Concession Store Manager

• Crucial part of management team• Exemplify the highest level of customer service standards while providing a friendly and enthusiastic environment to all customers and clients. • Motivating team daily basis to ensure weekly and monthly targets are achieved, helped to improve UPT and ATV. • Lead and inspire by example, regularly encourage bold solutions and celebrates success of others • Maintain the visual and operational standards of the store and company at all times •In… Show more • Crucial part of management team• Exemplify the highest level of customer service standards while providing a friendly and enthusiastic environment to all customers and clients. • Motivating team daily basis to ensure weekly and monthly targets are achieved, helped to improve UPT and ATV. • Lead and inspire by example, regularly encourage bold solutions and celebrates success of others • Maintain the visual and operational standards of the store and company at all times •In the absence of higher management ensure all communication between store and head office is maintained, ensuring smooth running of store. •Working with store manager to plan Staff Rotas. •Assisting with interviews and the recruitment process, Supporting the higher management with all staff induction including training and developing. • Ensuring all Operational deadlines are met on weekly and monthly basis including payroll. • Adhere and maintain all Loss &Prevention procedures to minimize stock loss, achieved average store of 99% previously 85%. • Ensure all in store supplies were processed and maintenance orders where kept on time. • Worked closely with stockroom staff overseeing deliveries transfer and stockroom organisation. Show less

• Lead by example inspire and motivate in a creative manner. Encourage bold solutions celebrate success of others.• Assisting with the smooth running of the store on a day to day basis, or in store manager’s absence.• Increased KPI’s: UPT every single month • ATV increased almost on all months. Highest UPT achieved in September and October. • Meeting with supplier buyers, liaising with marketing department. to ensure maximised store performance.• Organising and maintaining… Show more • Lead by example inspire and motivate in a creative manner. Encourage bold solutions celebrate success of others.• Assisting with the smooth running of the store on a day to day basis, or in store manager’s absence.• Increased KPI’s: UPT every single month • ATV increased almost on all months. Highest UPT achieved in September and October. • Meeting with supplier buyers, liaising with marketing department. to ensure maximised store performance.• Organising and maintaining, floor sets and process the ideas for visual merchandising.• Heading Recruitment, inductions and trainings. Monitoring and reviewing team, highlighting performance issues and achievements. Working with store manager and the centres marketing to plan.• Improving all stockroom and store standards. Ensuring all store operations and daily tasks are dealt with in a timely manner.• Achieved a lift on stock loss Show less

Running the store operations and managing in the absence of store manager.

• Motivating and developing the team to increase KPIs to reach store targets and staff targets achieving an increase ATV, UPT ,Conv • Accountable for staff and store when management was absent • Highest Compliance results • Assisting with weekly Visual Merchandising and reviewing this based on trade , reviewing best and worst sellers and window.• Assisting management with any ad hoc administration and ensuring effective running of the store, including Weekly Trade reports and… Show more • Motivating and developing the team to increase KPIs to reach store targets and staff targets achieving an increase ATV, UPT ,Conv • Accountable for staff and store when management was absent • Highest Compliance results • Assisting with weekly Visual Merchandising and reviewing this based on trade , reviewing best and worst sellers and window.• Assisting management with any ad hoc administration and ensuring effective running of the store, including Weekly Trade reports and conference calls. • Creating inspirational posters and boards to inspire team and Drive sales. Induction, training for all staff and helping with new management as our store provided new starter trainingWestfield became showcase store in 2013, there are only 42 stores globally out of 382 stores, these 42 stores make 60 % profit off all money within KM. Show less