Charlot Malicdem Email and Phone Number

*classroom management; *planning, preparing and delivering lessons to a range of classes and age groups; *preparing and setting tests, examination papers, and exercises; *marking and providing appropriate feedback on oral and written work; *devising, writing and producing new materials, including audio and visual resources; *attending and contributing to training sessions; *preparing information for inspection visits and other quality assurance exercises; *freelance teaching on a one-to-one basis; *basic administration, such as keeping student registers and attendance records.

*Resolve customer complaints via phone, email, mail, or social media. *Use telephones to reach out to customers and verify account information. *Greet customers warmly and ascertain problem or reason for calling. *Cancel or upgrade accounts. *Assist with placement of orders, refunds, or exchanges. *Advise on company information. *Take payment information and other pertinent information such as addresses and phone numbers. *Place or cancel orders. *Answer questions about warranties or terms of sale. *Act as the company gatekeeper. *Suggest solutions when a product malfunctions. *Handle product recalls. *Attempt to persuade customer to reconsider cancellation. *Inform customer of deals and promotions. *Sell products and services. *Utilize computer technology to handle high call volumes. *Work with customer service manager to ensure proper customer service is being delivered. *Close out or open call records. *Compile reports on overall customer satisfaction. *Read from scripts. *Handle changes in policies or renewals.