FIT US & UK MarketKey responsibilitiesUnderstanding and operating company quoting systems and other travel-related programsHave good product knowledge and sound geographical knowledge of Southern and East AfricaTime management: ability to prioritize, plan and meet deadlinesEffective communication – internally as well as externallyBe professional and offer high service levels at all timesAbility to handle pressure and volume – multitaskingEmergency phone dutyObtain and where possible negotiate ratesEnsure these rates are sent to be loaded in the operating systemUse preferred suppliersEnsure get to visit the preferred suppliers and get to know the productsPut in place and manage provisional bookingsRun all aspects of tours within budgetMake sure provisional bookings (hotels, guides, coaches, activities etc) are in place and that the suppliers booked fit in the quoteTry reasonably to increase margin without cutting quality and standardBrief guides and make sure they fit the quality of the tour Produce guide manuals and ensure a smooth operation of the tourEnsure agent’s information and tour information correspondAssist with the handling of complaints by gathering feedback from suppliers, guides, etc.Be on constant look out for new venues and activities – advise team & rest of officeTake responsibility for all aspects of tours being runDoing necessary admin in order for the Accounts department to do their part on your toursMeet given targetsProofreading marketing materials sent by the agent for promotion of the tourDouble check guides booked for the tour Any other reasonable work-related assignments being given to you by you direct, or another managerAssist with management and training of junior consultants

FIT US MarketKey responsibilitiesUnderstanding and operating company quoting systems and other travel-related programsHave good product knowledge and sound geographical knowledge of Southern and East AfricaTime management: ability to prioritize, plan and meet deadlinesEffective communication – internally as well as externallyBe professional and offer high service levels at all timesAbility to handle pressure and volume – multitaskingEmergency phone dutyObtain and where possible negotiate ratesEnsure these rates are sent to be loaded in the operating systemUse preferred suppliersEnsure get to visit the preferred suppliers and get to know the productsPut in place and manage provisional bookingsRun all aspects of tours within budgetMake sure provisional bookings (hotels, guides, coaches, activities etc) are in place and that the suppliers booked fit in the quoteTry reasonably to increase margin without cutting quality and standardBrief guides and make sure they fit the quality of the tour Produce guide manuals and ensure a smooth operation of the tourEnsure agent’s information and tour information correspondAssist with the handling of complaints by gathering feedback from suppliers, guides, etc.Be on constant look out for new venues and activities – advise team & rest of officeTake responsibility for all aspects of tours being runDoing necessary admin in order for the Accounts department to do their part on your toursMeet given targetsProofreading marketing materials sent by the agent for promotion of the tourDouble check guides booked for the tour Any other reasonable work-related assignments being given to you by you direct, or another managerAssist with management and training of junior consultants

FIT Italian market Key responsibilities Assess client needs in terms of special interests, special needs, and affordability/budget.Quoting of all services requested by clients within the required turnaround time.Reservations of all services requested by clients.Acknowledge receipt of written requests received from agents.Respond to written requests and provide written confirmations.Opening of client files according to TDM standards.Loading reservations on Tourplan including FastbookEnsure confirmation of services with suppliers.Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations. Documentation Management of all Reservations:Itinerary planning and layoutCompile travel packs for clientsVouchersRooming listsFilingHandling and escalating client complaints

Groups German marketKey responsibilitiesHome Office Setup & work fromhome full time.Attend meetings and other commitments at the office asand when necessary.Maintain good product knowledge of South Africaand neighbouring countries.Operate tours (groups series, once-off groups, FIT’s,MICE) from start to finish and take responsibility for allaspects of tours, including the accounting side.Understand Tourplan. Train to be fully operational on theoperations system (LEMAX).Understanding and ability to use Google (Gmail,Drive, Sheets, etc)Take initiative and ensure attention to detail.Put together Guide Manual and all supportingdocumentation as well as briefing and debriefing of touristguides.Put together Travel documents with regard to FITtravellers.Teamwork and enthusiasm to assist colleagues.Energetic and have a passion for learning about travel.Time management: ability to prioritize, plan and meetdeadlinesEffective verbal and written communication - internally aswell as externally.Take initiative and ensure attention to detail.Be professional and offer high service levels at all times.Ability to handle pressure and volume - be able tomultitaskGeneral administration such as filing, assisting with traveland information packs, etcAssist with handling of complaints by gatheringfeedback from suppliers, guides, etcAssist with annual tour series/once-off costingsand proposalsWork closely with Sales ConsultantsAnything else that manager might ask from time to time

FIT/GROUPS Switzerland, Austria, Germany Key responsibilities Assess client needs in terms of special interests, special needs, and affordability/budget.Quoting of all services requested by clients within the required turnaround time.Reservations of all services requested by clients.Acknowledge receipt of written requests received from agents.Respond to written requests and provide written confirmations.Opening of client files according to TDM standards.Loading reservations on Tourplan including FastbookEnsure confirmation of services with suppliers.Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations. Documentation Management of all Reservations:Itinerary planning and layoutCompile travel packs for clientsVouchersRooming listsFilingHandling and escalating client complaints

Reservations Consulant @ Highline Tours and Travel & Amazing Africa Tours (Shared Services)Key responsibilitiesAssist Consultants find availability for requested accommodation based on itinerary, finding alternative accommodation, making amended changes to bookings on Tour plan.

Key responsibilities Tour consulting - FIT and Group bookings. Which consist of: Booking accommodation, transportation, activities, guides (Guides Tour Funds, guide Manuals, Driver Manuals) Via telephone / email - Fully inclusive. Assisting senior tour operators when needed.Loading tours on Tour plan, Invoicing agents, Send Provisional/ Cancellation requests via Tour plan.

Reservations Consulant @ Highline Tours and Travel & Amazing Africa Tours (Shared Services)Key responsibilitiesAssist Consultants find availability for requested accommodation based on itinerary, finding alternative accommodation, making amended changes to bookings on Tour plan.

Telephone bookingsAssisting Junior/Senior Travel AgentsResearchAdmin Assistant