Charlotte Ruiz Email and Phone Number

• Engage with customers and partners on sales calls to increase revenue generating opportunities for assigned accounts.• Develop a rapport with C-level to mid-level management from Enterprise level companies.• Build sales pipeline by generating new leads and scheduling meetings for field sales management.• Utilize Salesforce CRM Platform to track client relationship management and sales pipeline.• Discuss new product launches and strategic initiatives with customers. • Builds rapport and maintains close relationships with customers by engaging communications and prompt responses to customer complaints or inquiries.

• Consistently exceeded sales goals and customer service metrics. • Proactively monitored and resolved any major customer complaints and implemented corrective action.• Ensured all operations of the branch office are in full compliance and exceeded expectations. • Responded in a timely manner to the sales team and/or customers’ needs, inquiries and complaints.• Managed sales team’s metrics and provided recommendations for improvements, answered questions, provided guidance, and skills to be in management. • Prepared and preformed presentations on the sales status and assisted sales team with customer information needs.• Periodically traveled with the sales team to help develop business relationships with auto dealerships, body shops and corporate accounts. • Tracked customer complaints, issues, other problems related to sales and develop solutions for best practices.

Was responsible for identifying new account opportunities within the Eastern Region, as well as build quality relationships with C-Level healthcare executives and physicians over the phone. I coordinated on-site visits with executives of healthcare facilities to provide the latest information on Physician Recruitment. I also managed time and resources effectively to meet territory sales objectives.

•Interviewed and evaluated candidates •Approached hundreds of consumers daily •Trained, developed, delegated a team of individuals • Managed & Set up events•Managed inventory

•Gained knowledge of vast menu quickly •Provided upbeat, attentive, and exceptional service

• Coached future and upcoming servers• Consistently exceeded sales goals by effectively managing sections and multi-tasking• Demonstrated above average leadership skills and ability to sell featured items

• Provided exceptional service to guests in a fine dining environment• Catered to special event parties • Prepared alcoholic drinks to patrons