Texas, Us

Chevy Chase, Md, Us

· Managed overall operations of designated area of authority. Interviewed, hired, trained and directed personnel. Prepared and conducted performance assessments, coordinated discipline and oversees employee development as required.· Reviewed claim correspondence claims in process on a regular basis and took appropriate follow-up or closing action.· Directed salvage disposal, reviewed reports, payments and buyers. Negotiated with salvage auctions and salvage yards on behalf of the company.· Handled auto damage claims complaints and inquiries and maintained working knowledge of auto damage adjusters' files.· Reviewed production results and field office procedures with claims manager to assess adjuster performance and compliance. Implemented and monitored related systems and procedures as required.

Chevy Chase, Md, Us

· Responsible for inspecting damaged vehicles and prepared itemized auto damage appraisals to return customers’ vehicles to their pre-loss condition.· Met with customers in person to guide them through the settlement process and research and respond to moderately complex customer communications, concerns, conflicts and issues.· Summarized documents and entered them into the claim system and documented a claim file with notes, evaluation and decision-making process.· Investigated moderately complex files, reviewed damage, took photos, and determined reparability or total loss.· Prepared, reviewed, reconciled and approved supplements.

Denver, Colorado, Us

· Worked in conjunction with the Store Manager to carry out weekly, monthly, and yearly store initiatives.· Provided the necessary reports and information to management on a weekly basis.· Aided with new workflows to improve processes.· Coordinated with sales team in all aspects of the sales, order entry and customer service processes.· Responsible for developing higher performance standards and implementing a strategic process to achieve the goals of the store and for the daily management of all staff and customer service associates.