Charlotte Eynon Email & Phone Number

United States

100,000 sq ft showroom300,000 sq ft of warehouse space8 retail showrooms 11 accessory outlets

Manage 10-12 Client Experience EmployeesResponsible for the effective cost/labor management of operations through the use of meaningful metrics and effective budgeting while keeping an equal focus on Quality. Participate as an active member of the Aero QA Advisory Board. Ensure as the company grows, operations capabilities meet or exceed all industry and customer requirements for cost, quality and responsiveness.Responsible for the overall facilities management with responsibility for the adherence to specified requirements such as cGMP, P&G 19 Key Element Audit, related PCI requirements and ISO needs as move towards qualifying.Ensure growth and profitability by removing obstacles that may negatively affect operations ability to meet client and Aero goalsPlay an active role in senior-level negotiations and responsible for the ongoing management of third party partners that perform part or all of our service offering; such as small parcel and LTL freight carriers, service contracts for equipment, hardware and software, and as directed by COO.Responsible for the development and maintenance of operational SOP’s in accordance with format and policies to meet our various audit needs.Proactively communicate company directions, values, and policies in general and those that are developed in the Senior Manager meetings to your direct reports and operations associates.Plays an active role in the Sales process supporting everything from tour leadership to participation in pricing processes.Bring communication, innovations and new technologies via best practices from outside training in Lean and Six Sigma, engaging in tours of other types of operational facilities, organizations such as APICS,WERC and our Operational consultants to push Aero to become a better company.Responsible for effectively handling of operational human resource issues

High level of visibility with our clients through regular interaction and making sure Aero is delivering an “outstanding” level of customer satisfaction as measured by their willingness to be a “Referencable” account and feedback via annual surveys. Responsible for the monthly management of Client Scorecard activity and coordination of Quarterly, Semi-annual, or Annual Business reviews with this data.Manages Client Experience Account Managers and Account Executives to run the day-to-day activities of the Client Experience Department. Establishes cost ratios and ranges of productivity per employee within the Department against client revenue.Participate in monthly meetings with Operations to review margin performance and financials for previous month. Utilize analysis to make recommendations on pricing and/or operational efficiencies. Manages either personally or sponsors through a Client Experience Manager the AIM process for all new client implementations with a focus on an outstanding and effective transition of new business into Aero. Responsible for creating and maintaining “Outstanding” Client Experience Team that is focused on high Client satisfaction, highly educated on Aero’s processes via RTS Training and able to provide and maintain a high value add relationship with our Clients.Actively manages the team with the development and completion of quarterly strategic initiatives.Responsible for the management of updates and maintenance of the AIM and Road to Success documentation.Proactively communicates company directions, values, policies and procedures to department. Fosters an informed and cooperative relationship between all departments.Responsible for Human Resources administration within the Client Experience department including recruiting, training, development, evaluations, salary reviews and compliance to company policies relating to employment law..