• Trained for opening and aided in the process to build a strong foundation for the restaurant• Operated a Toast POS system on a handheld device and monitor• Served up to 10 tables at once with parties ranging from 1-14• Provided table-side wine service and personalized recommendations regarding cocktails, upselling specials and seasonal drinks.• Worked events and assisted with set-up, drink distribution, fielding questions, and breakdown.• Memorized seasonally changing food and drink items for both brunch and dinner.• Up to 15 allergens for each item and various item components (dressings, sauces, etc.)• Cooking and drink preparation and presentation• Participated in a course on casual-upscale dining steps of service and etiquette and Catedral Mezcal.• Simultaneously cross-trained as a food/drink runner, busser, and host. • Politely addressed customer complaints, escalating to management when necessary, and resolved conflict resulting in customer satisfaction 100% of the time.• Displayed extensive knowledge of each item menu in order to produce specialized recommendations and best achieve customer satisfaction.• Constructed a napkin folding diagram which was then used as a guide for the restaurant's standard.

• Warmly greeted, communicated with, and provided parking validation to a range of over 200-800 guests within one shift• Effectively communicated with every FOH department in order to maintain a steady and thoughtful seating of guests with or without reservations using the Resy system• Oversaw and conducted cleaning and organizing of restrooms, merchandise area, outdoor lounge, and host stand every shift• Successfully kept a constant influx ranging from 100-800+ customers being sat, checked in, messaged, and assigned a table accommodating the servers, guests’ wishes, and necessary accessibility arrangements regarding disabilities, children, or dogs while balancing reservations• Created a bathroom checklist in order to hold host team accountable and assist new hires

• Memorized allergies & restrictions, orders, and personal information resulting in customer loyalty and making each individual feel special.• Utilized Revel POS system and ChowNow for to-go orders.• Received positive recognition sent directly to the owner of the establishment & manager from both regulars and a supporting social media influencer.• Upsold quality items, such as A5 wagyu beef when necessary and consistently reminded customers of new items and daily specials.• Trained new hire in closing a morning shift less than 3 months after starting date.• Worked with team to maintain smooth operations and high standards of customer service during high-volume rushes in a bar seating environment,• Served beers, wines, and made shochu cocktails.

• Interacted with 50-100 guests daily to create unique experiences, practiced inclusion, & raise expectations.• Served during 4 meal times every shift by setting up buffet display and preparing specialty coffee and alcoholic drinks.• Received 7 recognitions from guests for exemplary service and creating unforgettable moments.• Expedited inventory check process, retrieved stock, and completed orders days in advance.

• Memorized recipes for a range of over 40 drinks & 15 food items.• Operated front of the house services: taking orders, handling payment via a POS system, & answering phone calls.

• Played with, educated, and cared for individuals with special needs, up to 28 hours, 5-6 days a week.• Documented daily overview of activities, and inputted data every shift.• Created a safe environment and exercised skills in patience, attention to detail, and de-escalation.• Trained employees in person and through video.

• Prepared over a 100 dishes daily, while maintaining a balanced flow during rushes.• Trained new hires in 5 stations.• Ensured consistent company standard quality for every meal.