Charlot Mai Email & Phone Number

Irving, TX, US

Dallas, Texas, United States

Consumer Council CommitteeNeeds Assessment Committee

Dallas, Texas, United States

• I am responsible for analyzing and researching system problems, testing standards, process maps, and documentation, and finding solutions to improve effectiveness and efficiency. I monitor and support staff and.
• I assist in coordinating and planning the setup and presenting information at events to future Dallas College students. I assist in developing materials and presenting the latest Dallas College technologies to new.
• I have demonstrated leadership qualities by analyzing and forecasting reports; participating and empathizing with varied stakeholders; and volunteering for events engaging in outreach in the Dallas - Fort Worth.

• Responsible for the brands subscription streaming service that delivers media produced by a niche community of content creator’s; I manage and execute search engine optimization (SEO) campaigns, as well as collaborate.
• Manage team members within the creative and marketing groups to create dynamic, strategic, and data driven marketing plans to drive growth for segmented initiatives that creates awareness of the content creator’s media.
• Responsible for the brand digital strategy and identity; managing client and customer relationships to enhance our brand reach, impact, and efficiency; and developing innovative digital strategic initiatives..

Dallas, Texas, United States

• Track, maintain, analyze, troubleshoot in-office equipment for a large physician owned anesthesia practice in the Dallas-Fort Worth region surrounding but not limited to laptops, pcs, iPads, & computer peripherals..
• Successfully promptly assist and resolve in a courteous demeanor in-office staff & additional enterprise clients (end user) inquiries per day via phone, email and chat through troubleshooting and diagnostics of.
• Contribute to business decision making by recommending IT infrastructure network strategies, policies, and procedures and by identifying trends and performance outcomes. Gather as well as analysis data from end users.

Richardson, Texas, United States

• Support on-boarding and off-boarding within an enterprise of 5000+ rolling employees of independent insurance adjusters and corporate level employees; primary focus is end user creation and archiving during.
• Assigning licenses and other permissions in Azure AD Connect within Microsoft 365 Administration; Management of distribution mail lists and other groups that reflect within Microsoft Teams. Creating, restricting, or.
• Answer incoming calls to the help desk for the enterprise. Daily shifting of focused areas to prioritize and execute tasks in a high expectations environment. Use remote software of TeamViewer to assist end users when.
• Daily imaging of newly acquired or recycled laptop and/or pc devices received back from off-boarded employees. Ensuring hardware issues are resolved, client software re-installed, and internal security software to.
• Ensure inventory is updated within GLPI inventory tracking so that future hardware purchases can be analyzed with what we know is deployed, awaiting imaging, or decommissioned. Maintaining and staying within a.
• Oversee all suite/building security & emergency functions including ensuring access control databases are always up to date using BRIVO Access Control. Manage and review vendor service contracts.

• Enable streamlined workflow in Human Resources for a multinational Food Service Distributor by setting up new hire employee profile details across all business applications such as: Salesforce, Talkdesk, Calabrio WFM.
• Daily imaging of newly acquired or recycled laptop and/or pc devices received back from off-boarded employees. Ensuring hardware is cleaned, and hardware fixes resolved, client software re-installed, and internal.
• Successfully assist and resolve Inbound Customer Service Representatives inquiries per day via phone, email and chat through troubleshooting and diagnostics of hardware and desktop applications within a call center of.
• Achieve the objectives of the organization by maintaining Business Applications Support Service Level Agreements and response times. Contribute to business decision making by recommending IT infrastructure network.

Charlotte, North Carolina, United States

• Completed over 100 service calls per day for CenterPoint Energy specializing in natural gas billing in Arkansas, Louisiana, Mississippi, Oklahoma, and Texas.
• Improved quality assurance by monitoring calls to improve call times, reduce errors, track staff performance metrics, and provide coaching in support of service level agreements.
• Resolved billing disputes within customer utility accounts and de-escalated 70% of calls received.
• Facilitated corporate goals and objectives by maintaining accurate records in SAP Software regarding repayment plans, new commitments, and field service orders.

Associate Of Arts - Aa, Information Technology

Diploma Of Education, Elevate (Build Engagement Capacity Of Plwh & Service Providers Within Ryan White Hiv/Aids Programs)