Charlotte Eagers Email & Phone Number

Currently employed by the Royal Mail Group as a member of the People Case Support Manager Team. This means investigating cases of bullying and harrasment, grievances, long-term absence, and appeals at conduct decisions. I previously worked for the Arcadia Group from 2002 until its end, starting as a part time team member, and working through the ranks to become a Multi-Site Manager. I have been responsible for up to 8 separate sites at any one time, and worked across the Evans, Topshop, Topman, Miss Selfridge, Dorothy Perkins and Burton brands during my time with the group.I am a passionate team leader, and take particular pride in the development and support of my team. I have experience across all day to day aspects of running a retail team:- Setting up the store on a daily basis.- Communicating to the store team and my own line managers.- Leading by example in delivering great customer service.- Creating a visually inspiring store environment.- Analysing reports to improve performance of the store.- Acceptance and processing of stock deliveries.- Team training and development.- Ensuring all aspects of health and safety are delivered for both our team and customers.- Loss prevention.- Forward planning to drive the business.In addition, I have worked as a support for my area manager on multiple occasions. I have branched other stores to offer support and guidance. I have liaised with head office, and the brand directors, and compiled the weekly trade report for the head of the business.I am particularly passionate about people and HR. I have conducted many investigations and disciplinaries during my time with the group. I have conducted problem solving meetings, and met with trade union representatives on behalf of the business. I have also led multiple store closings during my time, taking the team through the consultation process, supporting them in redeployments and redundancies. I am proud to say that I believe I’ve always been professional and compassionate when carrying out these duties. I would love my next role to include more HR duties if at all possible.In 2016 I was proud to be awarded Manager of the Year for my role at Miss Selfridge.

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  Sheffield Hallam University

  Business, Management, Marketing, And Related Support Services