Charlotte Bailey Email & Phone Number

Remote

Remote

Responsible for our infrastructure, technology, processes and each clients journey beyond sale to deliver timely, accurate and effective communications. Leading our youth facing brand and its operation, including youth panels, selfie videos and survey execution, as well as an entire media portfolio, leading the team to deliver our whole service.

United Kingdom

Managing the link between the Sales team and AdOps team liasing with internal and external clients and supporting the wider youth social mobility mission of the charity. I have established new processes and supported system roll outs and growth of internal systems. Ensuring the team is working seamlessly with a focus on communication and problem solving.

Manchester, England, United Kingdom

Supporting the delivery of Gatsby aligned virtual work experience placements for young people aged 14-19 from state schools with industry leading employers. This role enabled me to continue to work in the widening participation arena supporting access to young people to support their future decision making. Over my time in this role I supported VWEXs.

Chorley, England, United Kingdom

Supporting families in crisis, developing a tailored support plan and undertaking a needs assessment agreed by the family to support them in finding solutions, whilst working through practical elements such as referrals to other agencies, therapeutic parenting strategies and acting as a support through official proceedings such as CAF and CSC referrals.

Penryn Campus

• Outreach Officer for the University of Exeter’s, Penryn Campus institutional funding for the National Network of Collaborative Outreach (NNCO) then National Collaborative Outreach Programme (NCOP) now Uni-Connect.
• Collaborated effectively with university academics and outreach team to create branded lessons that could be delivered by teachers for teachers in secondary education.
• Coordinated with schools in organising training for teachers and career advisers educating about new resources and programmes and delivering full evaluation of the project.
• Led new projects with collaborative partners including the Cornish Pop Up, visiting schools to inform about HE, several residential programmes and a KS4 conference.
• Contributed to a working group generating many of network resources and delivering to schools, including CPD as well as CV writing and personal statement advice sessions.
• Maintained proper procedures for writing risk assessments and bids for funding, I have a high level of successful and completed projects.Relocated to Lancashire/ Greater Manchester area July 2020

Penryn, Cornwall, United Kingdom

• Assisted the development and implementation of ESF funded ‘Widening Participation through Skills’ project on a 0.5 FTE, delivering Level 3 short accredited courses to local people in WP areas. Responsible for the.
• Enhanced access to education and training under the project through conducting recruitment and assisting students after the enrolment.
• Enhanced the portfolio of contacts through working closely with Cornwall's Chamber of Commerce, LEP, Skills South West, as well as partners on the project including the Cornwall College Group and Truro and Penwith.
• Facilitated the design team to organise the branding and marketing team, designing a webpage 'Return to Learning' to run social media campaigns.

Mabe Burnthouse, Cornwall, United Kingdom

Voluntary position supporting a youth and community project.

Penryn Campus

• Directed students from the University of Exeter and Falmouth University on different personal, pastoral, and academic support issues, meeting needs of students including mental health through effective delivery of.
• Tasked with the arrangement as well as scheduling of various events in Compass rooms, prioritising workload and collaborating effectively with staff at all levels
• Supporting students by organising events about mental health and support within the university and be a friendly point of contact

Helston, Cornwall, United Kingdom

• Provided services as a Support Worker, aiding people with severe learning disabilities within the home environment to live as independently as possible, helping to achieve personal goals and attain a happy and.
• Built and maintained effective relationships with the people, assisting and guiding in daily tasks including budget-making and communication with companies.

The Lizard, Cornwall

• Oversaw the bar and restaurant, maintaining excellent customer service, as well as hiring, training, and managing the staff. Responsible for controlling bar supplies and negotiations with suppliers, recording tills.
• Controlled as well as trained a staff of 15 members to clean cellar, maintain stock, and update the website.
• Delivered stable profits even during winter months, managing a high volume of diners in the most south-westerly bar and restaurant in Cornwall.
• Successfully implemented a new till system, minimised waste, effectively managed stock levels, and kept up with dining and drink trends.

Truro, United Kingdom

Receiving inbound calls from customers who wanted to transfer phone services from one property to another. This was a targeted sales role with an expectation to perform in a pressurised and noisy environment, which I steadily maintained and improved on during my time there. There was initial administrative and system based learning specific to the job role.

Level 5 Award In Leadership And Management, Educational Leadership And Administration, General, Level 5

Pgce Including Dttls, Masters Credits Gained

Btec Customer Services, Btec And Nvq Customer Care

Bachelor'S Degree, English With Media Studies