- Directed daily operations of a busy fitness club, serving upwards of 1000 members monthly.- Lead a team of 10 staff, delivering training and performance evaluations to maintain high service standards in compliance with health and safety regulations.- Oversee facility maintenance, liaising with contractors to ensure optimal kit performance and safety.- Spearheaded the planning and execution of renovation projects, coordinating with contractors and vendors to ensure timely and… Show more - Directed daily operations of a busy fitness club, serving upwards of 1000 members monthly.- Lead a team of 10 staff, delivering training and performance evaluations to maintain high service standards in compliance with health and safety regulations.- Oversee facility maintenance, liaising with contractors to ensure optimal kit performance and safety.- Spearheaded the planning and execution of renovation projects, coordinating with contractors and vendors to ensure timely and cost-effective completion while minimising disruptions to operations.- Boosted membership and customer satisfaction through strategic collaboration with sales teams.- Identifying cost-saving opportunities while enhancing customer experience.- Execute community events, increasing brand visibility and member engagement. Show less

Staff Management: Led and trained front-of-house teams, created rotas, and managed attendance.Operations: Ensured facility cleanliness, actioned club operational processes and improved to create more efficiency where needed.Health & Safety: Monitor compliance with safety regulations and gym rules.Customer Service: Deliver high-quality service, resolve member issues, and support new member onboarding.Financial/Admin: Retail transactions, managing stock and inventory levels;… Show more Staff Management: Led and trained front-of-house teams, created rotas, and managed attendance.Operations: Ensured facility cleanliness, actioned club operational processes and improved to create more efficiency where needed.Health & Safety: Monitor compliance with safety regulations and gym rules.Customer Service: Deliver high-quality service, resolve member issues, and support new member onboarding.Financial/Admin: Retail transactions, managing stock and inventory levels; assist with budgeting and cost-saving measures.Event Coordination: Promote and assist in organising and set up of gym events to boost member engagement. Show less

Customer Service: Greet members, handle inquiries, and resolve issues to ensure a positive experience.Administrative Support: Manage bookings, process payments, and update member accounts.Operational Tasks: Monitor gym cleanliness, maintain equipment, and ensure safety standards were followed.Team Support: Assist with daily tasks and collaborate with team members to maintain a welcoming environment. Any ad hoc tasks that I could assist with.