Responsible for developing and unifying the customer experience as well as building, driving and maintaining a strong service culture.Development of the Service Excellence training for all customer facing teamsCreating and maintaining a robust Customer Feedback Program across all segments and countries.Selection and definition of key Service Performance metrics

Responsible to enhance the customer experience through the creation, recruitment, management and development of a multi-sites located team of 9 project planners and process analysts optimizing processes and systems for the Europe, Middle East and Africa region.- Streamlining processes and establish governance to ensure reaching the department strategic objectives.- Leading regional and global cross functional Supply Chain strategic projects in collaboration with multi-level… Show more Responsible to enhance the customer experience through the creation, recruitment, management and development of a multi-sites located team of 9 project planners and process analysts optimizing processes and systems for the Europe, Middle East and Africa region.- Streamlining processes and establish governance to ensure reaching the department strategic objectives.- Leading regional and global cross functional Supply Chain strategic projects in collaboration with multi-level stakeholders.- Deployment of the strategic planning for Continuous Improvement and Projects Portfolio management for the department.- Control of the invoicing procedures in line with the Sarbane Oxley Revenue Recognition rules.- Follow up of the ISO standards requirements. Show less

Lead the team responsible of the French, Spanish and Portuguese markets.- Coordination of the department centralization in Switzerland.- Recruitment, and management of a team of 10 Customer Services Representatives.- Transformation and deployment of the customer relationship for the markets Under responsibility.- Improvement of the customers satisfaction and Order management processes.

Managed a customer portfolio for the Chemical and Seeds business units of the Spanish and Portuguese markets.- Order Management.- Delivery window planning and execution.- Forecast and actual sales follow up and communication, in collaboration with sales teams.

Supported the executive team to develop the activities of the newly created company.

Managed Order to Cash process of a selected export customer’s portfolio.