Charlie Leonard Email & Phone Number

Greater Milwaukee Area

• Facilitated efficiency during peak periods through consistent coaching and encouragement of team.
• Navigate ambiguous situations associated with first year of business with confidence and composure.
• Executed store set up for three new locations and three established locations including inventory pars,space optimization, and organization.

Greater Milwaukee Area

• Working with the Sustainability and Innovation team to evaluate the new site selection process for sustainability opportunities.
• Creating additional components for current tools to better incorporate community sustainability into site selection.

Greater Milwaukee Area

• Executed all hiring and organized training for a new location and achieved 12% sales to target each quarter during the duration of the role.
• Developed two shift supervisors to assistant managers and three baristas to shift supervisors in one year.

Greater Milwaukee Area

• Mastered Global Labor System to forecast and create schedules within 3% of projected and earned labor hours and prepared bi-weekly payroll.
• Obtained Coffee Master certification in continued education and achieved 10% retail coffee sales growth consecutive quarters.

Greater Milwaukee Area

• Trained baristas for a new location and facilitated a collaborative team environment in first year of business.

Greater Milwaukee Area

• Excelled at customer service and mastery of roles and routines.

Waterford, WI

• Managed third shift baking staff through holidays and wedding seasons to ensure consistent and high-quality product.
• Mastered high volume scratch baking to meet unpredictable sales and order growth during first years of business.

Bachelor Of Arts, Sustainability Urban Dynamics

•Applied Business Data Analytics Certificate •Honors: summa cum laude •Received the College Achievement Plan Scholarship

Bachelor'S Degree, Business Sustainability

•Received the College Achievement Plan Scholarship

Associate In Applied Science, Baking And Pastry Arts

•Received the Five Star Academic Scholarship for academic excellence