Provide a welcoming environment and offering a safe recreational and educational experience on the Zooline Railroad.

A Fortune 100 company that is creating better health outcomes at lower cost. Manage Enterprise Messaging Delivery Team supporting Exchange, Skype for Business, FaxCom, MDM suites and SharePoint. Define and maintain SLA/OLA for all supported business entities. Coordinate with internal partners to ensure all platform services meet the needs of our business community. Collaborate with Design organization to properly operationalize all technologies.

Responsible for translating IT and business needs into defined projects, ensuring alignment between the business and IT. Understands existing and proposed business processes and information system capabilities to assist with planning cross-departmental solutions that will benefit the enterprise, and achieve the objectives of the business. Serves as a trusted liaison to the business, utilizing business relationship management skills to ensure internal and external customer satisfaction. Specifically responsible for facilitating discussions with the business sponsors and IT delivery leads to initiate new projects, developing project charter scoping documentation, and communicating the project definition and approval status to senior leadership. Supports IT delivery by determining staffing needs and submitting the necessary requests to ensure projects are staffed appropriately.

Lead for IT Support team with global responsibilities for Mobility, Telecommunications (Voice/Video) and regional Level 2 technical onsite support for corporate/executives. Designs and enables the mobile experience, leads the effort that improves telecommunications, creates a collaborative experience and improves employee productivity through the use of mobile, voice and video solutions. Responsible for coordinating day to day activities and resource management for executive and corporate support resources. Provides support to Customers of IT related services in the assigned operational area.Leads a level 2 (L2) support team to provide global support for following technologies MDM (Mobile Device Management) services supporting Apple, other mobile devices services, and IP Telephony Infrastructure. Potential to learn and support other technologies in the video & collaboration space.Identifies and deploys mobile devices that meet secure, cost effective and well performing platform standards, and support iDevices and future smart phone and tablet solutions.Collaborate in the development of strategies, standards and global designs for enterprise telecommunications solutions. Identify and deploy applications that enable a better end user experience or improve employee productivity, this may include designing and implementing key mobile applications.

BJC HealthCare is one of the largest nonprofit health-care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. With net revenue of $3.2 billion, BJC serves urban, suburban and rural communities and includes 13 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. As Operations Manager - Messaging, I "Care for Systems that Care for People". I manage all aspects of IT E-mail environment which includes: BlackBerry, Spam filtering and faxing. Responsibilities include:• Prepares operational cost estimates for current and proposed projects• Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods• Defines, documents, implements and communicates policies, procedures, standards and guidelines to staff• Responsible for assembling project plans and teamwork assignments, direction and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately• Participates in managing client and supplier relationships. Participates in negotiations with suppliers/vendors to maximize value for BJC. Evaluates vendor proposals for purchases of hardware and/or software• Establishes processes to identify, track, escalate, resolve and report customer problems. Responsible for meeting specified service level standards• Reviews and evaluates work and prepares performance reports.

Perform geospatial programming and processing to provide address standardization and tax jurisdiction assignments. Create process and procedure documentation and workflows. Improve efficiency, quality, profitability, competition position, and customer satisfaction.

Developed and improved processes for management of high-priority technology incidents for the Mercy Information Services Division across a 5-state geography working closely with the Strategic Services Units and Senior and Executive Management. Emphasis were on ITIL processes and procedures for Service Operations Center and Data Center Operations.

Problem Manager for Messaging & Collaboration department. Also served as Change Manager for the department. Assisted with Configuration Management and served as an ITIL Champion in Network Services promoting ITIL best practices across the division. Led progressive process improvements while sharing information and lessons learned with others in IT Operations. Weekend Group Manager supervising a production bottling line in the St. Louis Brewery for over 7 years. Supervised up to 20 union employees.

Was in the Messaging & Collaboration Group as Leader for the Customer Service Team (E-Mail Helpdesk), the Operations Support Team, the Design and Implementation Team, the Monitoring and Management Team, the Release Management Team, and Problem Management. In all positions, which were infrastructure support positions, had great deal of contact with Business Units and working on Business Unit initiatives. Led several ITIL-related projects that were very successful and resulted in achieving mission-critical system reliability, availability, supportability and manageability. Supervised up to 13 technicians.

Served as Client Services Coordinator and External Support Coordinator for IT Shared Services Electronic Messaging Team. Responsible for setting up E-Mail with external business partners via X.400 and Internet. Served as Soft-Switch Project Manager. Install and maintained software products on two IBM VM/CMS systems, including PROFS and various products and compilers with over 6,000 users. Supervised six technicians.

Traveled around the country installing software at Savings and Loans and Savings Banks. Also trained tellers how to use the new teller terminals and trained programmers how to support the system and update the software.