Charlize Veritas Email & Phone Number

Seattle, Washington, United States

- Created multiple Stored Procedures in SQL that referenced Data in SCCM so that they could be used for Reports or Dashboards- Created Power BI Dashboard using multiple Stored Procedures I created in SQL to provide information related to the cleanup of SCCM which tables and graphs to show what items needed to be deleted.- Created Power BI Dashboard using a Device Information Stored Procedure I created in SQL to aid with PC Refresh.- Added warranty information from Dell to a table in SQL so that it could be merged into the PC Refresh Dashboard.- Corrected multiple issues with the main imaging task sequence that were leading to inconsistencies when imaging.- Created multiple Group Policy Objects to address issues in the environment such providing a work around to the PrintNightmare issue that still provided the security created by the related KB.- Worked with Service Now team to provide a framework for Software Reclamation to reduce the number of licenses needed.- Created a tool with GUI to verify the software installed on a computer after imaging.- Created a tool to aid imaging techs in their work by providing a GUI with multiple buttons to allow the techs to collect logs when troubleshooting a failed image in progress and upload them to the network, format an internal drive when the bitlocker key was missing, set the Asset Tag of Dell systems as well as configure Dell BIOS settings.

Bothell, Washington, United States

* Converted Script based installs to SCCM/MECM Applications* Created Windows Upgrade solutions through SCCM/MECM* Updated imaging process to work through Task Sequences in SCCM/MECM.* Enabled Bitlocker across all domain computers.* General cleanup of SCCM/MECM to bring it to Best Practices.

Portland, Oregon Metropolitan Area

- Cleaned up existing DCMs in SCCM by removing outdated Configuration Items and Baselines while also updating any DCMs that had low compliance numbers by either correcting the discovery script or remediation script.- Updated DCMs written using VB script to use PowerShell.- Created Scripts in SCCM using PowerShell to assist ESDM in supporting issues and to increase productivity.- Created Stored Procedures in SQL for SCCM to provide data for Service Now reporting such as Bitlocker Encryption and DCM Compliance.- Created DCMs based on ATP recommendations to remediate vulnerabilities on the network and domain computers.- Created Scripts to add users or computers from a list to existing collections to speed up efficiency and productivity.- Provided On call support one week a month for critical issues.- Worked to bring the Servers and Workstations to TLS 1.2 Compliance.- Created scripted installs for application installs such as Cisco IP Communicator which required registry edits and firewall rules be created. This was to make the install of IP Communicator completely automatic so the helpdesk did not need to remote into each computer as we moved our staff to work from home during COVID-19 lowering the amount of calls they received and ensuring business could continue.

Portland, Oregon Area

- Created a singular support app with a comprehensive, easy to use GUI comprised of 63 scripts created from Knowledge Base information to resolve common issues with the push of a button.- Created a tool to provide “canned messages” for chat sessions. Those canned messages were used on the back end to train the chat bot.- Created an app that resided on all US Bank computers to allow users to correct common issues with Outlook and Skype through a self-service interface that would troubleshoot and correct the issue selected.- Created a secure clipboard app for the service desk to store their password information encrypted so that they could access it at the push of a button. Information was stored in an encrypted file with the user’s AD account itself as the only key to unlock it.- Assisted other groups with PowerShell scripting issues by evaluating troubleshooting their code.- Created a tool to retrieve BSOD errors from all computers on the network, convert them from Binary to ASCII, and parse the information into an easy to read spreadsheet with auto generated links to Google searches of the issue. This was used to find and correct a BSOD error plaguing the current OS Build related to a driver issue.- With my skills, I can have a new fix created, tested and in production within an hour’s time. Sometimes before the meeting discussing the issue ended.

Dallas/Fort Worth Area

- Supported various companies in PC and Network implementation.- Migrated User States using USMT and by coping them to USB Drives.- Created VBS scripts to help with implementation and worked with server staff to add them to the OU’s.- Troubleshot end user issues both over the phone and in person.- Maintained inventory information for customers.

Garland, Tx

- Maintained over 1500 computers for the City by using Dell KACE 1100 to send out software packages to computers with automated installs.- Remotely troubleshot user’s computers using Bomgar and RDP.- Worked with software vendors to support proprietary software created for government work and not found elsewhere.- Monitored hardware and software inventory using the Dell KACE 1100 system and relayed to level 1 techs when a computer was not found.- Created computer images for each department and deployed them remotely using KACE 2100 when the unit was in need of re-imaging.- Wrote VBS scripts for use in Group Policy and KACE deployments.- Managed Active Directory computer containers.

Richardson, Tx

- Optimized outlook according to company procedure on all 200+ users in the corporate office.- Collected data on user’s settings and file locations and organized in spreadsheet and word document forms.- Installed and ran Outlook Daylight Savings Time patch on all corporate users and updated calendar entries.- Called remote users and walked them through the process of lowering the amount of data they had stored in their exchange profiles.

Dallas/Fort Worth Area

- Provided on-site support to residential and commercial customers in the Park Place, Highland Park, and University Park cities / areas.- Designed, installed, configured, maintained, and troubleshot server/client networks.- Provided telephone support to customers and fellow technicians.- Troubleshot OS corruption as a result of virus / spyware infestations.- Dealt directly with the end-users to resolve their issues and follow up on any loose ends or additional labor that may be required.- Inventoried and organized in store components and merchandise.- Kept accurate user information including user name, node name, IP address, groups assigned, etc.

Dallas/Fort Worth Area

- Provided support for 30+ End Users spread throughout the Dallas Metroplex company locations.- Accurately maintained inventory databases of spare equipment kept at the base location.- Used Windows Remote Desktop Connection to connect to end user’s desktop computers to resolve issues remotely.- Researched companies and information on CCTV Security equipment to find the lowest possible cost to the company and then organized the purchasing of said equipment.- Installed and maintained CCTV Security Camera equipment running to a DVR computer at each of the company’s locations.- Worked with vendors to get the lowest cost on computer equipment.

Richardson, Tx

- Refurbished laptops and notebooks for resale in a large manufacturing or assembly environment.- Ensured that all units are properly data wiped.- Installed and setup Windows operating system on outgoing units including finding and installing the correct device drivers.- Used Power Quest to image new computers with a company standard setup for all laptops as well as updated those images as necessary.

Dallas/Fort Worth Area

- Provided telephone support 400+ end users spread throughout the United States.- Troubleshot point of sale software and hardware in a restaurant environment as well as the proprietary back of house accounting software.- Used pcANYWHERE to connect to end user’s desktop computers to resolve issues remotely.- Successfully led customers through hardware and software configuration and installation problems.- Verified IP addresses, subnet masks, gateways and network connectivity by TCP/IP protocol.