Charlotte Compton Email & Phone Number

Hawkinge, Gb

London Area, United Kingdom

Managing regulatory certification of games and platform portfolio for EU, UK and USA jurisdictions. Maintenance of the certification calendar.Responsible for logging, storing and distribution of portfolio certifications.Maintaining Operator facing areas to allow collection of certificates.First point of call for testing houses regarding all certification matters.Communicating with internal stakeholders any issues that arise during the certification process.Assisting with certification corrections.Communicating changes required to relevant and required internal stakeholders and following up on required changes.Adhering to Product, Commercial and Company Release calendars.Collation of Portfolio additional documentation to accompany submission to relevant regulatory bodiesSubmission of Certificates and / or additional documentation to relevant regulatory bodies.Continuously reviewing and testing ongoing compliance.Keeping abreast of changes in regulation and certification obligations and reacting to these adequately and in a timely manner.

London, England, United Kingdom

Assisting in managing and overseeing technical compliance aspectsrelating to platform, game products and features, including game testing,change management, incident response management.Managing product certification, including maintenance of the certificationcalendar, liaising with the testing houses regarding certification matters,communicating changes required to stakeholders.Management, relevant reporting and handling internal and external audits.Ensuring compliance with all relevant technical regulations andlicence/certification requirements, working closely with relevant internalteams and external stakeholders.Being responsible for researching, analysing, interpreting and providingguidance on technical requirements in existing and new markets.Keeping abreast of changes in regulation and reporting obligations andbeing responsible for communicating and reacting to these adequatelyand in a timely manner.Developing, reviewing and updating technical policies and procedures,ensuring that these warrant structured and compliant productdevelopment and operations.Performing reviews and gap analysis on technical compliancerequirements.Continuously reviewing and testing ongoing compliance.

Primary

Volunteer School Governor for Folkestone Primary part of the Turner Schools Group

Remote

Work closely with Product, Development, QA, Change Management, and Operations to ensure product is submitted accurately based on the submission requirements of regulatory approval agencies.Manage multiple projects across jurisdictions covering mainland USA and Canada.Attend project meetings and provide status updates of regulatory submission.Prepare release notes and submission documents for product submissions.Submission of critical platform, Content and support release notes to partners and regulators, as needed.Provide regulatory guidance to the Incident Management team.Coordinate and review the technical documentation submissions and incident reports.Provide management with weekly updates on project status.Provide regulatory guidance to internal teams.Create, execute. manage, and support Compliance processes.Identify, lead, and drive continuous improvements to the compliance process with objective to increase efficiencies, visibility, and quality throughout the entire lifecycle.Evangelist to increase awareness of compliance mindset through the entire organization.Ad-hoc tasks

Responsible for gathering documentation and certificates to ensure all gaming products are compliant with all applicable laws and regulations (Internationally with focus on Denmark, Sweden, Italy, Spain and others) including submission and compilation of documentation for regulators and game approval.Responsible for handling and logging all Change Management documentation from all Gaming 3rd party suppliers. Assisting the Compliance Department with Gaming related annual and 6-monthly audits for International Markets and relating regulators.Working closely with the Compliance Department to assist with any and all Gaming related compliance requirements from all departments across the business.Create and design of process outlines and implementation procedure documents. Coordinate such improvements between Business, Operations, Change Management and Compliance Departments.Development of both Policy and Procedure Matrix collaboration and publication for the Gaming Department specifically.Keeping abreast of all International regulatory developments within and outside of the current business areas and assessing future ventures to identify gaming regulatory requirements.Responsible for compiling of any Gaming Compliance Reporting as required and notification for relevant Stakeholders.Development of process workflows and designs within Compliance with Regulatory Requirements.Project Management; building of flowcharts and timelines within requirements for projects.First point of reference for all internal and external Gaming Compliance related matters. Assisting with day to day and ad-hoc tasks.

Malta

Responsible for gathering documentation and certificates to ensure all gaming products are compliant with all applicable laws and regulations (Internationally with focus on Denmark, Sweden, Italy, Spain and others). Responsible for handling and logging all Change Management documentation from all Gaming 3rd party suppliers. Working closely with the Compliance Department to assist with any and all Gaming related compliance requirements from all departments across the business.Create and design of process outlines and implementation procedure documents. Coordinate such improvements between Business, Operations, Change Management and Compliance Departments.Keeping abreast of International regulatory developments within and outside of the current business areas and assessing future ventures to identify gaming regulatory requirements.Responsible for compiling of all Gaming Compliance Reporting and notification for relevant Stakeholders.Development of all process workflows and designs within Compliance with Regulatory Requirements.Project Management; building of flowcharts and timelines within requirements for projects.First point of reference for all internal and external Gaming Compliance related matters. Assisting with day to day and ad-hoc tasks.

Malta

Ensuring the company acts in accordance with the Malta Gaming Authority, United Kingdom Gambling Commission requirements and mitigating potential risk.Monitoring compliance with current and incoming gaming regulations and applicable laws relevant to the company's operations in the various territories.Liaising with internal and external stakeholders, ensuring accuracy of records management systems, tools, and processes are in place. Escalating any identified control gaps, deficiencies, or requirements within the company’s governance structure to ensure compliance with internal and regulatory requirements and policies is adhered to.Assisting the Key Person with regulatory projects such as new license applications, license renewal compliance audits, Annual UKGC Security Audits and upcoming regulation changes (such as Gamstop). Assisting in the creation and implementation of new policies and procedures for more efficient internal workflows in compliance with applicable laws and regulations.Providing effective compliance advice, support and internal training across the business.Ensuring that in-house knowledge bank and procedures are up to date and relevant to the market.Ad-Hoc requests from all Business Mangers / Agents / Senior Management / Game Providers & the Legal Department.

Malta

Responsible for double checking processes within Payments and Risk.Coordinate with Development Teams during specialized projects.First point of call for Payments Escalations.Managing, reporting and monitoring of payments costs any other report running that can help improve overall performance of the company products. Maintain a relationship with all parts of the business, improving channels of communication. Liaising with the development teams for upgrades on products or integrations on new products. Testing and managing reconciliation when the need arises. Compiling requested information and acting as a contact for all new Payment Providers from Contract initiation to day-to-day running. Train and mentor new recruits.Ad-Hoc requests from all Business Unit Mangers / Agents / Senior Management / Game Providers / Legal departments

Malta

Adhering to all company policies Ensuring all regulatory and compliance policies are followed Responsible Gambling KYC responsibility and checksPayment platform regulationsAML checks and dutiesCourt OrdersComplaints received via email from LGA, MGA, IBAS and other Regulating bodies across all domains held within the companyAudit Compliance for all recordsCustomer Service Escalated issuesAd-Hoc requests from all Business Unit Mangers / Agents / Senior Management / Game Providers / Legal departments

Santa Venera, Malta

Adhering to all company policies Document verification and checking at a higher level using specialist tools available (ID3Global etc)Checking accounts for fraud or other patterns prior to withdrawals and taking appropriate action using specialist tools on accounts when neededDecision makingAuthorizing withdrawals across all domains within the companyContact with Customer Service agents via email and live chat facilityAssisting with projects relating to UK marketTraining of new members to the teamAdhoc projects as given by Managers and Business Managers alike"Values Champion" - a post voted for by my peers; I am responsible for promoting the company core values within my location

Malta

Dealing with Customer contact via email, live chat and telephone.Decision makingAdhering to company policies while attempting to find resolutions for customersContacting other departments to discuss resolutionsDialog with employees within other areas of the business to ensure all CS agents are up to date with current promotionsDocument checking and verification at a lower level

Malta

Dealing with Customer complaints against specific products via letter, email, and telephone.Decision makingAdhering to financial legislation and compliance on a case by case basis

Ranking advisor in targets set out by HSBC Direct MaltaRanking individuals within the “Honest, Open and Connected” principle within the work place embracing diversity and acceptance to all.Motivational individual for a team of 10 Banking Specialists within the team as well as the overall management group made up of 7 teams and managersExemplified the first rate customer service delivery for which HSBC Direct in Malta is globally renowned for in all interactions with customers and colleges.

Responsible for weekly payments to workers based in the UK and reconciling accounting ledgers totaling approx 5million sterling each week.Responsible for introducing a structured training program to the department and training a team of three other individuals to assist with the payroll department.Introduced systems for filing both paper based and paper-less documentation to comply with company, department and compliance regulations.Responsible for day to day running of the office and allocation of equipment and supplies.Responsible for visiting management from the UK during their allocation to the Malta offices.

Team Leadership

Diploma, Business And Administration

NHD in Business Administration and Secretarial Studies

Art And Design

Education record

A-Levels - 1998 A/S Level - 1998 GCSE's - 1996

Education record